Published by e.l.f. Cosmetics on Nov 21, 2024

Report an issue with e.l.f. Cosmetics and Skincare.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with e.l.f. Cosmetics and Skincare?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of e.l.f. Cosmetics to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact e.l.f. Cosmetics and Skincare image 1 contact e.l.f. Cosmetics and Skincare image 2

About e.l.f. Cosmetics and Skincare

1. Our FREE loyalty program gives you multiple ways to earn points: you can redeem for free products and other OMG rewards. • Earn points ANYWHERE you shop when you upload your receipt on the app. • Shop the latest drops and sales before anyone else with early access. • Enjoy a free gift and double points during your birthday month. • Exclusive access to members-only content like our Hot as e. l. f. chart and Squad Sign quiz. • Level up your tier for more exclusive perks like free shipping for Icon members. Get instant access to e. l. f. weekly ads, gifts with purchase and special offers on makeup and skin care.

2. Plus, you can discover your new favorite makeup and skincare products with features like Virtual Try-on, Concealer and Foundation Shade Match, and Shoppable Stories.

3. Stay up to date on what’s happening on Roblox’s dynamic tycoon adventure - where you can unleash your creativity as a change maker and become a force for good in the world! e. l. f. makes the best of beauty accessible to every eye, lip and face.

4. Discover and explore your favourite clean beauty products with our “Swipe to Like” feature, and build your wishlist.

5. Find makeup and skincare products & look straight from the product page or virtual try-on page. elf. UP!

6. Use the store locator to get directions to the nearest store with e. l. f. clean makeup and skincare products.

7. From viral lip oils to seriously effective skincare, shop the best of beauty for every eye, lip and face in an e. l. f. ing amazing app experience. Glow wild.

8. Sign up for Beauty Squad to unlock festive rewards and surprise drops all season!

9. This is your space to shop, share, and explore your Holy Grail e. l. f. products.

10. Stay up to date with the latest drops and discover new holy grails.

11. Virtually try on all your fave products and find your perfect shade matches.

e.l.f. Cosmetics and Skincare Customer Insights

1. However there are various performance issues: - load times (opening app, page changes, etc.) Can take >30 to load homepage - list pages seem to refresh randomly - app sometimes opens browser instead of appI love e.l.f. products and have eagerly waited for an app to come out for easy ordering.

2. At this point I am just wish listing 90% and waiting the full 2 minutes for it to decide if that is ok!I love love love e.l.f. and the homepage shows all the great deals going on, but the app is glitchy.

3. I gave up and left without making a purchase, I didn't want to find out what kind of nightmare that would beThis response ("Sometimes, the app may be slow but such instances are rare.") to the MANY MANY recent complaints about the app being slow is lazy.

4. If I added 2 of the same items to the cart, but I only want 1, I have to put both into a wish list, go back to the item listing, add 1 to my cart.

5. Won't take me to the item in my cart that I am trying to look at, instead it loads the normal page where that item can be found.

6. Also the birthday reward still isn't working on the website, no idea if it works in the app, since I can't login.Over all sucks! Won't tell me what item is no longer available, so I have to click on each one to find out.

7. cart remains empty and upon clicking continue shopping it just tries to get my permission for virtual try ons.

8. I swear! The app could be a great one, but they need to fix all the glitches to make it functional.Edited to add-- 10 months later and its still the worst app on my phone.

9. Just reading the first 20-30 recent reviews should show you guys you have quite a few serious issues going on right now.

10. it's glitchy and loads really slow, but once it gets going.

11. It operates slow though & it keeps glitching & then asking if I'm a human because it keeps glitching.

Steps to Troubleshoot & Fix e.l.f. Cosmetics and Skincare Issues

1. Fix e.l.f. Cosmetics and Skincare Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart e.l.f. Cosmetics and Skincare: Restarting the app will resolve most errors.
  2. Update the e.l.f. Cosmetics and Skincare App. Here is how:
    1. On Android goto PlayStore » Search for "e.l.f. Cosmetics and Skincare" » Open e.l.f. Cosmetics and Skincare » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e.l.f. Cosmetics and Skincare » click "UPDATE".
  3. Clear e.l.f. Cosmetics and Skincare app cache: Clearing cached data will force your app to retrieve the latest data directly from e.l.f. Cosmetics and Skincare servers.
    1. On Android, goto Settings » Apps » Select "e.l.f. Cosmetics and Skincare" » click Storage » click "Clear Cache".
  4. Check e.l.f. Cosmetics and Skincare app permissions. If any of these permissions required to use your device's features are disenabled, e.l.f. Cosmetics and Skincare might not work.
  5. Uninstall and reinstall e.l.f. Cosmetics and Skincare. If nothing else has worked, completely uninstall e.l.f. Cosmetics and Skincare then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing e.l.f. Cosmetics and Skincare not working


2. Fix e.l.f. Cosmetics and Skincare Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make e.l.f. Cosmetics and Skincare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to e.l.f. Cosmetics and Skincare not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, e.l.f. Cosmetics and Skincare may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I never signed up for an autoship or subscription. I woke up to find $15.37 out of my account. I also never would have reordered the cc camo cream bc the one I ordered in April was WAY too light I need to have this refunded and my order NOT sent out please. contact me as soon as possible

    — by jennifer m yeager 3 years ago