contact JYouPro

Contact JYouPro

App by Shenzhen KeepRapid




Report an issue with JYouPro.
Send the customer service your feedback so they can fix your issue asap.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen KeepRapid to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



JYouPro Features and Description

{JYouPro with the use of smart bracelet, can provide you with daily running, walking, sleep, heart rate, blood pressure and other data monitoring. APP also provides social news alerts, sports data sharing and other functions.

contact JYouPro image 2   contact JYouPro image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My watch won't sync with app on Galaxy S9. Tried everything I could find

    — by Bob Beitl on Apr 10 2021


  • my device disconnected but it won’t connect again.

    — by Hannah on Mar 30 2021


  • My watch stopped synchronizing. I can’t see my history or data on my phone. Blue tooth is still connected. It’s not working like before.

    — by Darryl Tagami on Mar 29 2021


  • Er blijven berichten staan opmijn YD8-FC62. Ik kan ze niet verwijderen. Ook niet als ik alles terugzet naar fabrieksinstellingen
    Kunt u mij vertellen hoe ik dat verwijderen?

    — by Corrie on Mar 26 2021


  • I received this tracker and I followed all directions
    It will not will not bind. The code Y9-3A21 shows up not YM5-5827
    Unless u can help
    I will have no choice but to return it. TX Lynda

    — by LYNDA FERNSTEN on Mar 24 2021


  • Hi i got my son a kids watch but it won't let me Connect to Bluetooth? I've scanned for devices on the app but it's just not picking the watch up...

    — by Sharon Burton on Mar 22 2021


  • My watch won’t sync, and when I check with device, it says it is not connected. How do I connect my watch?

    — by Margo Chase-Wells on Mar 22 2021


  • I want to cancel my Subscription

    — by Larry Anderson on Mar 20 2021


  • How do I delete messages on wristwatch?

    — by Gary Geis on Mar 17 2021


  • How do I delete messages on wristwatch?

    — by Gary Geis on Mar 17 2021


  • How do I delete messages on wristwatch?

    — by Gary Geis on Mar 17 2021


  • I have had my Smart Band using JYouPro for several months and it has worked very effectively. Recently the sync only advances to 25% and hangs. I have powered off the Smart Band, reset the Bluetooth link, and restarted the app. It gets to 25% and stops. How can I fix this.

    — by Robert Crain on Mar 15 2021


  • I have a smart band Ft803fr v1.1.5. It will not pair anymore to my apple phone. Can you please advise ASAP

    — by Cathy on Mar 10 2021


  • My wrist band broke in two pieces can I replace the band!

    — by Vince Balaguer on Mar 04 2021


  • The device remain paired for two days when it was first received on 02/24/2021. Since this time it will not re-pair with the cell phone

    — by Helmut Otto on Mar 01 2021


  • Screen won't turn on but there is a flashing green screen. The screen worked for a few minutes and then went black .

    — by Pete Marshall Poindexter on Feb 27 2021


  • Bluetooth doesn’t work anymore and showing wrong time and date.

    — by Craig on Feb 26 2021


  • I purchased 2 fitnes trackers this month. They were working great but one stopped working properly a few days ago. The screen is lighting up in the background but I cant see anything. How do I get it replaced?

    — by Aisha Ryan on Feb 25 2021


  • This is my second contact - please respond... I have a Model Y:1 that has stopped charging. When I plug it in, there is no connection response. Is the battery replaceable ? Originally sent Saturday, February 13, 2021 11:56 PM

    — by Heather Thrall on Feb 25 2021


  • Lost connection between app and watch and cant reconnect.

    — by Traci Sharp on Feb 24 2021


  • Why do I have a message that congratulates me and is banned from using the application, the materials belong to me and I put the price that I see suitable for me

    There are users who cheat and theft, and their account is still working when no one stops them, but I will escalate my complaints to a case in court for violating your personal rights.

    — by Naif on Feb 22 2021


  • My band and app on my phone have stopped talking to each other. The phone will no longer sync my data and my device is now showing the wrong time and date. I first noticed this on Sunday 15 February. I have tried several times to unbind and bind the device using bluetooth but this has not corrected the problem. I see someone else has a similar problem. Can we have a response / information on how to fix this please.

