Contact Aiwit Customer Service

Hi I’ve renewed my subscription from the free trial paid £30 and now the app isn’t working it’s not letting me view footage. I feel I’ve been ripped off

I’ve been very happy with my doorbell for several months now. Today I got a notification that someone was at my door and when I clicked on it to open it, the device gave me an error message stating that my phone was unstable. This went on for several hours, and in that time I, restarted my phone, that did not work, I deleted and re-downloaded the app for the device, and now I can’t even log into my account prior to that I disconnected the device and restarted it multiple times, my Internet is working just fine so that is not the issue issue. I need you to tell me how to rectify the situation or send me an item. , restarted my phone, that did not work, I deleted and re-downloaded the app for the device, and now I can’t even log into my account prior to that I disconnected the device and restarted it multiple times, my Internet is working just fine so that is not the issue issue. I need you to tell me how to rectify the situation or send me a item.

Thank you,
Jamie Moon

I am paying for this and it is not working very disappointed. Please assist with this issue ASAP

My Acount is not working when I try to log in it give me an error like I never had an account before. My email Acount not working even when I try to reset my password. What’s going on?

My device is not working properly. It’s not connecting and won’t allow me to view my videos. I keep getting error messages about connectivity and json error. My internet is on and working fine!

I’m trying to log into my account with the right password and email but it’s saying wrong password or email and when I try to push forget password it says that there is no account with my email witch I know for a fact I do bc i logged in with the right info multiple times

I need help creating a account with Aiwit.I had a link yesterday trough my gmail but don't have it now. Also I had issues with my WiFi yesterday but not today. Help me please.

I don’t know what to do. My email isn’t working to login. It’s saying I don’t exist even though I’ve had the account for months. My camera is not working. Somethings up with this app. my email is damikkster20@redacted so if somebody can help me get my camera working, that would be great my account does exist and I also tried to make a new one which won’t even let me do that. There’s something wrong with the app.

Las cámaras se me desconectan compre la suscripción por un año pero las cámaras se están apagando solas no se que hacer exijo qué me ayuden .tampoco la aplicación me permite conectarme con un representante para mi situación

How do I change record time for longer on my camera's

It’s not sending my code for reset password

Hi I broke off with my gf but the email and login is her name and address can we do something on this but is using in my house

i paid to subscribe to the cloud storage.i had to get a replaced camaro.why do i have to it again.can you fix it

Subscription for cloud storage taken out of bank account without authorization. Request refund.

I need someone to call me @ 13214384752 i am not to happy as soon as possible

I need a refund for my subscription. I canceled 1 hour after submitting payment.

I wish a full refund,as I am not happy with this doorbell,I have. Used it for 2 days ,and do not like it,£69.99 was taken from my bank,and I request a full refund putting back into my bank through 30 day refund,thank you

I wish a full refund,as I am not happy with this doorbell,I have. Used it for 2 days ,and do not like it,£69.99 was taken from my bank,and I request a full refund ,thank you

I ended up paying twice for my subscription as one has ended and the other one is 17th September so you owe me a years subscription and I photocopied the proof on my subscription page . All I did was replace the faulty not working doorbell for another and I’ve tried chat but no response

Please explain why I have been charged 2 renewal fees?
16 July 2024 £35.99
19 July 2024 £34.99

Regards
Guy Ponsford

Greeting,
I have a problem with the application because it does not allow me to change some parameters, claiming that I am not the owner of the camera!!!!
Please help, Neno

I have bought a new doorbell and it won’t connect to the internet. I’ve followed all instructions, reset the doorbell. All information is correct and it says it can’t find router?

I have ensured that it’s a 2.4Ghz WiFi too. The doorbell is stuck in pairing mode. How do I connect the device??

I have being chatting in app, but for some reason they stopped responding please advise

I have being chatting in app, but for some reason they stopped responding please advise

I was in a chat in app but you stop responding please advise

I have deleted the account sometime ago
but noted that there was a deduction of $44.98 being collected.

Please advise how can I request for a refund and cancellation of the subscription?

