Published by Shenzhen KeepRapid on Dec 29, 2022

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JYouPro Customer Insights

1. If someone knows how to be able to program this app to where it actually tracks your sleep and you can program your info I would change my rating...until then I will keep it at 2stars.Works perfectly.

2. Initial experience frustrating The quick start guide is fine, but the in app 'manual' doesn't allow a search for help - and what is there is minimal.

3. Overall, it is a decent app, but i will be looking for something that works with Google Fit in the future.The app is ok if you just want to track your steps and keep time.

4. -Since the last update I have Not able to sync data the watch collects.

5. the app doesn't start up anymoreThe watch has a nice design and is easy to use/ read, but the app is not syncing up at ALL.

6. It automatically selected 8pm as my sleep time and there doesn't seem to be any way to actually change it to the time I go to bed.

7. The heartbeat seems to work fine, but the sync feature is hit or miss.

8. Sync with phone works great.

9. Text message content appears on device display, though it doesn't allow reply through the device.

10. -I have Never been able to use the sports function options on the watch with the app.

11. Otherwise the app would be great, but I'm just frustrated with these huge issues.It's been working fine.

Steps to Troubleshoot & Fix JYouPro Issues

1. Fix JYouPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart JYouPro: Restarting the app will resolve most errors.
  2. Update the JYouPro App. Here is how:
    1. On Android goto PlayStore » Search for "JYouPro" » Open JYouPro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JYouPro » click "UPDATE".
  3. Clear JYouPro app cache: Clearing cached data will force your app to retrieve the latest data directly from JYouPro servers.
    1. On Android, goto Settings » Apps » Select "JYouPro" » click Storage » click "Clear Cache".
  4. Check JYouPro app permissions. If any of these permissions required to use your device's features are disenabled, JYouPro might not work.
  5. Uninstall and reinstall JYouPro. If nothing else has worked, completely uninstall JYouPro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JYouPro not working

2. Fix JYouPro Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make JYouPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JYouPro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JYouPro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • The App isn't syncing the steps shown on my watch.

    The App has a button to connect to google fit but it isn't doing anything.

    How do I rememdy these problems.

    — by sam green 6 days ago

  • App won’t sync with watch

    — by Dion Novak 1 month ago

  • Je voudrais télécharger plus de watch faces dans l'APP. Comme je dois faire? Je suis conforme avec l'APP mais je voudrais changer l'magen de quelque cadran....MERCI en avance

    — by RODRIGUEZ 1 month ago

  • I installed the app and set the Bluetooth. The watch is working. However, it will not stop vibrating. Please advise.

    — by Michael McAfee 1 month ago

  • The screen is not reactive and the watch is stuck on power saving mode.

    — by Alan Howard 1 month ago

  • My watch is in power saving mode and the screen is frozen and I cannot gain access.

    — by Alan Howard 1 month ago

  • JyouPro app connects with my FT805HR fitness watch but doesn,t update the time and date on my watch. Have tried all proposed solutions already

    — by Marietjie Stander 1 month ago

  • I am not getting notifications on my watch and I am using the JYou Pro app

    — by Ralph Best 1 month ago

  • Watch will not sync. I have restarted the watch, deleted the app and reinstalled. all other functions work except sync.

    — by Rodney Smith 2 months ago

  • I am iPhone 12 Pro Max user latest version 17 update September 18
    Jyou pro Gizmotbrand

    Gizmore smart watch using
    I am iPhone 12 Pro Max using latest update
    17 update but wallpaper changes not working please update app

    wallpaper changes not working smart watch

    — by Karthik G 2 months ago

  • I have a tsport duel time watch and it needs a new battery where do i send it back to

    — by Brian Bradshaw 2 months ago

  • My watch is always showing the same value for blood glucose level of 4.9 Is there something wrong with the device

    — by Ow peng cheng 2 months ago

  • Help!!!
    My watch refuses to sync. I know my blue tooth is working as when ever I connect my devices, the watch constantly vibrates.....which is unfuriating!
    The date and time are not synching either so this watch is pretty damn useless right now.
    Please educate me on how to get this flipping watch to work!

    — by Ms Kim M Burleigh 3 months ago

  • I’m unable to log in to set up my account. I keep getting Registration Error 1001 or 1005

    — by Peter Howard 3 months ago

  • I cannot login nor can I find the Bluetooth symbol, How to connect the phone to the watch?

    — by Ian Tulloch 4 months ago

  • Hi, I just purchased this watch G28 and I like it very much but the only problem is I can't find a way to change the weather from celcius to farenheit.
    Can someone help me with this problem please?
    Thank you for your help in advance. 

    — by vladimir a gomez 4 months ago

  • Hello. I brought a smart watch but the app won’t let me change the dial design. It says ‘sync failed, please try again’

    — by Charlie 4 months ago

  • I really need someone to please call me. It's regarding connecting my Fitness Tracker v3.21.4. I'm using the JYouPro App. On app it's Y9-3C B9 and that's is what is paired with Bluetooth. I'm trying to get my activity to sync with my WW App. When I click on connect Y9-3Cb9 in Bluetooth says device needs an app but I'm connected to app. I've unpaired, logged out and back into JYouPro app, everything. Steps show on my watch and JYouPro app but not on WW app. I purchased watch in 2021. Samsung Phone was purchased in 2022. My number is
    727 641 2560. Thank you, Maggie, a 68 yr old not good with electronics, hence the phone call. 😉

    — by Maggie Chambers 4 months ago

  • My phone won’t charge less than 6 month’s old

    — by Anthony McHugh 4 months ago

  • Can you please advise.. I'm looking for new smart watch dial market faces .. I have not seen any new uploads or change options .. Definitely looking for dials/faces that include Steps, Date, Time, battery, temperature with colorful options, please advise when JYouPro plans on adding new/more options, thank you very much, I greatly appreciate your service, be well and stay safe always .. Thank you again !!

    Chester M. Mattia

    — by Chester M. Mattia 4 months ago

  • I sent email today, but the main problem is. The app says,: This account does not exist account with JVouPro? I creating account many time. I cannot create account on the app, No option to create, but only to login. I tried to login and se notice: THIS ACCOUNT DOES NOT EXIST.

    Please send link to create account .
    Thank you. ARNOLD

    — by Arnold 4 months ago

  • How to sync JVouPro with my Smartphone phone? Android Galaxy S20 - Please Help

    — by Arnold 4 months ago

  • My watch won't stop vibrating. It won't turn off it just continually vibrates. Also the green light glasses non stop on the back of the watch while it's continually vibrates.

    — by Meredith Werner 4 months ago

  • I love this watch but I have tried everything to not have the phone calls or apps I open to not talk through the watch. Please give advice. I have an android phone. Thank you.

    — by Julie Oswald 5 months ago

  • Would like to set up bloodship blood pressure check automatically

    — by Montie 5 months ago

  • Trying to get my watch to reiterate my email and password

    — by Roxann R Price 5 months ago

  • G28 Smart watch won't pair. There's NO option for Bluetooth

    — by Gladys Brown 5 months ago

  • Can i get text on my watch let me no how

    — by tarabriggs 5 months ago

  • When I try to sign in it says my account does not exist; when I try to register the same account it says that the account already exists so I can't sign in.

    — by Bob Rogers 6 months ago

  • My watch has stopped displaying the last 3 options and cycles through those and buzzes louds for each even when I'm trying to sleep. It has stopped tracking my sleep as well.

    — by Lola Haskins 6 months ago

  • Cannot get JYouPro to sync with app on my iPhone.

    — by Jeff Schoenleben 6 months ago

  • This is not a complaint as such, but I see that the watch face you used in your advertisement is not included in the numerous watch faces you have in the app. The watch face is a white analog and a digital clock. Could you please incude that in your next update? That watch face attracted me to buy the watch.
    Thank you in advance.

    — by Kwabena Afrani 7 months ago

  • Not a complaint, just a query. How do I get the screen to stay open for longer, sometimes I don’t even have time to read the time

    — by Gillian 7 months ago

  • Please I need a charging chord for my smart wrist watch Model: HG04-2F58; VERSION NO: V1.0.7. I will also appreciate it if you cwn direct me where to buy any charging chord manufacured to your specification also.

    Your response would highly be appreciated.

    Thank you

    Happy customer

    — by Ikedinachi Kingsley Nwaogwugwu 7 months ago

  • My jyoupro watch is not showing the right time

    — by Jesse T Ezell 7 months ago

  • My jyoupro watch is showing up as 00:31

    — by Jesse T Ezell 7 months ago

  • My jyoupro watch is showing up as 00:28

    — by Jesse T Ezell 7 months ago

  • I brought one of your watches and it won't let me connect

    — by DESTINY FOREMAN 7 months ago

  • My jyoupro watch is showing up as 00:59

    — by Jesse T Ezell 7 months ago

  • Have 2 watches. One I have had for some time. A week ago the green lights on back starting flashing and started vibrating and wouldn’t stop. I let it run down and recharged it. Then it starting vibrating again and wouldn’t sip did it ran battery down. The other one is a new one that l haven’t used but just in my closet I got it out and charged it but it won’t stay connected. Please advise.

