Published by Shenzhen KeepRapid

contact JYouPro Chat with our AI-based JYouPro Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with JYouPro?



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What users are saying

1. If someone knows how to be able to program this app to where it actually tracks your sleep and you can program your info I would change my rating...until then I will keep it at 2stars.Works perfectly.

2. Initial experience frustrating The quick start guide is fine, but the in app 'manual' doesn't allow a search for help - and what is there is minimal.

3. Overall, it is a decent app, but i will be looking for something that works with Google Fit in the future.The app is ok if you just want to track your steps and keep time.

4. -Since the last update I have Not able to sync data the watch collects.

5. the app doesn't start up anymoreThe watch has a nice design and is easy to use/ read, but the app is not syncing up at ALL.

6. It automatically selected 8pm as my sleep time and there doesn't seem to be any way to actually change it to the time I go to bed.

7. The heartbeat seems to work fine, but the sync feature is hit or miss.

8. Sync with phone works great.

9. Text message content appears on device display, though it doesn't allow reply through the device.

10. -I have Never been able to use the sports function options on the watch with the app.

11. Otherwise the app would be great, but I'm just frustrated with these huge issues.It's been working fine.

Steps to Troubleshoot & Fix JYouPro Issues

1. Fix JYouPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart JYouPro: Restarting the app will resolve most errors.
  2. Update the JYouPro App. Here is how:
    1. On Android goto PlayStore » Search for "JYouPro" » Open JYouPro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JYouPro » click "UPDATE".
  3. Clear JYouPro app cache: Clearing cached data will force your app to retrieve the latest data directly from JYouPro servers.
    1. On Android, goto Settings » Apps » Select "JYouPro" » click Storage » click "Clear Cache".
  4. Check JYouPro app permissions. If any of these permissions required to use your device's features are disenabled, JYouPro might not work.
  5. Uninstall and reinstall JYouPro. If nothing else has worked, completely uninstall JYouPro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JYouPro not working


2. Fix JYouPro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make JYouPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JYouPro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JYouPro may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 months ago by Sue Sanderson

I received my smart ring a couple of days ago and although I set up as the guidance said it only worked briefly. My phone says it is connected but I cannot see a single measurement of anything on the App. When I click on Device and try and scan I keep getting messages telling me the requirements e.g. powered and nearby whici it is but still nothing works - please advise, thanks Sue

— 6 months ago by Jamie Caho

I have a jyoupro smart watch and it will not charge no matter where it is plugged in I have made sure the connection is clean I have tried different areas in the he house and I have made sure to he connection is secure and I still get nothing but it flashing back and forth between charging and not charging

— 7 months ago by Elizabeth J. Romani

I signed off the app on my phone after using it for a few weeks & don't want to loose the reports. However, I forgot my password & can't log on the phone app. Please send password reset to either deeinamor@redacted or (973) 936-4565. Thank you

— 7 months ago by Marc

Hello, I have a ring and I registered in the app. Now it tells me I have put in the wrong password when I want to log in. I have asked for a password reset many times but have not received an answer. How do we fix this issue . Thanks

— 8 months ago by Mona Kurashima

Return and Refund immediately!! Piece of junk!!

— 11 months ago by Jeffrey Lightner

Lost history

— 11 months ago by Brian Miller

I can’t get messages on my smartwatch and everything is turned on

— 11 months ago by Caitlin Hochard

My watch isn't connecting to my phone says cannot connect to communication?

— 1 year ago by Latasha Coffey

Just got my watch, trying to connect it to my phone, and there's no devices menu on the app like the instructions say.

— 1 year ago by dawna trites

I just bought your watch really like it however I can't seem to register ? How do I register

— 1 year ago by Nicole K Martin

My dial Market is not working it will not let me download any new watch faces

— 1 year ago by Donna Crowe

I am having trouble getting my smartwatch to synch with my smartphone

— 1 year ago by Donna Crowe

it is not accepting my password

— 1 year ago by Cathy bogdanovich

Just bought a smart watch from you It does not work How can I return for a refund

— 1 year ago by scott Duguay

I just got a new charge for the watch watch and I know it's completely dead but when I connected it magnetically shooting to be showing some sort of charging

— 1 year ago by sam green

The App isn't syncing the steps shown on my watch. The App has a button to connect to google fit but it isn't doing anything. How do I rememdy these problems.

