Contact Luna diary Customer Service

Why should I report an Issue with Luna diary:written on the Moon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cachalot to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Listening to the music and looking at my beautiful chosen theme is a bit meditative.I like the concept, and the fact you can involve songs especially, I absolutely live that feature.

2. This is a great little basic diary app with beautiful themes and nice music.

3. The app had given me a few 'auto-save' options for blank notes yesterday(times when I meant to hit 'list' but hit 'write'...I feel that old note was deleted as blanks can't auto-save.I love this app!!!! it's my favorite more reading app ever.

4. I love how you can attach songs to entries, or play the app's music while writing.

5. It's a simple app, but it will work perfectly for diary entries and it doesn't have to many add-ons or pressures and it keeps the process of using the app very simple which I appreciate a lot.

6. it keeps everything organized, doesn't take up much room at all, has never crashed or lost anything, and you actually get something for any ads you have to deal with (very few, only if you choose to, to receive extra themes etc without having to use money).

7. It won't shove purchases or ads in your face at all, and the fonts, settings, moon phases, music, basically everything in this app is just beautiful.

8. Another thing is that the option to put music is even better (put any specific song I want that is in my phone).

9. Very easy to use, and a nice way to get ideas down, or keep a consistent journal.It is really a wonderful app for anyone who has panic attacks/anxiety attacks, with the calming music.

10. You can choose your own font for everything too, and you can also change the background theme (I prefer the original with the person on the moon with the flowers).

11. The music is relaxing and I love the font.

1. Fix Luna diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Luna diary: Restarting the app will resolve most errors.
2. Update the Luna diary App. Here is how:
   1. On Android goto PlayStore » Search for "Luna diary" » Open Luna diary:written on the Moon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luna diary » click "UPDATE".
3. Clear Luna diary:written on the Moon app cache: Clearing cached data will force your app to retrieve the latest data directly from Luna diary servers.
   1. On Android, goto Settings » Apps » Select "Luna diary:written on the Moon" » click Storage » click "Clear Cache".
4. Check Luna diary app permissions. If any of these permissions required to use your device's features are disenabled, Luna diary might not work.
5. Uninstall and reinstall Luna diary. If nothing else has worked, completely uninstall Luna diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Luna diary not working

2. Fix Luna diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Luna diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Luna diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Luna diary may not be able to connect to the Internet when running in the background.