Contact Trackpad Customer Service

Why should I report an Issue with Trackpad: big phone mouse?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of etsang to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is seemingly no way to disable this (or any reason for it to even exist) and it only goes away when the app has been turned off and on again.I just love this trackpad! The accessibility is perfect for accurate taps, long press, and drag, which I really need in Runescape, Mobile Game user interface isn't ever perfect... So, physically for me it's not easy to reach the middle of my Galaxy S8+ screen and this trackpad makes it so much easier to use in landscape.

2. I have the "maximize" function assigned to the convenience key on my Key2 so when my thumb won't reach, all I have to do is move it to the edge of the phone and hit that button and the cursor pops up.I was initially excited that I finally found a replacement for Reachability Cursor, and it works great! But I immediately dislike it because it leaves a trace of where the cursor has been.

3. This app sort of works, but it's SO GLITCHY! Moving the cursor works perfectly, but tapping makes the screen kind of quiver slightly for a few milliseconds, and apparently it registers multiple taps during that time.

4. Edit: sec doesn't bother fixing known issuesGoing from BB to Android and no longer having a trackpad, I had a problem trying to reach everything at the top of the screen when using the phone one handed.

5. (On top of other glitches.) But it works better than the few alternatives out there, and its watch-an-ad-for-1500-actions system is very fair.I love this app, really helps since I have a broken screen and some dead ones as a result.

6. Example: Scrolling a text view without needing your finger near the viewport.Pretty good, but just simulates a finger... When you watch an ad, it gives you 1500 extra clicks, which considering ads are short is great value for money.

7. My only complaint is the burn marks/tracks/ history lines it leaves in the screen every time you use it.

8. Why? What purpose does that serve other than to clutter up the screen? Maybe I'm just blind but I don't see a way to disable the trace.

9. And most important for me, instead of virtualizing your entire drag gesture, I wish you could set something like Long Press or Double Tap to switch to a "Scrollpad Mode" and scroll freely in whatever view the pointer is hovering over.

10. Also, it leaves crappy trails on your screen behind the mouse and you can't turn these off, only make them harder to see.

11. It's a virtual finger with the screen as its trackpad.

1. Fix Trackpad Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Trackpad: Restarting the app will resolve most errors.
2. Update the Trackpad App. Here is how:
   1. On Android goto PlayStore » Search for "Trackpad" » Open Trackpad: big phone mouse » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trackpad » click "UPDATE".
3. Clear Trackpad: big phone mouse app cache: Clearing cached data will force your app to retrieve the latest data directly from Trackpad servers.
   1. On Android, goto Settings » Apps » Select "Trackpad: big phone mouse" » click Storage » click "Clear Cache".
4. Check Trackpad app permissions. If any of these permissions required to use your device's features are disenabled, Trackpad might not work.
5. Uninstall and reinstall Trackpad. If nothing else has worked, completely uninstall Trackpad then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Trackpad not working

2. Fix Trackpad Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Trackpad be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Trackpad not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Trackpad may not be able to connect to the Internet when running in the background.