contact Aiwit

Contact Aiwit

Published by WIT Electronics Limited
Updated: Apr 6, 2022



Report an issue with Aiwit.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Aiwit?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WIT Electronics Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Aiwit Features and Description

- Easy to set up your devices in the Aiwit App. - Get instant messages when visitors press the doorbell or trigger the PIR motion sensors. - Monitor your home in high definition video, and see hear and speak to visitors from anywhere.

contact Aiwit image 2   contact Aiwit image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't open app to sign up or long in it just brings up the Privacy information

    — by Shadow John 6 days ago


  • Hi. I recently purchased a Vanbar T8 Video Doorbell. At first it worked just fine. Then it quit. The chime works, but no video. I noticed rust on one the connections for the battery. It will not connect to my phone. I have tried everything.

    — by Terry Multon 6 days ago


  • Need help setting my camera up with my new wifi!!!!!

    — by Rhonda Copeland 6 days ago


  • My camera isnt working need to update my new wifi

    — by Rhonda Copeland 1 week ago


  • I am having trouble with setting up my camera. Can you please send me a contact number.

    — by Sean Lumpkin 1 week ago


  • I am lock out of my video doorbell. I think the email address is [email protected] but that email address will not let anything in. So I need to change it to [email protected]

    — by Virginia E Lyons 1 week ago


  • Is there a phone number for Aiwit

    — by Donna Turner 1 week ago


  • I have been trying to get my doorbell back online It is difficult to get a phone
    number. I would like someone to contact me asap please my phone number 3362646859 thank you inadvance

    — by Donna Turner 1 week ago


  • I have been trying to get my doorbell back online It is difficult to get a phone
    number. I would like someone to contact me asap please my phone number 3362646859 thank you inadvance

    — by Donna Turner 1 week ago


  • Can you please tell me how to adjust the volume on the doorbell speaker?

    — by Bruce Gale 1 week ago


  • Hello,
    I have had an Aiwit doorbell for close to a year now. The doorbell has now froze and I can't do anything. I tried to reinstall but the red light does not blink when I hold the button down. Please help, thanks.

    — by mburnz 1 week ago


  • How do I adjust the indoor ringer to ring for longer than one time?
    When someone walks up to my doorbell and I get the notification banner on my phone and I am not able to get to my phone to tap on the banner, how do I get the banner back to press or to talk to the person at the door?

    — by Bruce Gale 1 week ago


  • I am trying to register my doorbell, but although it says the WiFi is connected it keeps saying the device is not registered. Please can you help.

    — by Faith Harris 1 week ago


  • I have been using this app for just under 1 month now when I open it it says no connection and won't let me do anything. I have uninstall it twice and is doing the same thing. The doorbell is working fine

    — by Catrina Smith 1 week ago


  • Doorbell won't connect to WiFi on inital setup.

    — by Tpp 1 week ago


  • Cannot change password

    — by Deanna McHugh 1 week ago


  • I pay for 1year subscription and it not recording videos nothing can you contact on 07725 749332 before I cancel the subscription thank you

    — by Catarina 1 week ago


  • My new aiwit video doorbell will not charge. Can you send either a replacement or refund as I'm most unhappy.

    — by Marie Buchan 1 week ago


  • My doorbell v7 is only recording for 3 seconds, how can I fix this?

    — by Yanci Galan 1 week ago


  • I need help with my doorbell setup

    — by David Leo Valcourt 1 week ago


  • I have doorbell camera I need to have my videos sent to me from May 8

    — by Anthony Guerrero 1 week ago


  • I'm trying to connect my doorbell camera to my phone do the circle suppose to be still red.or how can I tell weather doorbell connect

    — by Tunika 1 week ago


  • Hello I had to change to phone and re install the app and I've forgot my password and it's saying I need a code but the codes not getting sent to my email can you help

    — by Caroline Gallacher 1 week ago


  • My doorbell keep saying incorrect password

    — by Brett Johnson 1 week ago


  • My door bell not getting no motion notification

    — by Annie willingham 1 week ago


  • I changed my wifi password so now my doorbell is offline and won't reconnect. I've tried everything.

    — by LaMeisha Boykin 1 week ago


  • My doorbell camera no longer notifies my phone. It doesn’t ring or tell me when there is motion.

    — by Sade 1 week ago


  • Ok third time
    Sent in app. And once on here
    Now thing don't work at all!
    Need replacement

    — by Rodney D Kaylor 1 week ago


  • On my iPhone every time i tap the Aiwit app from my homepage to login it keep blanking out and taking me back to my homepage

    — by arletha johnson 1 week ago


  • I forgot my password

    — by Martha Seale 1 week ago


  • My doorbell is offline, doesn't seem to be charging properly and I can't connect and therefore use it

    — by Mel 1 week ago


  • Hi I have just registered to the app but after several attempts it keeps coming up incorrect password or email even though they are correct details, can you advise me on what to do

    — by Pat 1 week ago


  • Worked just fine for couple of months and then it stopped working. No wifi connection, reset button doesn't work at all. No red light coming on the device. Charged doorbell v5 for over 24 hours and still no sign of life in it.

    — by Corina Skerei 1 week ago


  • Device will not register ! Completes all other prompts but won’t complete the device registration.

    — by Michael Church 2 weeks ago


  • No complaints. Love my Aiwit doorbell. Where can I find the tiny screws that secure the doorbell?

    — by Wanda Bullard 2 weeks ago


  • I am having trouble to sign on my cell. Thank you.

    — by Rose Wakely 2 weeks ago


  • I got a new internet network and now my doorbell camera is not working

    — by Jacqueline Pace 2 weeks ago


  • With my Aiwit camera door bell why does it not pick up people walking up my driveway before they reach my door but will pick up people walking past my drive and once reached my door?

    — by Clair Swaine 2 weeks ago


  • after a few weeks of working my doorbell has stopped working and I can no longer use the app. A response would be appreciated. Also, every time i try to log in on my phone it says invalid email address even to reset it is an issue!

    — by Funmi 2 weeks ago


  • Hi my Internet has changed to 5g do you sell doorbell camera that work on 5g.

    — by Andrew jarnell 2 weeks ago


  • My Aiwit app won’t work

    — by Perla Olivares 2 weeks ago


  • My doorbell will not reconnect and does not recognize my email when I try to reset!

    — by Funmi 2 weeks ago


  • Doorbell ringer says offline all the time

    — by Richard 2 weeks ago


  • I just signed up and there's already a doorbell connected. It does not look like a demo - it shows a live feed. Please say it's a demo? Very confused.

    — by Louise McCormack 2 weeks ago


  • Can't get it to reset

    — by Benny Hewitt 2 weeks ago


  • I am not getting instant messaging or alerts when PIM is activated. Why?

    — by William Rigg 2 weeks ago


  • What is the appropriate electric current to charge the smart doorbell ?

    — by ESSAM ABOUSALEM 2 weeks ago


  • Hello, I'm have a issue with signing up for a account as I have just received my video door bell, I have downloaded the app trying to sign up and it will not accept my password, what can I do

    — by Lee croome 2 weeks ago


  • What is the appropriate electric current to charge the smart doorbell ?

    — by ESSAM ABOUSALEM 2 weeks ago


  • The screw in the bottom of the door bell will not in screw so unable to get it off to charge it

    — by Carmel Williams 2 weeks ago


  • When I am not home and no longer on my wifi, I am unable to access the live view for my camera. When someone rings the doorbell and I'm not home, I cannot see who it is or speak to them- it just loads and loads and loads then times out.