— 1 year ago by Dion Novak

App won’t sync with watch

— 1 year ago by RODRIGUEZ

Je voudrais télécharger plus de watch faces dans l'APP. Comme je dois faire? Je suis conforme avec l'APP mais je voudrais changer l'magen de quelque cadran....MERCI en avance

— 1 year ago by Michael McAfee

I installed the app and set the Bluetooth. The watch is working. However, it will not stop vibrating. Please advise.

— 1 year ago by Alan Howard

The screen is not reactive and the watch is stuck on power saving mode.

— 1 year ago by Alan Howard

My watch is in power saving mode and the screen is frozen and I cannot gain access.

— 1 year ago by Marietjie Stander

JyouPro app connects with my FT805HR fitness watch but doesn,t update the time and date on my watch. Have tried all proposed solutions already

— 1 year ago by Ralph Best

I am not getting notifications on my watch and I am using the JYou Pro app

— 1 year ago by Rodney Smith

Watch will not sync. I have restarted the watch, deleted the app and reinstalled. all other functions work except sync.

— 1 year ago by Karthik G

I am iPhone 12 Pro Max user latest version 17 update September 18 Jyou pro Gizmotbrand Gizmore smart watch using I am iPhone 12 Pro Max using latest update 17 update but wallpaper changes not working please update app wallpaper changes not working smart watch

— 1 year ago by Brian Bradshaw

I have a tsport duel time watch and it needs a new battery where do i send it back to

— 1 year ago by Ow peng cheng

My watch is always showing the same value for blood glucose level of 4.9 Is there something wrong with the device

— 1 year ago by Ms Kim M Burleigh

Help!!! My watch refuses to sync. I know my blue tooth is working as when ever I connect my devices, the watch constantly vibrates.....which is unfuriating! The date and time are not synching either so this watch is pretty damn useless right now. Please educate me on how to get this flipping watch to work!

— 1 year ago by Peter Howard

I’m unable to log in to set up my account. I keep getting Registration Error 1001 or 1005

— 1 year ago by Ian Tulloch

I cannot login nor can I find the Bluetooth symbol, How to connect the phone to the watch?

— 1 year ago by vladimir a gomez

Hi, I just purchased this watch G28 and I like it very much but the only problem is I can't find a way to change the weather from celcius to farenheit. Can someone help me with this problem please? Thank you for your help in advance. 

— 1 year ago by Charlie

Hello. I brought a smart watch but the app won’t let me change the dial design. It says ‘sync failed, please try again’

— 1 year ago by Maggie Chambers

I really need someone to please call me. It's regarding connecting my Fitness Tracker v3.21.4. I'm using the JYouPro App. On app it's Y9-3C B9 and that's is what is paired with Bluetooth. I'm trying to get my activity to sync with my WW App. When I click on connect Y9-3Cb9 in Bluetooth says device needs an app but I'm connected to app. I've unpaired, logged out and back into JYouPro app, everything. Steps show on my watch and JYouPro app but not on WW app. I purchased watch in 2021. Samsung Phone was purchased in 2022. My number is 727 641 2560. Thank you, Maggie, a 68 yr old not good with electronics, hence the phone call. 😉

— 1 year ago by Anthony McHugh

My phone won’t charge less than 6 month’s old

— 1 year ago by Chester M. Mattia

Can you please advise.. I'm looking for new smart watch dial market faces .. I have not seen any new uploads or change options .. Definitely looking for dials/faces that include Steps, Date, Time, battery, temperature with colorful options, please advise when JYouPro plans on adding new/more options, thank you very much, I greatly appreciate your service, be well and stay safe always .. Thank you again !! Sincerely, Chester M. Mattia

— 1 year ago by Arnold

I sent email today, but the main problem is. The app says,: This account does not exist account with JVouPro? I creating account many time. I cannot create account on the app, No option to create, but only to login. I tried to login and se notice: THIS ACCOUNT DOES NOT EXIST. Please send link to create account . Thank you. ARNOLD

— 1 year ago by Arnold

How to sync JVouPro with my Smartphone phone? Android Galaxy S20 - Please Help Arnold

— 1 year ago by Meredith Werner

My watch won't stop vibrating. It won't turn off it just continually vibrates. Also the green light glasses non stop on the back of the watch while it's continually vibrates.

