Published by Paul Falstad on Sep 9, 2023

Report an issue with Mega Photo.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Mega Photo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paul Falstad to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mega Photo image 1 contact Mega Photo image 2

About Mega Photo

1. Mega Photo is the #1 app for transforming your photos and videos into fun and inspiring masterpieces with 100+ of FREE effects!

2. Mega Photo will transform your photos and videos with amazing effects you won't find in other photography apps.

3. Mega Photo makes your photos and videos as unique as you are.

4. Photos are more fun with your friends, and Mega Photo makes it easy.

5. Many of the photo effects are interactive so you can personalize it even before taking your picture or video.

6. Effects include: tunnel, mosaic, puzzle, hue shift, motion blur, tile, emboss, spinning cube, x-ray, collage, night vision, halftone, light tunnel, and many more.

7. Just tap to email your photo or post to Facebook or Twitter. Are your friends nearby?

8. You can play a tile puzzle with a live camera feed, go through a wormhole tunnel, view a spinning globe, and much more!

9. You can pause the recording to switch effects in the middle of your video.

10. You can use the live camera or a still image - just choose a favorite picture from your library or take a new picture.

11. There are over 100 free effects to choose from and you see them all in real-time.

Mega Photo Customer Insights

1. i'll download the app again once it is fixed update - use "MAGE" instead it works betterBug fixes? There are still bugs first you can't use a picture because it will go black and when you add a video you cant even watch it because it will say "unsupported" and when you try to change the background,you can't because it won't let me but iOS users can and I'm on Android,therefore you should not download this app.

2. It's just awfulit works great for just taking a photo or video, but when i try to insert a picture to put the effect on it doesn't work (the screen just turns black).

3. It's a great app don't get me wrong,but y'all need to fix ALL of these bug issues if not whats the point of this app being available?This app has so many issues!! It doesn't encode videos properly at all it just only encodes the first tiny parts of the video but just doesn't encode the rest of it.

4. I'm deleting the app, and everyone who even thinks about downloading it now...don't. Not worth the storage it takes.I'm an android user and this works really well! When I read most of the android users' reviews their say they can't upload pictures from their gallery but, you can.

5. Most reviews complain about their screen going black when they upload a video/photo from their gallery, but I don't have a problem, surprisingly.

6. Also at times when I used this before, it just would not export! So Mega Photo, if you're seeing this, Fix it by giving the I-phone's Features and give it to android so that they both have all of the features!I have been trying so hard to get this app to work.

7. it crashes and freezes every time I try to upload a photo from the gallary which is weird bc when I accidentally put a video it worked perfectly fine.

8. First, for most of the pictures I try to put on, the screen would just turn black and when I would try to use ankther one, the same thing would happen.

9. i've tried deleting and reinstalling the app, restarting my phone, and it still doesn't work.

10. So I guess I have to say goodbye to megaphoto.The app is pretty good for editing video clips, but one major problem.

11. Also, unlike the Apple version, they don't have the option allowing you to change the voices in the video.

Steps to Troubleshoot & Fix Mega Photo Issues

1. Fix Mega Photo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mega Photo: Restarting the app will resolve most errors.
  2. Update the Mega Photo App. Here is how:
    1. On Android goto PlayStore » Search for "Mega Photo" » Open Mega Photo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mega Photo » click "UPDATE".
  3. Clear Mega Photo app cache: Clearing cached data will force your app to retrieve the latest data directly from Mega Photo servers.
    1. On Android, goto Settings » Apps » Select "Mega Photo" » click Storage » click "Clear Cache".
  4. Check Mega Photo app permissions. If any of these permissions required to use your device's features are disenabled, Mega Photo might not work.
  5. Uninstall and reinstall Mega Photo. If nothing else has worked, completely uninstall Mega Photo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mega Photo not working


2. Fix Mega Photo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mega Photo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mega Photo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mega Photo may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer