Contact gDMSS HD Customer Service

Why should I report an Issue with gDMSS HD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zhejiang DAHUA Technology Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dahua has three camera apps and none of them work properly.Useless Chinese rubbish - no thought put into the UI, stuck in landscape mode with stretched images and buttons that are outside of the screen.

2. Where are they stored??Useless Chinese rubbish - no thought put into the UI, stuck in landscape mode with stretched images and buttons that are outside of the screen.

3. Dahua has three camera apps and none of them work properly.Landscape mode?? Huh? After approx 2 years, and mulitple complaints, the landscape issue hasnt been fixed.

4. Rectify for portrait mode as well as landscape modeOnly connects to view cameras on WiFi network now.

5. I haven't gone through all of the functions but so far everything has worked great.This app used to be much better, as it stands just now though, I can't add a device manually because the app forces itself to stick in landscape mode.

6. Starts in landscape mode and cannot be changed.

7. Might need to return my dahua equipment, although I quite liked the wizmind features.This app is great but unfortunately when the android TV box is connected through the ethernet cable, it shows a network warning.

8. As soon as the app loads it changes to landscape mode.

9. The camera switch quickly between main and sub streams and the audio mode works pretty well even when accessed remotely.

10. Please allow the app to switch between landscape and portrait - it's useless otherwise.Totally unusable.

11. I was able to add my DVR thru P2P within minutes and view all of my cameras immediately afterwards.

1. Fix gDMSS HD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart gDMSS HD: Restarting the app will resolve most errors.
2. Update the gDMSS HD App. Here is how:
   1. On Android goto PlayStore » Search for "gDMSS HD" » Open gDMSS HD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for gDMSS HD » click "UPDATE".
3. Clear gDMSS HD app cache: Clearing cached data will force your app to retrieve the latest data directly from gDMSS HD servers.
   1. On Android, goto Settings » Apps » Select "gDMSS HD" » click Storage » click "Clear Cache".
4. Check gDMSS HD app permissions. If any of these permissions required to use your device's features are disenabled, gDMSS HD might not work.
5. Uninstall and reinstall gDMSS HD. If nothing else has worked, completely uninstall gDMSS HD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing gDMSS HD not working

2. Fix gDMSS HD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make gDMSS HD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to gDMSS HD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, gDMSS HD may not be able to connect to the Internet when running in the background.