Contact Glide Customer Service

Why should I report an Issue with Glide - Video Chat Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Glide  to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. That doesn't solve the issue, especially when it's dozens of people sending inappropriate things all the time.For some reason, I am no longer getting notifications when a glide comes through.

2. I love that it has 5 minutes worth of recording with a clock and that you can skip to any part of the video with the slidebar.I like the option of talking to family and friends without being interrupted.

3. I'd really appreciate it y'all could make a full-screen and landscape mode option.Slide is an incredible video clip chat messenger that allows you easily communicate with friends and family.

4. Sharing video clips with friends and family is easy as well as the capacity to include cool filters make your video clips look awesome.

5. The glitches are on your side.It offers a hassle-free way to assess video clips before sending out and also stream live.

6. Glitches come at the most inopportune time App shuts down randomly, video will only play half way, it plays the sound faster than the video, record button disables.

7. I uninstall/install app in hopes it's fixI've been using Glide on/off for 6 months, mainly with deaf and Hard of Hearing adults who don't have a smart phone with Voice-Calling.

8. Great for hands free convos & I talk uninterrupted for 5 mins I get to listen glides sent to me in my down time or on the go I can text response.

9. When I emailed Glide, I got a automated message telling me to block those sending inappropriate content.

10. On my Samsung Note8, the video picture (and the ASL signs I'm trying to read) are in a 1" square, postage stamp area.

11. I changed my settings so my profile wasn't public anymore, yet people still found me and sent crazy messages.

1. Fix Glide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Glide: Restarting the app will resolve most errors.
2. Update the Glide App. Here is how:
   1. On Android goto PlayStore » Search for "Glide" » Open Glide - Video Chat Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Glide » click "UPDATE".
3. Clear Glide - Video Chat Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Glide servers.
   1. On Android, goto Settings » Apps » Select "Glide - Video Chat Messenger" » click Storage » click "Clear Cache".
4. Check Glide app permissions. If any of these permissions required to use your device's features are disenabled, Glide might not work.
5. Uninstall and reinstall Glide. If nothing else has worked, completely uninstall Glide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Glide not working

2. Fix Glide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Glide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Glide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Glide may not be able to connect to the Internet when running in the background.