    — by Peter Benzie on Feb 17 2021


  • I love this app. For the past 2 days the load symbol is fluttering and although the bracelet is showing steps it does not translate to the app on my phone. I have reinstalled the app; rebound the connection. Please advise

    — by Susan Poole on Feb 14 2021


  • I have a Model Y:1 that has stopped charging. When I plug it in, there is no connection response. Is the battery replaceable ?

    — by Heather Thrall on Feb 13 2021


  • My JYOUPRO will not sync. I tried to log in and I get log in failed. I requested a new password and this did not work/

    — by Mary Nalley on Feb 09 2021


  • I updated my watch now it won’t hold the charge. Firmware version 000B000V129. Can you help

    — by Morag McCaskell on Feb 08 2021


  • lock watch face.... ie display

    — by Michael Ard on Feb 08 2021


  • won't sync with phone or ipad anymore. It keeps saying it is not connected. I deleted app and put it back on. had bluetooth on and it still won't recognize it

    — by Rae Videen on Feb 06 2021


  • Phone will not connect to fitness tracker the phone has Android 9 it has connected to Bluetooth message reads This Feature is not available on this device

    — by Alan Tate on Feb 01 2021


  • Not able to bluetooth watch to andriod phone. Not able to reset time n date. Instructioms are not user friendly. Please advise with suggestions!!!

    — by Annette Lolwing on Jan 31 2021


  • Won't synchronize, count steps, change to sleep mode, correct time, inactivity reminder, set alarms.

    — by Adele Porter on Jan 27 2021


  • No synchronisation with my iphone 8.

    — by Michel Houde on Jan 27 2021


  • Issues with Ekg reading.
    Keeps stating poor contact
    Unable to get accurate Ekg reading
    Please advise.

    — by Mike Madhaw on Jan 27 2021


  • Ugh! I had typed up my message, then clicked send feedback, where it took me to a register page. I registered and then my message was gone!
    Yesterday I charged and was able to link 2 different YoYoFit fitness tracers to my phone without issues (one at a time). Now today, neither is linked to the phone. I have gone into the "device" page and clicked "scan for device" and it does not find either device (even though they were both 3-5 feet from the phone. Please advise.

    — by Andrea on Jan 26 2021


  • your app is awesome. this is more a feature request. i usually sleep two or three times a day, your app only records one sleep session, do you think you could add more than one sleep session? app version jyoupro v2.7.3 (20201110) device f29-2b98

    — by bryan on Jan 22 2021


  • How long does it take to charge?

    — by Eugene on Jan 20 2021


  • Unable to login to my jyoupro.correct address and password. Keep getting login failed?

    — by Ronald McDougald on Jan 18 2021


  • Why is my phone going off every half hour saying enter?

    — by Darren Ashley on Jan 18 2021


  • Why is my phone going off every half hour saying enter?

    — by Darren Ashley on Jan 18 2021


  • How do I create an account to log into the JYouPro application on my Android phone? I have a Jtech Rush smart bracelet.

    — by Terry M Scott on Jan 17 2021


  • Unable to register, no error message just spins and timesout after about 1 to 2 minutes and goes back to the register page.

    — by Gerry Strome on Jan 10 2021


  • Every time I log in the app said error.

    — by April Dillwith on Jan 10 2021


  • I got a watch for Christmas. I downloaded and installed your jyoypro app. When I try to register the app, I put in all my information and nothing happens. I deleted it and installed it again. Still the same problem. Can u please help me

    — by Irene Eggermont on Jan 10 2021


  • I have recently purchased a JYouPro, I have downloaded app, bluetooth is on and showing paired however it's not syncing, time and date are still incorrect on watch, what do I do to correct this?

    — by Lori Link on Jan 07 2021


  • I have recently purchased a JYouPro, I have downloaded app, bluetooth is on and showing paired however it's not syncing, time and date are still incorrect on watch, what do I do to correct this?

    — by Lori Link on Jan 07 2021


  • Hi,
    I just purchased a steps watch that pairs with the JYoupro app, but the app won't let me register. I keep getting a message that says "Registration failed"

    — by Michal Neimer on Jan 07 2021


  • The watch blue tooth is not turned on. I cannot synch with app and I cannot find a way to turn it on.