I no longer use your doorbell I have cancelled my subscription 01/07/24 however it is showing £29.99 pending and I am required to ask you to cancel this payment I would be grateful if you could kindly help in this matter and refund my payment

Hi, I signed up for 30 day free trial and I still can’t see my recordings?
Please help or should I just can cancel?

Thanks

Hi I'm being charged monthly to my cell phone carrier and it's supposed to be fir 180 days. NOT EVERY MONTH. Been charged for 4 months 18.99 now

Hi i purchase a door bell model p8
I want to pair with my cell phone. While pairing. The massage shows that. To add this device the original owner must first remove it from their account. So plz rest my device. Or guide me to attached the device with my account. Thanks

my aiwit cameraisnot registeredfailed

Hi, my name is kirk. I would like to unbind my old email address kirksweeting1976@redacted off of my aiwit door bell and registered my new email address Kirksweeting95@redacted. my old phone got damaged 1 year ago. Thank you

I have two cameras with your subscription that renews annually for $29.99 a year I was charged twice for one of the cameras I would like a refund since I was charged twice. Thanks Abby 239-645-6808

I did not receive my gift for doing a product review

Me cobraron directamente a mi cuenta el servicio, la cámara no funciona, como puedo reclamar el dinero. Gracias

I just bought a doorbell camera brand new in box sealed and when setting up it says it’s linked to another account which is impossible since it’s brand new

My doorbell kept on ringing without stopping. I took of the batteries and unistalled app. I reinstalled app but know it doesnt want to read the barcode. What can I do this item is not even 6 months old

I have a new phone 6 months ago. Not been using doorbell . Tried to get it to work today but get message. Original must remove it from their account. I am the original owner! may have used different email? How do I resolve.

You all charge me twice for service

I am requesting a refund for my cancelled subscription. I paid for a yearly subscription and since then I’ve been having issues with my camera. I’m now unable to get past the pairing process, which is weird because I’ve paired it a few times before.

Yes I purchased two cameras and activated them I purchased your yearly plan for two cameras so it was like almost $70 for the whole year and the cameras will not stay charged and they won't give me a refund on them so is there any way that I can get my money back on the subscription that I paid for for the year the $70 and I need it to be sent to a different card instead of the one that I paid for it with because I had to get a new bank card

Keep getting error during registration says I have to delete device and it is not in the device list to delete!

I need to cancel my subscripti.Am.
Moving

My Aiwit is not working with the internet it was working with the trail before I sign up for the yearly service plan

Says offline to old network and busy but will not connect to new network

I cant sign end at all

We were double charged for our subscription

This is also a general complaint. Still no response to my email dated 10th April ...
I NO LONGER OWN THESE CAMERAS DUE TO ISSUES WITH BATTERY CHARGING WHICH SEEMS TO BE A COMMON PROBLEM..NOT ONLY DID YOU IGNORE MY REQUEST FOR A REFUND AFTER SUBSCRIBING DUE TO THE ISSUES..YOU HAVE NOW TAKEN ANOTHER SUBSCRIPTION CHARGE THATI CANNOT CANCEL AS ITS NOT SHOWING IN GOOGLE PLAY ..SO NOT ONLY DO I REQUEST ONCE AGAIN TO REFUND THE ORIGINAL £28.49 THAT WAS TAKEN ON THE 12.3.24 BUT ALSO THE ADDITIINAL CHARGE THA YOU HAVE TAKEN OF £29.48 ORDER GPA-3375-4053-7635-73931 THAT HAS NO WAY OF CANCELLING. I WAIT YOUR REPLY

I lost my emails password cant get to my old phone so I have new phone and I keep try5to connected my new phone to my door. Ell Camara but it wont let me unless I del5that account but I. Cant get into it

I bought a V5 doorbell camera several weeks ago, and I cannot get it to work. It will not connect to my wi-fi, does not detect motion, the doorbell does not ring when the button is pressed, and I do not receive notifications on my phone. I had a similar doorbell camera at my previous residence, and it worked fine. This one doesn't work at all.

Cameras do not work or connect I've tried everything

My camera is offline, how do I fix it?

