Contact Star Press Customer Service

Why should I report an Issue with Star Press?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Especially when they lock you out after viewing so many articles.I have told you once and and I believe I have told you twice this app was working fine until you people switched everything around and now even though it still is on the app chart it will not come on even after you open it what's up with you people thank you I don't mean to be rude to you people because I'm a long-time subscriber to this paper but again I say what is up with you peopleThe app is on my device, under my subscription... ON MY DEVICE..... why would I need to log in everytime as if the app knew nothing of a subscription.

2. Currently I am being billed but when I sign in there is an error with the account management system that I haven't been able to get resolvedThis app is about useless! Have to log on almost every time and the price is terrible for what news you get.

3. Hopefully you get it fixed soon before I cancel my subscriptionStar press is a joke...you cant depend on them to deliver the print copy and now cant get on them letting you on the digital edition.

4. It is annoying to have to pay for local news, when there see links to articles on Facebook.I have attempted to subscribe several times with no success.

5. Always late!! I guess I should move to a town they care about!!Can't sign in and use a service that's being paid for.

6. What a jokeI have downloaded this app before and somehow my info became unlinked and I was unable to sign in.

7. Comes up with a loading error message when you try and open it.

8. After many days of calling you hear I guarantee everything will work fine but it never works.

9. One of the worst apps out there.App quit working after the latest update.

10. It won't even open the paper.

11. After repeated logins and password changes this app.

1. Fix Star Press Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Star Press: Restarting the app will resolve most errors.
2. Update the Star Press App. Here is how:
   1. On Android goto PlayStore » Search for "Star Press" » Open Star Press » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Star Press » click "UPDATE".
3. Clear Star Press app cache: Clearing cached data will force your app to retrieve the latest data directly from Star Press servers.
   1. On Android, goto Settings » Apps » Select "Star Press" » click Storage » click "Clear Cache".
4. Check Star Press app permissions. If any of these permissions required to use your device's features are disenabled, Star Press might not work.
5. Uninstall and reinstall Star Press. If nothing else has worked, completely uninstall Star Press then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Star Press not working

2. Fix Star Press Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Star Press be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Star Press not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Star Press may not be able to connect to the Internet when running in the background.