Contact Aiwit Customer Service

I was charged twice and I already renewed my subscription. I was just charged on 9/6/24 for 29.99 and on 8/13/24. I would like a refund.

Forgot password for my Aiwit account I can't set up a new one without knowing my old one so can't access my recordings or set up subscription for the cloud can U help your end thanks.

I paid 29.99 for a years service. Now a month later you’re telling me I have to pay again to see my videos.

I am having real problems trying to set up the app on my model 15 IPhone and I really think that the instructions on how to setup the Smart WI FI Doorbell Camera are very difficult to understand and the two produsts are not responding to each other through wifi ... I am about to just send the product back through Amazon because I need help and I do not feel like you are helping me at all with all my issues with the device ... It was very hard to figure out how to contact support for my problems ... please help me and I will keep your product ... My name is Jim ...

Order number: GPA.3350-8229-8584-41620 . I didn't know that I had an auto payment set and I paid for a renewal. I couldn't see any videos until I subscribed

Hello there i have purchased this outdoor camera and it says that i can get a free trail on the storage but not geting that option but only to pay the full 35.99 now for the year can i have some help with this please

I cannot turn off the spotlight on my wireless camera and it’s way too bright

I am very disappoint in Aiwit poor performance. Yesterday 8/26/2024 the camera stop recording at 11.38 am and did not stat to recording until 5.00 pm. During that time a package was stolen from me and I do not have any footage of the crim. So you tell me why should I invest into this product when it does not work. I got the security camera for the purpose of keeping an eye on my door and it FAIL. So please tell me why I should continue this service that is not services me.

Hola tengo dos subcripciones nose porque

Please let me know how to add another camera to my existing account.

My password will not work and i have got the code from awit 3 times to change password and put in new passwords and it still will not work Help.

would like to be able to see Doorbell camera on my PC

I have subscription for 1 year...but now I am not using Aiwit doorbell more...so can you refund my money back....?

I had a paid subscription for nearly 3 years now I’ve had no issues with my device but one week ago it’s saying I have notifications but when I go to it it’s saying no videos. Just above the notification there is a pop up saying I need to purchase cloud storage which I already have and it’s asking for far too much money, why is this when I already have a paid subscription

U charged me twice

I canceled subscription but I have been charged. I need a refund please. I think I was actually charged two times. Please give my refund back to my discover card. Thank you

Hi
I want to cancel my subscription please
Alan Gray, Pennsway, Back Street, Winsham, Somerset, TA20 4ED, UK

The app just buffers and I can't see anything. I am getting notifications from the camera. I can't get the app to load. The door bell is sounding at 3am with a test. I have uninstall the app and reinstall. Logged out and back in. Not sure but the problem started around the time I got a update on the phone. Please help live in a apartment can't hear when someone at door.

Unable to see videos because of network connectivity issue. But nothing has changed and network is strong and fine. Need to review videos as we pay a subscription for this app to work.

How do I review videos past thirty days?

I have four cameras and one keeps going offline as soon as I get to work, i need help, here is the serial number for it 1650000241111280

Hi, I want a full refund my card was charged $66.28 today

How can we get our money back from a subscription we didn’t use and can’t use. Our internet upgraded to fiber optic 5 g and your product is not 5g compatible.

I have purchased a video doorbell but having problems connecting it

I have canceled m subscription I hope I won’t be charged anymore money I bought it August 10 2024 and from what I read there going to keep charging me and I canceled? I can’t even get 19.99 I gave them for a service that I can’t use this these security bulbs are not working

I had to reinstall Aiwit app for my iPhone and now I can’t get in the app

I was given passcodes but I couldn’t use the passcode to retrieve my new password

Keep getting error messages

Please help

My doorbell stop working I tried to reset it now I can’t log back in

I can not access my account. Says invalid but was working fine this morning. Internet is working. Not sure what is going on.

My Aiwit app is not working and it is saying it doesn’t recognize my email? My network is stable?

