Contact JYouPro

Reported Issues

• I have 2 smart watches that are 2 weeks old, as of today for some reason neither want to take a charge, I know both my chargers can't be the problem, I tried 3 different charging stations with no luck, I'm baffled, yesterday the watch was able to charge, everything else is working, unfortunately it needs to be charged, but unfortunately it's not, very disappointed, I love this smart watch, does everything I want, please please HELP !!!

  — by Chester 1 week ago




• unable to make or receive calls / can't use the music can't upload my picture

  — by Reginald K Cumming 1 week ago




• watch won't charge - plug it in and it doesn't turn green

  — by Bonnie Johnson 2 weeks ago




• How do I stop my JYouPro watch from automatically picking up mic and phone calls?

  — by Jason B Jones 2 weeks ago




• Cannot read Chinese on download of app jyoupro must be in English
  ALSO download must be secure with https
  Please action asap

  — by Vernon.nott 2 weeks ago




• I can't change the password and my watch is still saying it is connected but my phone is saying it is not connected. I have gotten very frustrated I just received the watch and it is not user friendly at all.

  — by Sonja Frazier Carlton 3 weeks ago




• Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

  — by Ralph Richmond 3 weeks ago




• How do I track my sleep. I went to sleep with the watch on but it says I have zero hours of sleep

  — by Allison Heemer 1 month ago




• I can't locate my watch

  — by Veronica 1 month ago




• My Jyoupro will not connect. Says"The bracelet has been disconnected". Turned bracelet on and try to connect with bluetooth, keeps saying Connection Unsuccessful. Bracelet right next to ipad.

  — by Diana 1 month ago




• Hi the piece that connects the band snapped off Registered for the extended warranty am I covered for a replacement. I love the fitness tracker

  — by Paula Rinaldi 1 month ago




• Can't find if it is waterproof or not pls help
  
  Also where can I get replacement bands for it

  — by Emily Lynch 2 months ago




• Can't find if it is waterproof or not pls help
  
  Also where can I get replacement bands for it

  — by Emily Lynch 2 months ago




• App update

  — by Sarathi 2 months ago




• Can't bind device with mobile

  — by Nichola Iddon 2 months ago




• Need replacement Band for my JYOUPRO Tracker. Where can I get one?
  
  Thanks

  — by Frank DiSalvo 2 months ago




• i can't locate my JYouPro.. My adroid app says it is charged and bluetooth is on and that it is within 10 metres of my phone but I can't hear it. Can you help me find my JYouPro?

  — by Wayne G. Smith 2 months ago




• i forgot my password

  — by Renete 3 months ago




• I can't seem to log into my jyoupro app.

  — by Kevin A Wendt 3 months ago




• Problem with watch

  — by Adam 3 months ago




• Don't proper work please just change

  — by Rudra 𝒂𝒓𝒚𝒂 3 months ago




• The app is not syncing with the device. I have uninstalled and reinstalled the app, put it back to factory settings but still won't sync. It was syncing for about 3 weeks and was great then just stopped. Can you please help? Thanks

  — by Julie-Anne Burns 4 months ago




• needed to change my password; can't log on

  — by Beverly Norman Dale 4 months ago




• I downloaded the jyoupro app because my smart watch says to do that. When I'm trying to pair the app with my watch it keeps saying in the app that my Bluetooth isn't turned on but it is? What can I do? It won't search for my watch through the app

  — by Kelsey Robbins 4 months ago




• I saw that it wasn’t connected to Bluetooth so I tried to reconnect it on Bluetooth then it didn’t work so I tried disconnected the device on the app and now when I scan for devices it won’t pop up

  — by Tea May 4 months ago




• I finally deleted the app from my phone. Could not at any time get registered through the app and could not use it. Now my watch is 8 minutes fast and I would like to get it set correctly and try the app again. I have an Android phine.

  — by Sharon E Daniels 5 months ago




• My device does not turn on. The watch is black. I can charge it, and then it shows that it is charging, but it does not show anything else

  — by Noa Wities 6 months ago




• I'm failing to register onto the app

  — by Ropa 6 months ago




• Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

  — by Ralph Richmond 6 months ago




• Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

  — by Ralph Richmond 6 months ago




• I normally don't complain about products but I m not satisfied with this product I have not had the watch the long and its not holding a charger so I can't wear it to track my steps tried to contact the company won't help me with a replacement something about a warranty I bought this watch this cricket and I can't even get my money back very dissatisfied with how you handle complaints

  — by Shannon 6 months ago




• How do you get it to stay charge longer. It goes off after 4 hrs and I charge it overnight. Can’t wear to see how long I sleep at night.

  — by Cecilia treese 7 months ago




• How can I stop the phone noise on my watch

  — by LauraGibson 7 months ago




• How do I stop calls coming over my watch

  — by LauraGibson 7 months ago




• I need to get it off military time

  — by LauraGibson 7 months ago




• Watch will not charge. Help

  — by Michelle Cohan 7 months ago




• What to do to keep watch stay charged

  — by Cecilia treese 7 months ago




• I am not getting text message notifications on my watch, I have disconnected the device, reset the device, uninstalled the app and redownloaded it. I have accepted the permissions to have access to do so and they are still not coming through.