    — by Angela Ronquillo 2 weeks ago


  • I cannot get access to my doorbell. I tried to change password but it keeps saying its wrong yet I used it to log in here. Its getting annoying now

    — by [email protected] 2 weeks ago


  • Is there a way to recover or view deleted videos on a specific day

    — by Chris Gutierrez 2 weeks ago


  • Hi, we use your app for our video doorbell but we can’t stay logged in continuously so we miss if some one rings the bell we get movement records
    Can you please advise

    — by Nila Sorathia 2 weeks ago


  • Why am I getting a motion picture is someone else's house and not my front door of my apartment

    — by Missyleigh74 2 weeks ago


  • I bought video doorbell from Amazon Canada. The chime included is for European electric plugs. I live in Canada. I need the chime for plugging into Canadian electrical plugs. I am not happy.

    — by Karen Meeson 2 weeks ago


  • Wont let me log in or create an account as the other account was in my late husbands name and now dont have access

    — by Elaine Booker 2 weeks ago


  • I need change the password for my wifi, so the device will work

    — by Cynthia Edwards 2 weeks ago


  • my camera stopped working. Every time the batteries are put in, something sounds and it does not stop sounding. I need help

    — by Kelly Garcia 2 weeks ago


  • my camera stopped working. Every time the batteries are put in, something sounds and it does not stop sounding. I need help

    — by Kelly Garcia 2 weeks ago


  • I get an alert when motion is triggered and I can get live stream when I am connected to the same Wifi / but I cannot get live stream when I am away from the house over 3G 4G or 5G?

    — by Majella keenan 2 weeks ago


  • Having issue with connecting to wifi to doorbell

    — by Roy W mcdonald 2 weeks ago


  • Hello,I am unable to reconnect unit after having to replace isp provided router,was working fine previously. Reset button seems to do nothing,no longer getting voice commands. Researched far i can go

    — by Michael Saville 2 weeks ago


  • I am having an issue connecting to wifi with my doorbell

    — by Roy W mcdonald 2 weeks ago


  • Hello,I am unable to reconnect unit after having to replace isp provided router,was working fine previously. Reset button seems to do nothing,no longer getting voice commands. Researched far i can go

    — by Michael Saville 2 weeks ago


  • Having trouble logging in my account.

    — by Henry Mccaskey 2 weeks ago


  • My battery charger is not working I need a new charger

    — by Davin Porter 3 weeks ago


  • Help. I have the v7 doorbell camera. It seems to work great.
    But then some times, someone will walk right in front of it, and it does nothing.
    Is there an issue with mine, or does this happen to all?
    I hate to return, it will be 30 days next week. So should I return and replace?
    Will new one catch everyone that walks in front of it?
    Thank you have a great day ☺️

    — by Rodney D Kaylor 3 weeks ago


  • Registering device failed

    — by Shakelia 3 weeks ago


  • Hi Team,
    I have purchased Vedio Door Bell D7 model and I followed the instructions to setup device in Aiwit app. But after scanning the bar code by the Device and not able to connect to wifi even I have given given proper username/ password for 2.4Ghz and it always says Wifi not found.
    Please suggest or call back to my mobile 07780397255

    — by Krishna Mohan 3 weeks ago


  • is there some way to get notifications on my iphone wherein I would be able hear same. currently it only shows on my phone screen that there is motion,

    — by wayne sonoda 3 weeks ago


  • Doorbell will not scan QR code on set up

    — by Samantha Bartley 3 weeks ago


  • It works fine, but when I open it it goes back to New device and I habe to install it and reinstall it. It happen every time I open it.

    — by James Caldwell 3 weeks ago


  • I can not login into my app account. Will you please send me a reset password

    — by Roberta Winford 3 weeks ago


  • I have not been able to pair my phone with the Aiwit app. I keeping trying and the video camera keeps saying "in pairing mode. I have a Coship Video Doorbell V7.
    Can you help me?

    — by Janice Mayfield 3 weeks ago


  • after about 6 weeks of working my doorbell has stopped working and it seems to be dead. Any suggestions would be appreciated. Also when i try to log in on my phone it says invalid email address.

