Published by IdentityForce, Inc. on Jun 18, 2024

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Why should I report an Issue with IdentityForce?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IdentityForce, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IdentityForce

1. A pioneer of identity protection, IdentityForce’s innovation and customer-centric approach has made the company a trusted partner for both organizations and individuals. In 2015, the U. S. government awarded IdentityForce elite Tier-One status as an approved provider of identity protection services for data breaches affecting over 21. 5 million people.

2. The IdentityForce Mobile App, brought to you by IdentityForce, Inc. , enables active Members to take their Identity Theft Protection anywhere – world-class capabilities empowering you to spot fraud quickly with a snapshot view of all critical alert notifications.

3. IdentityForce is the only identity protection provider awarded the Parent Tested Parent Approved Seal. • Comprehensive device scanning including an encrypted virtual private network to secure your network.

4. For nearly 40 years, IdentityForce, Inc. has provided best-in-class, highly scalable, award-winning identity theft, privacy, and credit protection solutions to consumers, businesses, and government agencies.

5. Depending on the IdentityForce Plan selected, Members get access to Advanced Fraud Monitoring, 3-Bureau Credit Report Monitoring, and identity restoration experts.

6. Designed and influenced by our Members through surveys and a preview community, IdentityForce has built and released a mobile app that features intuitive navigation with a zero-tolerance policy for advertising or promotional materials.

7. So no matter whether you are traveling overseas, away on vacation, or you just don’t want to be tethered to your desktop computer, IdentityForce Mobile makes sure you are protected anywhere, anytime.

8. IdentityForce’s top priority is security, and the mobile app features both Two Factor Authentication (2FA) and Touch ID.

9. To download the free IdentityForce Mobile App, you need to be an active IdentityForce Member.

IdentityForce Customer Insights

1. Set it to use biometric in the app but there is no fingerprint spot in login and it asks for passwordActually that should be (-1 star or 0 stars) - have yet to get this app to work - have spent hours on phone with reps and tech support from this co.

2. So slow that it ended up putting my phone number in twice because it didn't seem to go the first time now it won't delete the duplicate even though when I click to delete it, it said ok.

3. 1) native back button doesn't navigate back, it just closes the app 2) can't delete notifications from reading view, have to navigate back to delete from main list, BUT, for fun they reorder the list so you then delete the wrong one.

4. Identity Force seems ok but the app definitely needs work.Service is fine, but the app really sucks and gets worse over time.

5. Hire a QA person please.All by the application self has 5 that's five cases to experts and laywer or lawyers with detailed plain easy to read visual slide show like from Microsoft slideshow themselves.

6. It seems all of my banking alerts get duplicated many times in their database, to the point that the app and website are nearly unusable they are so slow.

7. Works just as good and as fast as a video game these do, like being almost number one in a ranked game or almost number one ranking at the polls, Works so effectively and efficiently through any weather.

8. Their customer support has not helped at all.Credit protection, for me has been a good investment.

9. The fingerprint login doesn't work on Android.

10. I've emailed support 3 times and called 4, but haven't received a response from a tech specialist.

11. There is no ability to delete or archive alerts in the app, so it won't get any better.

Steps to Troubleshoot & Fix IdentityForce Issues

1. Fix IdentityForce Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IdentityForce: Restarting the app will resolve most errors.
  2. Update the IdentityForce App. Here is how:
    1. On Android goto PlayStore » Search for "IdentityForce" » Open IdentityForce » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IdentityForce » click "UPDATE".
  3. Clear IdentityForce app cache: Clearing cached data will force your app to retrieve the latest data directly from IdentityForce servers.
    1. On Android, goto Settings » Apps » Select "IdentityForce" » click Storage » click "Clear Cache".
  4. Check IdentityForce app permissions. If any of these permissions required to use your device's features are disenabled, IdentityForce might not work.
  5. Uninstall and reinstall IdentityForce. If nothing else has worked, completely uninstall IdentityForce then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IdentityForce not working


2. Fix IdentityForce Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IdentityForce be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IdentityForce not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IdentityForce may not be able to connect to the Internet when running in the background.

Reported Issues