    — by Larry Ervin 7 months ago

  • There was an update in order for my JYouPro App so I installed the update. Once I did my phone turned off and now it won't turn back on won't charger or anything! It was fully charged and turned on before the update but once the update finished on the app my watch shut down!

    — by Jacquiline 7 months ago

  • Could you please help. I don't want Phone calls musics To be played on the watch through Bluetooth.
    How to disable that function but still can synchronize the watch with the phone.

    — by arlly chen 7 months ago

  • Hi can you please tell me how I can stop my watch playing audio sounds from my Facebook or anything when I look at a video on my galaxy s 23 phone.?

    — by GRAHAM PHIPPS 8 months ago

  • I had a system update to do for my JyouPro watch this morning, and now my watch won’t turn on. What can I do ?

    — by Renee Combe 8 months ago

  • I bough a watch and it quit after one week won’t charge. HG-04-OF1A

    — by Keith hickey 8 months ago

  • My new smart watch will not show my messages on text

    — by Lisa 8 months ago

  • I have 2 smart watches that are 2 weeks old, as of today for some reason neither want to take a charge, I know both my chargers can't be the problem, I tried 3 different charging stations with no luck, I'm baffled, yesterday the watch was able to charge, everything else is working, unfortunately it needs to be charged, but unfortunately it's not, very disappointed, I love this smart watch, does everything I want, please please HELP !!!

    — by Chester 8 months ago

  • unable to make or receive calls / can't use the music can't upload my picture

    — by Reginald K Cumming 8 months ago

  • watch won't charge - plug it in and it doesn't turn green

    — by Bonnie Johnson 8 months ago

  • How do I stop my JYouPro watch from automatically picking up mic and phone calls?

    — by Jason B Jones 8 months ago

  • Cannot read Chinese on download of app jyoupro must be in English
    ALSO download must be secure with https
    Please action asap

    — by Vernon.nott 8 months ago

  • I can't change the password and my watch is still saying it is connected but my phone is saying it is not connected. I have gotten very frustrated I just received the watch and it is not user friendly at all.

    — by Sonja Frazier Carlton 8 months ago

  • Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

    — by Ralph Richmond 9 months ago

  • How do I track my sleep. I went to sleep with the watch on but it says I have zero hours of sleep

    — by Allison Heemer 9 months ago

  • I can't locate my watch

    — by Veronica 9 months ago

  • My Jyoupro will not connect. Says"The bracelet has been disconnected". Turned bracelet on and try to connect with bluetooth, keeps saying Connection Unsuccessful. Bracelet right next to ipad.

    — by Diana 9 months ago

  • Hi the piece that connects the band snapped off Registered for the extended warranty am I covered for a replacement. I love the fitness tracker

    — by Paula Rinaldi 9 months ago

  • Can't find if it is waterproof or not pls help

    Also where can I get replacement bands for it

    — by Emily Lynch 10 months ago

  • Can't find if it is waterproof or not pls help

    Also where can I get replacement bands for it

    — by Emily Lynch 10 months ago

  • App update

    — by Sarathi 10 months ago

  • Can't bind device with mobile

    — by Nichola Iddon 10 months ago

  • Need replacement Band for my JYOUPRO Tracker. Where can I get one?


    — by Frank DiSalvo 11 months ago

  • i can't locate my JYouPro.. My adroid app says it is charged and bluetooth is on and that it is within 10 metres of my phone but I can't hear it. Can you help me find my JYouPro?

    — by Wayne G. Smith 11 months ago

  • i forgot my password

    — by Renete 11 months ago

  • I can't seem to log into my jyoupro app.

    — by Kevin A Wendt 11 months ago

  • Problem with watch

    — by Adam 11 months ago

  • Don't proper work please just change

    — by Rudra 𝒂𝒓𝒚𝒂 1 year ago

  • The app is not syncing with the device. I have uninstalled and reinstalled the app, put it back to factory settings but still won't sync. It was syncing for about 3 weeks and was great then just stopped. Can you please help? Thanks

    — by Julie-Anne Burns 1 year ago

  • needed to change my password; can't log on

    — by Beverly Norman Dale 1 year ago

  • I downloaded the jyoupro app because my smart watch says to do that. When I'm trying to pair the app with my watch it keeps saying in the app that my Bluetooth isn't turned on but it is? What can I do? It won't search for my watch through the app

    — by Kelsey Robbins 1 year ago

  • I saw that it wasn’t connected to Bluetooth so I tried to reconnect it on Bluetooth then it didn’t work so I tried disconnected the device on the app and now when I scan for devices it won’t pop up

    — by Tea May 1 year ago

  • I finally deleted the app from my phone. Could not at any time get registered through the app and could not use it. Now my watch is 8 minutes fast and I would like to get it set correctly and try the app again. I have an Android phine.