The original owner has an account and sold me the device I need to connect it to my own app

You have just taken a subscription charge of 29.49 order number GPA-3375-4053-7635-73931 ..after I have been trying to get a refund and cancellation on a subscription on the 12.3.24 for £28.49 oder number 3331-3069-4420-92542 from 12th March. I have repeatedly asked to have this refunded within an hour of subscribing as the cameras were faulty..my previous cameras stopped charging. I requested this through the app and have been ignored and given advise that is irrelevant. I do not have any working Awit cameras..I could not cancel via the subscriptions on Google play as it is not showing on there. I will ask again via this method to please refund the subscription from March and the subscription that was taken today. And both refunded. Thank you.

My doorbell won't charge up its like the reciever is broke I don't have it that long

My doorbell doesn't record videos any it's been 2 weeks I've tried everything..I would like a refund for the yearly subscription I just paid for

It won't let me on door camera it's saying no device registration why won't it connect

It won't let me on my device I moved it to Jayne archer now I'm trying to move it back to me and it won't let me keep saying remove Jayne and I have done

To whom it may concern, I’m trying to subscribe for camera. It doesn’t give me the option to subscribe. I initially got the app on android phone. I now have a iPhone. But still no option of subscription. I’ve uninstalled & reinstalled the app. The app is also updated yesterday. Do you have any suggestions? You can call me on 07506 718661. Yours sincerely Tracy Beales

t affliated with this app in anyway whatsoever.
Avatar
Tech Support
John Nguyen
I purchased a camera and have had it over 1 year now. The reason I purchased it was because my ex husband has threatened me and my kids life. The aiwit camera will easy record a bug making a Web and record for 2 mins during the night but it will only record for 20 seconds for human motion. Today my ex husband came and was bashing on my door and yelling threatening me and then ripped the camera off the wall and threw it. This was not detected and is a strong concern as that exact situation is why I brought this camera to protect myself. I am disappointed. The camera is broken and that's not the issue but the camera wouldn't pick it up is my concern.

have a good afternoon. I am writing to you to cancel a membership to my camera since I have two subscriptions at the same time and I was charged twice for my monthly membership payment. The last four number of mi credit car are 0552. Thanks so much

I was charged $30 for a subscription I didn’t even sign up for and was just charged for it I need a refund

I would like to request a refund please I don’t use my doorbell anymore and the 28.99 has now left me out of pocket

I need a refund. I canceled my subscription and it still charged me when I haven’t used the camera for months. I need a refund please

I can't access any videos without subscribing to cloud. I do NOT want to subscribe to cloud. I need this issue fixed asap.

My mom had received two free cameras from the aiwit app and they are broken and she want her money refund back for the subscription because them cameras don't work they are broke

I contacted you guys about canceling my account because my camera stopped working and you told me it was out of warranty. You said to use the app to cancel my account and that it would also cancel my subscrition. I did this a month ago, then yesterday you charged me $29.99 for the yearly service. I want this refunded please.

Just wanting to know how to change my email address on the app

I have recently installed the T8 HD Smart Video Doorbell but once the doorbell is pushed, it will ring thr receiver instantly but it is several minutes later before it will notify my phone. I have recently replaced the batteries with new ones and have it fully charges, but it still has a huge delay to my phone. I have high speed internet and the modem and router are just about 20-25 ft from the door bell.

Thank you in advance.

I need to change my email and mobile number as my previous ones are now obsolete

I can’t add my device to my new phone it keeps saying I have to delete my previous device I’m the only one who has owned this device

I was promised a $9 pay pal credit or free light bulb camera if a gave a review

App will not open on anroid

I need to change my internet from sky to virgin media and cannot do it as my sky is now offline and I
I'm now on virgin could you please help me change over my old conet no was Zr43gp7GHijZ my new internet is z5cFkZr7frwt please can you help

Can someone please call me 8038070968

How to pair 2 cameras to 1 iPhone device

I have a current subscription on my front camera but it shows no subscription. I was able to access prior days before.

Having trouble with my video door bell I need someone to contact me ASAP 7577905260

Hi bought a door bell camera fee months ago from Amazon the battery life wasn't great when I bought..I was hoping to replace the batteries quite easily unfortunately this has not been easy ..not can I find a charger to fit the size of battery it takes . could you please get in contact as I have only had little use .thanks

Dear sir/madam,

Yesterday i sended an e-mail about cancelation of the subscription but i don't want that anymore. We will use the doorbel camera on the door in the hallway.

