Contact GDMS Customer Service

Why should I report an Issue with GDMS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grandstream Networks, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The device administrators can work on mobile devices by scanning the codes to add devices, configure accounts/upgrade devices firmware quickly, and the alert messages can be pushed to mobile client. 1.

2. Scan code to add device: Support to scan the barcodes of a batch of devices to add the devices to GDMS platform. 2.

3. GDMS mobile application provides centralized, secure and zero-operation management methods and solutions for Grandstream audio/video products users.

4. Manage device: Support to configure accounts for devices, upgrade devices firmware, and start the devices remotely. 3.

1. But it's absolutely amazing to be able to manage the entire existing phone system outside the building through my phone and no vpn.

2. Brilliant!Can no longer log in via app, web works fine.

3. It needs some work.

1. Fix GDMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GDMS: Restarting the app will resolve most errors.
2. Update the GDMS App. Here is how:
   1. On Android goto PlayStore » Search for "GDMS" » Open GDMS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GDMS » click "UPDATE".
3. Clear GDMS app cache: Clearing cached data will force your app to retrieve the latest data directly from GDMS servers.
   1. On Android, goto Settings » Apps » Select "GDMS" » click Storage » click "Clear Cache".
4. Check GDMS app permissions. If any of these permissions required to use your device's features are disenabled, GDMS might not work.
5. Uninstall and reinstall GDMS. If nothing else has worked, completely uninstall GDMS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GDMS not working

2. Fix GDMS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GDMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GDMS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GDMS may not be able to connect to the Internet when running in the background.