Published by RockDove Solutions, Inc. on Jun 11, 2024

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About In Case of Crisis

1. In Case of Crisis is a purpose-built platform that helps your organization prepare for, respond to, and resolve emerging issues and crises by connecting your cross-functional teams and stakeholders to actionable playbooks, collaborative workflow, and powerful communication services.

2. In order to access the full functionality of this app, users must have an active In Case of Crisis account.

3. Please contact our support team for more details at support@incaseofcrisis. com.

In Case of Crisis Customer Insights

1. Pretty useless as it is stuck in an endless loading loop after setting up an accountApp keeps opening Google Play Store for no reason.

2. I dont even know what this is...thing keeps popping up and telling me to download in google play store.

3. i dont know whyTerrible, it always has pop upsDoes not work half the timeGreat appAbsolutely terribleSeems to hang, or perhaps requires a fast internet connection.

4. Apple users at my facility have no issues.My company told me to download this.

5. Unable to do updates, download "playbooks" etc.

6. Can't open it without it crashing.

Steps to Troubleshoot & Fix In Case of Crisis Issues

1. Fix In Case of Crisis Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart In Case of Crisis: Restarting the app will resolve most errors.
  2. Update the In Case of Crisis App. Here is how:
    1. On Android goto PlayStore » Search for "In Case of Crisis" » Open In Case of Crisis » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for In Case of Crisis » click "UPDATE".
  3. Clear In Case of Crisis app cache: Clearing cached data will force your app to retrieve the latest data directly from In Case of Crisis servers.
    1. On Android, goto Settings » Apps » Select "In Case of Crisis" » click Storage » click "Clear Cache".
  4. Check In Case of Crisis app permissions. If any of these permissions required to use your device's features are disenabled, In Case of Crisis might not work.
  5. Uninstall and reinstall In Case of Crisis. If nothing else has worked, completely uninstall In Case of Crisis then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing In Case of Crisis not working


2. Fix In Case of Crisis Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make In Case of Crisis be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to In Case of Crisis not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, In Case of Crisis may not be able to connect to the Internet when running in the background.

Reported Issues