  — by Corinna Barclay 7 months ago




• Just loaded JyouPro on cell for my bracelet. I have not been asked to register so I can not sign in and I am not able to set the time on the bracelet or do any personal data entry. what is wrong? jerry

  — by Jerry Yarbrough 8 months ago




• I can’t make an account on the jyoupro app for some reason. Is there anyway you can help?

  — by Tylar Streichert 8 months ago




• Try charging watch and 2 charging pin came out of watch to charging cord. Put them back in watch. Got one in wrong hole and other won’t stay in. Can’t get the one out. Any idea how to get it out or where to take it to get it repair. It is under warranty Do you replace them. Please let me know.

  — by Cecilia treese 8 months ago




• Watch faces don't change through JYouPro app.

  — by ABU SYED SUJON 8 months ago




• The blood pressure doesn't register on my app anymore .how can I remedy this?

  — by Janet Palmer 8 months ago




• Please put in app in dial market (electrical meter). I buy watch because that dial theme.
  Kind regards

  — by Srdan Cebic 8 months ago




• Can not sync watch with iphone

  — by Gail A Coffee 8 months ago




• I cannot register my JYouPro smartwatch. It doesn’t matter what password I try and enter after I type in the first character the password line changes and says strong password and you can’t type anything else. I also got a pop up that says scan text. I don’t know what that means at all. I can’t register this smartwatch and it’s frustrating.

  — by Shirley Cantorna 8 months ago




• My watch does not want to charge or switch on

  — by Angela 8 months ago




• My iPhone settings show my BingoFit NY03 watch connected to Bluetooth and the JYouPro app shows it as connected but when I try to sync it just stays stuck on Synchronising 0% and doesn't sync at all.

  — by Paul Watson 9 months ago




• I have purchased a SENBONO GTS3 smart watch for my grandaughter, she has a Aspera AS6 phone, and has downloaded the JYOUPro app, and when she goes into the app it comes with an error that says "This Feature not Available on this device". can you please advise how to fix.
  Regards
  Simon

  — by Simon Foxlee 9 months ago




• Hello, everything works fine but when I set up the custom wallpaper for my watch, it is broken. I tried all types of image as well as all sizes. It looks good on other watches but not on the JYouPro app watch. Are there anyways to fix this issue? Thanks

  — by Iris 9 months ago




• My cell phone with the Jyoupro app on it will not find my device. It took me several tries the first time I set it up but the battery went dead and now tryting to set it up again and it won't link.

  — by Pierre Larocque 9 months ago




• Can I add another device to the app as both my children now have the same watch?

  — by M Sadler 9 months ago




• i need a replacement charging cable. how do i order?
  
  thanks

  — by john stalfort 9 months ago




• I’m trying to find replacement silicon bands for my JYouPro

  — by Sheila Byler 10 months ago




• Android 5. Every thing working. But can not stop the app. This is serious security issue. Also noted that ebay took watch off listings (but didn't say why)

  — by Simon 10 months ago




• I purchased the inspiratek tracker for my son for an Easter gift.
  First, I was told that it works with MyFitnessPal and it doesn’t.
  Second, I specifically made sure it was waterproof and obviously it’s not.
  My son was playing off the shore at a lake for a couple hours and then by that night,
  The screen completely went blank and will not turn back on. Also, it constantly jumps between being connected and disconnected.
  He has only had it for a month. Help please.

  — by Sheila 10 months ago




• Why jyoupro apps can't connect with my smartwatch..it says that Android 5.0 and above are supported by these apps ... please give a solutions ..

  — by Nuradma Nadhilah Binti Roslan 10 months ago




• I have purchased a 2nd watch for my husband because I love mines. Unfortunately I am unable to get his set up to his phone.

  — by Michelle 10 months ago




• How do I recover my password?

  — by Jim DeNovo 10 months ago




• I need a new charger for watch, fitness tracker
  Mailing address:
  P.O. Box 2436 joplin mo 64803
  Purchased dec 2021

  — by Karen Williams 11 months ago




• Ich habe vor ungefähr einem Jahr eine Uhr aus Ihrem Haus geschenkt bekommen. Leider ist inzwischen das Armband völlig kaputt. Gibt es die Möglichkeit ein kostenloses Ersatzarmband zu bekommen?
  Vielen Dank
  Mit freundlichen Grüßen
  Vollmer Manuela
  Im Freudenstück 29
  77855 Achern

  — by Manuela Vollmer 11 months ago




• dont know how to set the time and date and such

  — by sheryl gage 11 months ago




• I am unable to access my account. I have requested for my password to be recovered from your site but I have yet to receive an email.

  — by Blanca Espino 11 months ago




• This app does not seem to work properly with the Samsung Galaxy A31.
  1. Does not allow me to register
  2. If I need another face clock, do not allow to dowonload.