    — by Kristina Parrish on Dec 29 2020


  • How do I delete SMS messages from the smart watch ?

    — by Vaughan Roger Chetwynd on Dec 29 2020


  • I accidentally reset the date and time on my fitness watch and don't know how to set it back to the correct date and time. Can you please help me with this?

    — by Theresa Domingo on Dec 26 2020


  • I cannot pair the fitbit with the app. There seem to be no detailed instructions available anywhere. What instructions I can find are in such poor English they make no sense. I bought this from Amazon but am very disappointed.

    — by Dominic Regan on Dec 25 2020


  • Can you get me last location of my watch

    — by Khaled on Dec 22 2020


  • When I was scanning for device no device can up, I turn on my blue tooth, turned on my location and did all of requirements and still the same issue

    — by Lanceford Spence on Dec 22 2020


  • How can i create an account for the jyoupro app

    — by Henk Boender on Dec 22 2020


  • Bluetooth not working with app

    — by Naina Farukh on Dec 15 2020


  • how do I change time from military to regular time

    — by Debra Foster on Dec 15 2020


  • how do I change time from military to regular time

    — by Debra Foster on Dec 15 2020


  • dsew321

    — by aahan on Dec 05 2020


  • Ca. alle 15 Min. plobt die App auf mit dem Hinweis "eingeben", Was soll eigegeben werden?

    — by Ingrid Kuchenreuther on Dec 01 2020


  • Anmeldung nicht möglich. Hinweis: "Anmeldung fehlgeschlagen"

    — by Ingrid Kuchenreuther on Dec 01 2020


  • The bracelet won’t sync with the app. The app says the bracelet is disconnected. How do I connect the bracelet again.

    — by Karen on Nov 30 2020


  • I cannot connect my watch to my phone

    — by Carolyn Williams on Nov 17 2020


  • The app will not let me register

    — by Heather Wilson on Nov 12 2020


  • want to change the time on my jyoupro. please help.

    — by DIANE RICH on Nov 02 2020


  • Hello,
    how to connect with the Youpro app;because I want to register: nothing to do

    — by CLAUDE PIETROSANTE on Oct 31 2020


  • I installed and use JYOUPRO for some months, recently, probably after an update, I canot use it anymore. I open the APK and my phone is forced ti account settig without any instruction of what I have to do or set. It there available a user guide to guide me during installation and use?
    Thanks

    — by Franco Cossavella on Oct 17 2020


  • My smart tracker braclet won't turn on

    — by Robyn Hollier on Oct 16 2020


  • I cant get the app to work. It says are every time I try to register

    — by Harley brown on Oct 11 2020


  • I forgot I don’t have the pro, just the basic watch band.

    — by Valerie Manuel on Sep 24 2020


  • I have several questions about my new watch. How to use the swimming option? After starting it, it shuts itself off. Then logs it all as steps?

    I also want to fix the clock font size.
    & the 24 hr log in the sleep function..
    To name A FEW.
    RSVP 907 347 6057, Call or text..
    Or [email protected]

    — by Julie Scully on Sep 23 2020


  • I have several questions about my new watch. How to use the swimming option? After starting it, it shuts itself off. Then logs it all as steps?

    I also want to fix the clock font size.
    & the 24 hr log in the sleep function..
    To name A FEW.
    RSVP 907 347 6057, Call or text..
    Or [email protected]

    — by Julie Scully on Sep 23 2020


  • I have several questions about my new watch. How to use the swimming option? After starting it, it shuts itself off. Then logs it all as steps?

    I also want to fix the clock font size.
    & the 24 hr log in the sleep function..
    To name A FEW.
    RSVP 907 347 6057, Call or text..
    Or [email protected]

    — by Julie Scully on Sep 23 2020


  • No email confirmation arrived.

    — by Julie Scully on Sep 16 2020


  • I need help with the swimming function of my new watch. I have started it 4-5 times, but it turns itself off while I swim. It then registers the activity as steps. Please advise HOW TO USE IT PROPERLY. I assume untill there is "swimming data" registered the app can't show you anything... Very frustrating. Please help. 907 347 6057 to call or text. Or email.

    — by Julie Scully on Sep 16 2020







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