    — by Sharon E Daniels 1 year ago

  • My device does not turn on. The watch is black. I can charge it, and then it shows that it is charging, but it does not show anything else

    — by Noa Wities 1 year ago

  • I'm failing to register onto the app

    — by Ropa 1 year ago

  • Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

    — by Ralph Richmond 1 year ago

  • Blood pressure monitor is wrong I have hypertension and it shows very low blood pressure: 90/55

    — by Ralph Richmond 1 year ago

  • How do I register not let me login

    — by Rochelle E Derickson 1 year ago

  • I normally don't complain about products but I m not satisfied with this product I have not had the watch the long and its not holding a charger so I can't wear it to track my steps tried to contact the company won't help me with a replacement something about a warranty I bought this watch this cricket and I can't even get my money back very dissatisfied with how you handle complaints

    — by Shannon 1 year ago

  • How do you get it to stay charge longer. It goes off after 4 hrs and I charge it overnight. Can’t wear to see how long I sleep at night.

    — by Cecilia treese 1 year ago

  • How can I stop the phone noise on my watch

    — by LauraGibson 1 year ago

  • How do I stop calls coming over my watch

    — by LauraGibson 1 year ago

  • I need to get it off military time

    — by LauraGibson 1 year ago

  • Watch will not charge. Help

    — by Michelle Cohan 1 year ago

  • What to do to keep watch stay charged

    — by Cecilia treese 1 year ago

  • I am not getting text message notifications on my watch, I have disconnected the device, reset the device, uninstalled the app and redownloaded it. I have accepted the permissions to have access to do so and they are still not coming through.

    — by Corinna Barclay 1 year ago

  • Just loaded JyouPro on cell for my bracelet. I have not been asked to register so I can not sign in and I am not able to set the time on the bracelet or do any personal data entry. what is wrong? jerry

    — by Jerry Yarbrough 1 year ago

  • I can’t make an account on the jyoupro app for some reason. Is there anyway you can help?

    — by Tylar Streichert 1 year ago

  • Try charging watch and 2 charging pin came out of watch to charging cord. Put them back in watch. Got one in wrong hole and other won’t stay in. Can’t get the one out. Any idea how to get it out or where to take it to get it repair. It is under warranty Do you replace them. Please let me know.

    — by Cecilia treese 1 year ago

  • Watch faces don't change through JYouPro app.

    — by ABU SYED SUJON 1 year ago

  • The blood pressure doesn't register on my app anymore .how can I remedy this?

    — by Janet Palmer 1 year ago

  • Please put in app in dial market (electrical meter). I buy watch because that dial theme.
    Kind regards

    — by Srdan Cebic 1 year ago

  • Can not sync watch with iphone

    — by Gail A Coffee 1 year ago

  • I cannot register my JYouPro smartwatch. It doesn’t matter what password I try and enter after I type in the first character the password line changes and says strong password and you can’t type anything else. I also got a pop up that says scan text. I don’t know what that means at all. I can’t register this smartwatch and it’s frustrating.

    — by Shirley Cantorna 1 year ago

  • My watch does not want to charge or switch on

    — by Angela 1 year ago

  • My iPhone settings show my BingoFit NY03 watch connected to Bluetooth and the JYouPro app shows it as connected but when I try to sync it just stays stuck on Synchronising 0% and doesn't sync at all.

    — by Paul Watson 1 year ago

  • I have purchased a SENBONO GTS3 smart watch for my grandaughter, she has a Aspera AS6 phone, and has downloaded the JYOUPro app, and when she goes into the app it comes with an error that says "This Feature not Available on this device". can you please advise how to fix.

    — by Simon Foxlee 1 year ago

  • Hello, everything works fine but when I set up the custom wallpaper for my watch, it is broken. I tried all types of image as well as all sizes. It looks good on other watches but not on the JYouPro app watch. Are there anyways to fix this issue? Thanks

    — by Iris 1 year ago

  • My cell phone with the Jyoupro app on it will not find my device. It took me several tries the first time I set it up but the battery went dead and now tryting to set it up again and it won't link.

    — by Pierre Larocque 1 year ago

  • Can I add another device to the app as both my children now have the same watch?

    — by M Sadler 1 year ago

  • i need a replacement charging cable. how do i order?


    — by john stalfort 1 year ago

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