Contact HDVision Customer Service

Why should I report an Issue with HDVision Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Observint Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Have extracted the Alibi Witness app from my phone but don't know how to share it to my clients who have new phones and are now no longer able to install it.Channel one does not work in back up mode.

2. I need this to work to be able to monitor my cameras on my phone.This app will not work on the Alibi 4100 series DVR.

3. It isn't a video review, it is a picture that updates only every few minutes.Iam locked out due to not checking system and can not sign on because of password will not work.....I have 2 system a home and business and the both have problems.

4. Pretty sure the five-star reviews were posted by the app developers.Unable to install the app on my phone for my HD VISION cameras.

5. Does not push notifications to phone, does not identify motion in video timeline.

6. The home needs to properly work and the amount of money I have spent on both systems ......most people would not spend that......so locked out do to ????¿?Very buggy app, painfully annoying to use.

7. Nice job! Increasing my rating from one star to four.this app still needs work and appears to be still in development.

8. Once the program is opened, i get bombarded with all the notifications that did not come through originally.App no longer works with my recent Galaxy S10 software update to G973USQU2CSKP.

9. It worked!!! Since the issue, I have been able to communicate with the company and its developers.

10. No longer able to access cameras over cellular network.

11. Although a little more return communication would have been nice, they did seem concerned and motivated to fix the problem - and it appears that they were successful.

1. Fix HDVision Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HDVision: Restarting the app will resolve most errors.
2. Update the HDVision App. Here is how:
   1. On Android goto PlayStore » Search for "HDVision" » Open HDVision Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HDVision » click "UPDATE".
3. Clear HDVision Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from HDVision servers.
   1. On Android, goto Settings » Apps » Select "HDVision Mobile" » click Storage » click "Clear Cache".
4. Check HDVision app permissions. If any of these permissions required to use your device's features are disenabled, HDVision might not work.
5. Uninstall and reinstall HDVision. If nothing else has worked, completely uninstall HDVision then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HDVision not working

2. Fix HDVision Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HDVision be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HDVision not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HDVision may not be able to connect to the Internet when running in the background.