    — by Peter hayes 3 weeks ago


  • Doorbell has been working successfully but no longer. I am now unable to connect to the WiFi using the scan. The batteries are fully charged. Help

    — by Christine Breach 3 weeks ago


  • Can video from a year ago be looked up?

    — by David Schialdone 3 weeks ago


  • I can’t get my password to work

    — by Delene 3 weeks ago


  • Registration failed, I had to reset everything

    — by Lewis Knight 3 weeks ago


  • Keep getting a notification of Motion detection is abnormal and automatically closed

    — by Craig Pearson 3 weeks ago


  • Hi i have a V7 video doorbell. It will not work unless im using the app. If im not using the app it wont work, please help

    — by Tracey 3 weeks ago


  • My aiwit doorbell keeps ringing itself randomly. Tonight it has rung 4 times throughout the night. It only gives two chimes instead of the 3 it gives when someone presses the doorbell. This started a few weeks ago, stopped and has started again. Can you please advise what the issue is. Many thanks

    — by Dawn Ball 3 weeks ago


  • My door bell cant even connect to my wifi. Keep saying wifi connection fail

    — by Joey 3 weeks ago


  • My v5 doorbell is stuck in pairing mode and I cannot set it up.

    — by Vee Bolden 4 weeks ago


  • I'm having trouble logging in my account. Please give me a call at 251-623-5399 if possible

    — by Henry Mccaskey 4 weeks ago


  • I have the Aiwit V4 video doorbell. It will not connect to my router. It had been connected for a few months and then just disconnected and will not reconnect. I have tried resetting my router, replacing the batteries in the doorbell, and redownloading the app. I have tried these things individually and together. The setup process gets as far as reading the QR code but fails to find the router.

    — by Blythe Richards 4 weeks ago


  • Iv had my doorbell camera for over a week. Will not pair. I've been reaching out for help, w no luck

    — by Laura Ramos 4 weeks ago


  • I have had this email address for 15 years used daily. Every time I try to sign up with audit it says email and confirm email do not match. YES THEY DO I am unable to use this appliance and I need your help

    — by June Self 4 weeks ago


  • Please contact me

    — by Laura Ramos 4 weeks ago


  • I've been trying to pair my Video Doorbell V5 for three days w no luck. I've tried everything the instructions/app suggest. Please contact me.

    — by Laura Ramos 4 weeks ago


  • Need the charger don’t know what to get

    — by Alberto garcia 4 weeks ago


  • My ring doorbell won’t connect to my Wi-Fi it keeps saying error I have checked my Wi-Fi it’s perfect I have only had my ring doorbell a couple months & it has stopped working

    — by Paula Anderson 4 weeks ago


  • Deleted device. Tried to register. It says registration failed. Need to add device.

    — by LaChandra Dukes 1 month ago


  • Hi
    Today our Vanguard V8 doorbell (which had been working ok) suddenly went into repeated pairing mode. When the batteries are taken out or the reset button pressed the doorbell goes straight into pairing mode. When I try to set it up to scan the QR code, it starts to say QR code scan and then gets cut off and goes back to pairing message.
    I have turned the router off but this didn't solve the issue.
    Is there anything else I can do?

    — by Kathy Dean 1 month ago


  • My doorbell is having trouble scanning QR code off my android phone

    — by Margie 1 month ago


  • Battery to video doorbell v5 won't charge at all brand new

    — by Lynn 1 month ago


  • Can't connect

    — by Gwyneth Hollister 1 month ago


  • Need help installing

    — by Gwyneth Hollister 1 month ago


  • Hi,we recently connected video doorbell V5.I just need to know how to connect the doorbell to Alexa Amazon Echo please
    I would appreciate if you can ring me on my mobile as I have few more questions
    Mobile no +447397954839

    — by Nila Sorathia 1 month ago







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