With kind regards,
Marijke Jaarsveld

Hi, I am having some issues with the doorbell, the settings are not saving and it takes at least 9hrs for 100% charging

How do I pay my bill?

I need a refund for my $46.99 app purchase! If I knew the camera wouldn't be able to recharge I never would have purchased a subscription to your app! Can someone please contact me asap. My phone is 0430197043 or email ginacumming@redacted

Hi i would like to cancel the contract and subscription because i'm going to move to an other house (appartement) where the doorbel does not Fit. I can logins, i already remove the doorbellen out of the app and when i Apple my password to cancel it does not takes my password and i get an Errol. Can you please remove and cancel my account. With kind regards,
Marijke Jaarsveld

Please take my name Karon De Silva and my phone number off the webpage that you put there. I’ve had over 100 calls from your subscribers in the last week.

I DO NOT WORK FOR YOU STOP THE CALLS COMING TO ME JUST TAKE THE BLOODY POST DOWN.

Hi my subscription payment didn't process correctly on 7th march so I manually completed it however it looks like I manually paid for a 2nd subscription because the first one was then charged the following day. I have cancelled one subscription but I've been charged for 2 that I do not need

I have purchased a Aiwit $30subscription on yesterday 3/10/24 I previously had a Aiwit camera that I took down because it kept having issues. I’m not sure if the subscription went to that camera but I need the new one to be working

Please take my name and comments off your website. Your customers are calling me as if I work for your support team. If I start answering and giving them crap your starring rates will go down. I’ve tried reporting this and nothing has been done. My telephone number is 701-610-6375 take this info down OFF YOUR WEBSITE IMMEDIATELY.

I have had camera for several years and I understand how to set it up as I have done it every time I move. I am getting router not found. It worked like 10 min ago. I pulled it down to charge and it stopped connecting so I deleted it and started over and now I cant set it back up. I scan the QR code and get router not found. Already logged into router and verified password and SSID and my phone is connected and it 2.6GHZ connection. Bluetooth fails and forces barcode scan which works and searches and says router not found. Yes I am setting phone and camera like 5 feet from wireless router. Very frustrated. Please assist and thanks in advance.

I have a doorbell from you guys and battery that he comes with.Is stop working I, but another one end is the same thing.They are charging for how long they're plugged and after unplugged they die

Hi I bought my front door camera of Amazon and now it won't charge. I've just spent $50 on the Aiwit app for the camera for nothing! Please refund me or send me a new camera!

This has to be the worst experience with an app. I have ever encountered. There is never a live tech support you can speak with. I would like to speak with A live agent. There is video footage I need for court. That I have not been able to access. The app. Never stays connected to the wifi connection. It's always a problem with this app.

This has to be the worst experience with an app. I have ever encountered. There is never a live tech support you can speak with. I would like to speak with A live agent. There is video footage I need for court. That I have not been able to access. The app. Never stays connected to the wifi connection. It's always a problem with this app.

I canceled my scription last month and they still charged us this month. Can you please look into it

Hi. Why is my doorbell camera only taking videos in black and white only? And what do I do to change this to color

App won't open, I have uninstalled and reinstalled 3 times, turned phone off and on, disabled VPN, and allowed all permissions. I am next to my router. Please help!

I purchased your Aiwit video doorbell T8 from Amazon last month, at first it worked fine and now it does not ring my phone when some one is ringing my doorbell, so I am missing when guests come! I thought the problem was it needed a subscription (even tho it worked before and nothing changed and it won’t do it any more) also, ALL notifications are ON. After much troubleshooting I am returning this item to Amazon! And I want my $28.99 back! Plus was I charged when I wasn’t supposed to be, because it said I would get a 30 day trial! Instead it charged me right away! I have cancelled my subscription in less than 24 hrs and want my money returned to my account!

why do you keep trying to keep taking money from my account because so far you have withdrawn money 4 times, I only have 3 camera

I can’t register trying to register so I can setup the camera

I have paid and subscribed one of my cameras but it still shows as unsubscribe and now asking to subscribe and pay again?