Published by Hospice Tools on Sep 1, 2024

Report an issue with Hospice Tools eDocs.
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Why should I report an Issue with Hospice Tools eDocs?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hospice Tools to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Hospice Tools eDocs image 1 contact Hospice Tools eDocs image 2

About Hospice Tools eDocs

1. Information that flows from eDocs to eBilling creates auto-generated receivables and simplified batch billing. eDocs provides tools designed for hospice and palliative care disciplines: CNAs, Nurses, Medical Directors, Admins, Psychosocial and more.

2. eDocs clinical charting and patient management is built to handle all levels of hospice and palliative care in one seamless and fully integrated solution.

3. Unique features such as Audit Mode, Volunteer Mode, and Mentor Mode make eDocs stand out as the complete software solution built exclusively for hospice and palliative care agencies.

4. User-friendly navigation, customizable forms, form library, dashboards, and advanced reporting allow hospice professionals to deliver the highest quality care while ensuring compliance and ending fraud and improving QA.

5. Patient information, financial data, care level, visits and more all flow directly from eDocs into TimeKeeper and eBilling.

6. From intake through bereavement, eDocs handles the full range of hospice & palliative needs.

7. Over ten thousand patients have been treated and tracked using Hospice Tools eDocs .

8. IDG agenda sheet enables your team to review hundreds of patients in just a few hours with full access to patient info anytime, anywhere, in real-time.

9. Save time, prevent errors, and conserve significant resources with automatic timesheet builder that links clinical documentation directly in the timesheet.

10. This seamless integration delivers real results.

11. Feedback from our users has been astounding.

Hospice Tools eDocs Customer Insights

1. Need app for work, so very unhappy customer here.Does not load and keeps spinning! Have reinstalled several times.It keeps crashing.

2. App keeps crashing now that they've done an update end of August 2019.

Steps to Troubleshoot & Fix Hospice Tools eDocs Issues

1. Fix Hospice Tools eDocs Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hospice Tools eDocs: Restarting the app will resolve most errors.
  2. Update the Hospice Tools eDocs App. Here is how:
    1. On Android goto PlayStore » Search for "Hospice Tools eDocs" » Open Hospice Tools eDocs » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hospice Tools eDocs » click "UPDATE".
  3. Clear Hospice Tools eDocs app cache: Clearing cached data will force your app to retrieve the latest data directly from Hospice Tools eDocs servers.
    1. On Android, goto Settings » Apps » Select "Hospice Tools eDocs" » click Storage » click "Clear Cache".
  4. Check Hospice Tools eDocs app permissions. If any of these permissions required to use your device's features are disenabled, Hospice Tools eDocs might not work.
  5. Uninstall and reinstall Hospice Tools eDocs. If nothing else has worked, completely uninstall Hospice Tools eDocs then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hospice Tools eDocs not working


2. Fix Hospice Tools eDocs Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hospice Tools eDocs be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hospice Tools eDocs not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hospice Tools eDocs may not be able to connect to the Internet when running in the background.

Reported Issues