Contact BLE Smart Lock Customer Service

Why should I report an Issue with BLE Smart Lock?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tong Lung Metal Industry CO., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However its a basic function app with a basic function lock.It's very weak app it's not user friendly, Need to place to scan Your device , it doesn't speak to you 4 pairing , not installation.. my 🔐 DOESN'T WORK AT ALL " ONLY WITH A OLD SCHOOL KEY 🔑 "Does not work.

2. I had to uninstall it and reinstall it, but most importly you need to give access to location to be able to work otherwise it wont find the bluetooth.

3. If location is off, it wont find the lock.A widget would make sense so where's the easy to use widget.

4. location GPS need to be on to be able to make it work.

5. Worked before then it couldnt find door bluetooth anymore.

6. The app could have been better considering it only needs to do one thing, Lock/unlock my door from my phone.NEVER WORKED.

7. Also annoying that you have to wait forever while the app has to always searches for the one lock.

8. Was able to set up, but it never worked after.Works well enough (12 hours installed).

9. Rediculous.Doesn't work.

10. Quicker to unlock with code or key as you have to wait for it to pair each time.

11. Took forever to set up and recognize the lock.

1. Fix BLE Smart Lock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BLE Smart Lock: Restarting the app will resolve most errors.
2. Update the BLE Smart Lock App. Here is how:
   1. On Android goto PlayStore » Search for "BLE Smart Lock" » Open BLE Smart Lock » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BLE Smart Lock » click "UPDATE".
3. Clear BLE Smart Lock app cache: Clearing cached data will force your app to retrieve the latest data directly from BLE Smart Lock servers.
   1. On Android, goto Settings » Apps » Select "BLE Smart Lock" » click Storage » click "Clear Cache".
4. Check BLE Smart Lock app permissions. If any of these permissions required to use your device's features are disenabled, BLE Smart Lock might not work.
5. Uninstall and reinstall BLE Smart Lock. If nothing else has worked, completely uninstall BLE Smart Lock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BLE Smart Lock not working

2. Fix BLE Smart Lock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BLE Smart Lock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BLE Smart Lock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BLE Smart Lock may not be able to connect to the Internet when running in the background.