— 1 year ago by Julie Oswald

I love this watch but I have tried everything to not have the phone calls or apps I open to not talk through the watch. Please give advice. I have an android phone. Thank you.

— 1 year ago by Montie

Would like to set up bloodship blood pressure check automatically

— 1 year ago by Roxann R Price

Trying to get my watch to reiterate my email and password

— 1 year ago by Gladys Brown

G28 Smart watch won't pair. There's NO option for Bluetooth

— 1 year ago by tarabriggs

Can i get text on my watch let me no how

— 1 year ago by Bob Rogers

When I try to sign in it says my account does not exist; when I try to register the same account it says that the account already exists so I can't sign in.

— 1 year ago by Lola Haskins

My watch has stopped displaying the last 3 options and cycles through those and buzzes louds for each even when I'm trying to sleep. It has stopped tracking my sleep as well.

— 1 year ago by Jeff Schoenleben

Cannot get JYouPro to sync with app on my iPhone.

— 1 year ago by Kwabena Afrani

This is not a complaint as such, but I see that the watch face you used in your advertisement is not included in the numerous watch faces you have in the app. The watch face is a white analog and a digital clock. Could you please incude that in your next update? That watch face attracted me to buy the watch. Thank you in advance.

— 1 year ago by Gillian

Not a complaint, just a query. How do I get the screen to stay open for longer, sometimes I don’t even have time to read the time

— 1 year ago by Ikedinachi Kingsley Nwaogwugwu

Please I need a charging chord for my smart wrist watch Model: HG04-2F58; VERSION NO: V1.0.7. I will also appreciate it if you cwn direct me where to buy any charging chord manufacured to your specification also. Your response would highly be appreciated. Thank you Happy customer Ikedinachi ikedikings@redacted

— 1 year ago by Jesse T Ezell

My jyoupro watch is not showing the right time

— 1 year ago by Jesse T Ezell

My jyoupro watch is showing up as 00:31

— 1 year ago by Jesse T Ezell

My jyoupro watch is showing up as 00:28

— 1 year ago by DESTINY FOREMAN

I brought one of your watches and it won't let me connect

— 1 year ago by Jesse T Ezell

My jyoupro watch is showing up as 00:59

— 1 year ago by Larry Ervin

Have 2 watches. One I have had for some time. A week ago the green lights on back starting flashing and started vibrating and wouldn’t stop. I let it run down and recharged it. Then it starting vibrating again and wouldn’t sip did it ran battery down. The other one is a new one that l haven’t used but just in my closet I got it out and charged it but it won’t stay connected. Please advise.

— 1 year ago by Jacquiline

There was an update in order for my JYouPro App so I installed the update. Once I did my phone turned off and now it won't turn back on won't charger or anything! It was fully charged and turned on before the update but once the update finished on the app my watch shut down!

— 1 year ago by arlly chen

Could you please help. I don't want Phone calls musics To be played on the watch through Bluetooth. How to disable that function but still can synchronize the watch with the phone.

— 1 year ago by GRAHAM PHIPPS

Hi can you please tell me how I can stop my watch playing audio sounds from my Facebook or anything when I look at a video on my galaxy s 23 phone.?

— 1 year ago by Renee Combe

I had a system update to do for my JyouPro watch this morning, and now my watch won’t turn on. What can I do ?

— 1 year ago by Keith hickey

I bough a watch and it quit after one week won’t charge. HG-04-OF1A

— 1 year ago by Lisa

My new smart watch will not show my messages on text

— 1 year ago by Chester

I have 2 smart watches that are 2 weeks old, as of today for some reason neither want to take a charge, I know both my chargers can't be the problem, I tried 3 different charging stations with no luck, I'm baffled, yesterday the watch was able to charge, everything else is working, unfortunately it needs to be charged, but unfortunately it's not, very disappointed, I love this smart watch, does everything I want, please please HELP !!!

— 1 year ago by Reginald K Cumming

unable to make or receive calls / can't use the music can't upload my picture

— 1 year ago by Bonnie Johnson

watch won't charge - plug it in and it doesn't turn green

— 1 year ago by Jason B Jones

How do I stop my JYouPro watch from automatically picking up mic and phone calls?

— 1 year ago by Vernon.nott

Cannot read Chinese on download of app jyoupro must be in English ALSO download must be secure with https Please action asap

— 1 year ago by Sonja Frazier Carlton

I can't change the password and my watch is still saying it is connected but my phone is saying it is not connected. I have gotten very frustrated I just received the watch and it is not user friendly at all.

— 1 year ago by Ralph Richmond

Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

— 1 year ago by Allison Heemer

How do I track my sleep. I went to sleep with the watch on but it says I have zero hours of sleep

— 1 year ago by Veronica

I can't locate my watch

— 1 year ago by Diana

My Jyoupro will not connect. Says"The bracelet has been disconnected". Turned bracelet on and try to connect with bluetooth, keeps saying Connection Unsuccessful. Bracelet right next to ipad.

— 2 years ago by Paula Rinaldi

Hi the piece that connects the band snapped off Registered for the extended warranty am I covered for a replacement. I love the fitness tracker

— 2 years ago by Emily Lynch

Can't find if it is waterproof or not pls help Also where can I get replacement bands for it

— 2 years ago by Emily Lynch

Can't find if it is waterproof or not pls help Also where can I get replacement bands for it

— 2 years ago by Sarathi

App update

— 2 years ago by Nichola Iddon

Can't bind device with mobile

— 2 years ago by Frank DiSalvo

Need replacement Band for my JYOUPRO Tracker. Where can I get one? Thanks

— 2 years ago by Wayne G. Smith

i can't locate my JYouPro.. My adroid app says it is charged and bluetooth is on and that it is within 10 metres of my phone but I can't hear it. Can you help me find my JYouPro?

— 2 years ago by Renete

i forgot my password

— 2 years ago by Kevin A Wendt

I can't seem to log into my jyoupro app.

— 2 years ago by Adam

Problem with watch

— 2 years ago by Rudra 𝒂𝒓𝒚𝒂

Don't proper work please just change

— 2 years ago by Julie-Anne Burns

The app is not syncing with the device. I have uninstalled and reinstalled the app, put it back to factory settings but still won't sync. It was syncing for about 3 weeks and was great then just stopped. Can you please help? Thanks

— 2 years ago by Beverly Norman Dale

needed to change my password; can't log on

— 2 years ago by Kelsey Robbins

I downloaded the jyoupro app because my smart watch says to do that. When I'm trying to pair the app with my watch it keeps saying in the app that my Bluetooth isn't turned on but it is? What can I do? It won't search for my watch through the app

— 2 years ago by Tea May

I saw that it wasn’t connected to Bluetooth so I tried to reconnect it on Bluetooth then it didn’t work so I tried disconnected the device on the app and now when I scan for devices it won’t pop up

— 2 years ago by Sharon E Daniels

I finally deleted the app from my phone. Could not at any time get registered through the app and could not use it. Now my watch is 8 minutes fast and I would like to get it set correctly and try the app again. I have an Android phine.

— 2 years ago by Noa Wities

My device does not turn on. The watch is black. I can charge it, and then it shows that it is charging, but it does not show anything else

— 2 years ago by Ropa

I'm failing to register onto the app

— 2 years ago by Ralph Richmond

Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

— 2 years ago by Ralph Richmond

Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

— 2 years ago by Rochelle E Derickson

How do I register not let me login

— 2 years ago by Shannon

I normally don't complain about products but I m not satisfied with this product I have not had the watch the long and its not holding a charger so I can't wear it to track my steps tried to contact the company won't help me with a replacement something about a warranty I bought this watch this cricket and I can't even get my money back very dissatisfied with how you handle complaints

— 2 years ago by Cecilia treese

How do you get it to stay charge longer. It goes off after 4 hrs and I charge it overnight. Can’t wear to see how long I sleep at night.

— 2 years ago by LauraGibson

How can I stop the phone noise on my watch

— 2 years ago by LauraGibson

How do I stop calls coming over my watch

— 2 years ago by LauraGibson

I need to get it off military time

— 2 years ago by Michelle Cohan

Watch will not charge. Help

— 2 years ago by Cecilia treese

What to do to keep watch stay charged

— 2 years ago by Corinna Barclay

I am not getting text message notifications on my watch, I have disconnected the device, reset the device, uninstalled the app and redownloaded it. I have accepted the permissions to have access to do so and they are still not coming through.

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