Issues logging into app. Also resetting password

I am locked out of the app and unable to access my camera I’ve attempted multiple devices can’t log on or reset password.

I'm getting a 502 bad gateway error what's going on why my camera not picking up

I can't get my doorbell camera back on. Keeps telling me network failure. also 502 gateway. Nothing recorded today. Battery is charged It worked fine this morning. I reset my password and tried all 3 of my wifi networks and nothing seems to work. Uninstalled app and reinstalled. Took batteries out of camera and reinstalled. Help.

I am unable to sign up and start an account on the app

Server issues are preventing us from doing anything with the unit. We can't log off from one phone, we can't log on with the other, it won't let us change wifi settings, we've done a hard reset of both the unit and our router. Please help!!

Says I have no cloud storage but both cameras have an active running subscription. Apologies constantly buffering and saying bad gateway

I cant renew my subscription it tells me bad gateway on the app

I’m getting bad gateway 502 on my doorbell camera

Good evening,
I’ve purchased a home video camera from your company that I’m unable to set up. Can I please get some assist regarding this matter?! It would be greatly appreciated. I cannot afford to waste any money and would like to get full use of the product I purchased.

Need confirmation code to reset my password

I’m having problems with my account. It’s not letting me log in at all. It’s not recognizing my email. I have 2 smart WiFi doorbell cameras. I’m a single mother I need my cameras. That’s my safety for my child and I. That camera protects my son and I. I don’t know what’s wrong with be app. But it was just working just fine yesterday with no problem not today I can’t log in to view nothing.
Email: jerardjohnson2020@redacted
That’s the email to my account
Number: 4049939802

I still show no network and connected to phone via wifi was showing picture still but now nothing and can’t do anything with it. Reset app, reinstalled app and now nothing.

The app want let me log in keep saying error

Hi my aiwit device is not working it says connection failed please logging again and in the main page it let's me go in for about 3 seconds it's says bad proxy

I am trying to contact tech support because my camara is not working after an update. It keeps saying network error. I deleted the app and reinstalled it and is not working. I need to get access to my camara. I paid for a subscription.

I have problems login into my account as of today. It keeps saying incorrect username password. I can’t see anything on my camera

I am having difficulty with my credentials to log in. I am using the same e mail address and password as I have used previously but the system does not recognize my e nail address. Can you check my credentials on your side to ensure that the e mail shown above is the one that is associated with this account

I apparently forgot my password. When I go to the recovery page and put in my email address, the system says that my email does not exist or there is a network error. So now I can't access my videos.

It keep saying not registered It's not registering my devices

I can not look at notifications. Every time I try to view them it says there is not a network connection but there absolutely is. I’ve tried resetting the device already

Hi I’ve renewed my subscription from the free trial paid £30 and now the app isn’t working it’s not letting me view footage. I feel I’ve been ripped off

I’ve been very happy with my doorbell for several months now. Today I got a notification that someone was at my door and when I clicked on it to open it, the device gave me an error message stating that my phone was unstable. This went on for several hours, and in that time I, restarted my phone, that did not work, I deleted and re-downloaded the app for the device, and now I can’t even log into my account prior to that I disconnected the device and restarted it multiple times, my Internet is working just fine so that is not the issue issue. I need you to tell me how to rectify the situation or send me an item. , restarted my phone, that did not work, I deleted and re-downloaded the app for the device, and now I can’t even log into my account prior to that I disconnected the device and restarted it multiple times, my Internet is working just fine so that is not the issue issue. I need you to tell me how to rectify the situation or send me a item.

Thank you,
Jamie Moon

I am paying for this and it is not working very disappointed. Please assist with this issue ASAP

My Acount is not working when I try to log in it give me an error like I never had an account before. My email Acount not working even when I try to reset my password. What’s going on?

My device is not working properly. It’s not connecting and won’t allow me to view my videos. I keep getting error messages about connectivity and json error. My internet is on and working fine!