  — by Arsim Keka 11 months ago




• Registration fail. And the watch face won’t change. I can’t set up my account, even with VPN. Please fix this problem, so I can be able to log in. Thank you

  — by Anna 11 months ago




• My watch battery runs down too quickly. What do I do?

  — by Derick McDonald 11 months ago




• Why is nt the JYouPro app not working anymore?
  Regards Tanya Percival.

  — by TANYA K PERCIVAL 1 year ago




• I have brought a Topplus fitness tracker and it won't sync with my mobile on Jyoupro app ....can you please help.

  — by TANYA K PERCIVAL 1 year ago




• I did a factory reset and now I can't get my watch to turn back on. I am also having trouble syncing it, not sure which one to choose.

  — by Suzanne Presseault 1 year ago




• Unfortunately l let my watch battery run down and now it won't charge at all .l have tried everything l can think of reset upgrading.all am getting is the time and that's only when l press for 3 secs nothing else works .

  — by Susan Graham 1 year ago




• Hello pls how can I get extral band?

  — by Osasuyi uwaila 1 year ago




• Good day I Love the app please could add/create a chronological Dial Setting ?

  — by Fabian 1 year ago




• The app is not synching with watch. What is wrong with the app. I pressed the synch button but nothing, re scanned, still not synching although watch is connected. Using a Y5 116 d watch. Please help. Date and time and all data not synchronisation.

  — by Terence Gunundu 1 year ago




• Nice work

  — by Angel 1 year ago




• My J pro will not switch on though charged, tried to factory reset from app but will not do it as not switched. Also tried to unlink form app and refind and will now just lost
  FT803HR-637E

  — by Ben McClelland 1 year ago




• The app is not synching with watch for 3 days now. What is wrong with the app. No synch symbol top right. I unsynched watch, re scanned, still not synching.

  — by Heather Gray 1 year ago




• My watch is synced to my phone and date and time are correct on my phone but the date on my watch is incorrect. I can not get logged in to the app....it just spins and stays on sign in screen

  — by HEATHER TOOTHMAN 1 year ago




• I need a password reset. I cannot log on

  — by Colleen E Curtin 1 year ago




• Since yesterday I can only get my steps, blood pressure etc. on my watch, I cannot get it on my iPhone 7. Skid I can only get messages on my phone but not in my watch. My Bluetooth e won’t connect to JYouPro. I’ve tried everything. It was all working yesterday

  — by Jennifer Saunders 1 year ago




• Restart the password

  — by Jamie 1 year ago




• I need somebody to call me I have some questions about my jyoupro (4076692643)is my number

  — by Jaliya 1 year ago




• Can not Log-in to JYouPro on phone.

  — by Kevin Charles Kelly 1 year ago




• I have a fitband. It is not ON now. How to replace the button cell. Please Guide me. My dad had purchased from USA. Is ther any centre in india for such solution or repairing help.

  — by Dilip Patel 1 year ago




• The report in my app only shows sleep time till 8 am. I work night shift and sleep until 10 am or so but does not show in my app

  — by stan 1 year ago




• My watch has been working just fine then it turned off on me and l can't see to turn the device back on can you please help

  — by Josie Castro 1 year ago




• How to calibrate blood pressure reading? The SBP is reading too low.

  — by JOYCE 1 year ago




• Hi, im really amazed by this app, however can u please add more features for my smart watch? Its been forever, u can add temperature, or better design, ect...
  
  Ps: my device is WAVE S-EE66 V103

  — by [email protected] 1 year ago




• When opening app, I get the the following message: "This feature is not available on this device". It appears under Notification Access.
  The app has ALL the permissions.

  — by Miguel Sosa 1 year ago




• hi, I have an ip68 waterproof fitness watch. The watch screen is not showing anything. I bought this watch 5 months ago

  — by sukhpreet 1 year ago




• My app won't sync to device intermittently. I keep it charged and updated Do you have a fix.

  — by Patricia Jamison 1 year ago




• Hello. I want to register in JYouPro app but it doesn’t work. It says ‘registration failes - 1001’. What should I do?

  — by Nika Gasparac 1 year ago




• I can’t register my details to sign in

  — by Chris Spooner 1 year ago




• The app will not work on my galaxy 11 phone

  — by James hoegger 1 year ago




• Hi, the map does not track my walk, only shows start and stop location.

  — by Dennis 1 year ago




• Will not complete sync cycle. Stops at 33%. Last synced 11/7/2021 at 1430.

  — by Cindy Weilert 1 year ago




• The reset password is not allowing me to log in

  — by Al Humphreys 1 year ago




• Can't login into app on phone

  — by Nina 1 year ago




• I have a Jyoupro v2.9(build 8) and the clamp that you use to attach to the devise to charge it has broken. Do you know where I can buy a new one. It was originally bought at Amazon.ca but they no longer sell them.

  — by Joanne Knox 1 year ago




• I've got your watch and most things are not working ... no walking..running or anything...the heart rate works as well as the blood pressure... but no walk..run etc counter...please help me...I'm waiting for your response

  — by Richard Freer 1 year ago




• Hello. Is it possible to upload the dials I have chosen to the watch?

  — by Zbigniew Piróg 1 year ago