Contact HD E-Viewer Customer Service

Why should I report an Issue with HD E-Viewer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hanwha Techwin to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. HD E-Viewer app lets you view the live video and search & playback anywhere with your smartphone if you use Hanwha Techwin's security system.

2. HD E-Viewer is a free application designed specifically for Hanwha Techwin's security products.

1. So thos is not user friendly at allThis app sucks assThis app just sucksI can go to the store and the app will work perfectly but as soon as I leave the store the device will not connect.

2. Whats the point of being able to see whats going on at the store on an app if I am there and have the actual monitor of the DVR.

3. I need to be able to view them away from the store.Not working properlyUseless app.

4. DVR so was not expecting this not to work!!!Will not let use my passwords wants longer passwords and some of my cams dont even come with passwords.

5. Does not serve the purpose.

6. I have a good 4g LTE connection.

1. Fix HD E-Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HD E-Viewer: Restarting the app will resolve most errors.
2. Update the HD E-Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "HD E-Viewer" » Open HD E-Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HD E-Viewer » click "UPDATE".
3. Clear HD E-Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from HD E-Viewer servers.
   1. On Android, goto Settings » Apps » Select "HD E-Viewer" » click Storage » click "Clear Cache".
4. Check HD E-Viewer app permissions. If any of these permissions required to use your device's features are disenabled, HD E-Viewer might not work.
5. Uninstall and reinstall HD E-Viewer. If nothing else has worked, completely uninstall HD E-Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HD E-Viewer not working

2. Fix HD E-Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HD E-Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HD E-Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HD E-Viewer may not be able to connect to the Internet when running in the background.