I’m trying to log into my account with the right password and email but it’s saying wrong password or email and when I try to push forget password it says that there is no account with my email witch I know for a fact I do bc i logged in with the right info multiple times

I need help creating a account with Aiwit.I had a link yesterday trough my gmail but don't have it now. Also I had issues with my WiFi yesterday but not today. Help me please.

I don’t know what to do. My email isn’t working to login. It’s saying I don’t exist even though I’ve had the account for months. My camera is not working. Somethings up with this app. my email is damikkster20@redacted so if somebody can help me get my camera working, that would be great my account does exist and I also tried to make a new one which won’t even let me do that. There’s something wrong with the app.

Las cámaras se me desconectan compre la suscripción por un año pero las cámaras se están apagando solas no se que hacer exijo qué me ayuden .tampoco la aplicación me permite conectarme con un representante para mi situación

How do I change record time for longer on my camera's

It’s not sending my code for reset password

Hi I broke off with my gf but the email and login is her name and address can we do something on this but is using in my house

i paid to subscribe to the cloud storage.i had to get a replaced camaro.why do i have to it again.can you fix it

Subscription for cloud storage taken out of bank account without authorization. Request refund.

I need someone to call me @ 13214384752 i am not to happy as soon as possible

I need a refund for my subscription. I canceled 1 hour after submitting payment.

I wish a full refund,as I am not happy with this doorbell,I have. Used it for 2 days ,and do not like it,£69.99 was taken from my bank,and I request a full refund putting back into my bank through 30 day refund,thank you

I wish a full refund,as I am not happy with this doorbell,I have. Used it for 2 days ,and do not like it,£69.99 was taken from my bank,and I request a full refund ,thank you

I ended up paying twice for my subscription as one has ended and the other one is 17th September so you owe me a years subscription and I photocopied the proof on my subscription page . All I did was replace the faulty not working doorbell for another and I’ve tried chat but no response

Please explain why I have been charged 2 renewal fees?
16 July 2024 £35.99
19 July 2024 £34.99

Regards
Guy Ponsford

Greeting,
I have a problem with the application because it does not allow me to change some parameters, claiming that I am not the owner of the camera!!!!
Please help, Neno

I have bought a new doorbell and it won’t connect to the internet. I’ve followed all instructions, reset the doorbell. All information is correct and it says it can’t find router?

I have ensured that it’s a 2.4Ghz WiFi too. The doorbell is stuck in pairing mode. How do I connect the device??

I have being chatting in app, but for some reason they stopped responding please advise

I have being chatting in app, but for some reason they stopped responding please advise

I was in a chat in app but you stop responding please advise

I have deleted the account sometime ago
but noted that there was a deduction of $44.98 being collected.

Please advise how can I request for a refund and cancellation of the subscription?

I no longer use your doorbell I have cancelled my subscription 01/07/24 however it is showing £29.99 pending and I am required to ask you to cancel this payment I would be grateful if you could kindly help in this matter and refund my payment

Hi, I signed up for 30 day free trial and I still can’t see my recordings?
Please help or should I just can cancel?

Thanks

Hi I'm being charged monthly to my cell phone carrier and it's supposed to be fir 180 days. NOT EVERY MONTH. Been charged for 4 months 18.99 now

Hi i purchase a door bell model p8
I want to pair with my cell phone. While pairing. The massage shows that. To add this device the original owner must first remove it from their account. So plz rest my device. Or guide me to attached the device with my account. Thanks

my aiwit cameraisnot registeredfailed

Hi, my name is kirk. I would like to unbind my old email address kirksweeting1976@redacted off of my aiwit door bell and registered my new email address Kirksweeting95@redacted. my old phone got damaged 1 year ago. Thank you

I have two cameras with your subscription that renews annually for $29.99 a year I was charged twice for one of the cameras I would like a refund since I was charged twice. Thanks Abby 239-645-6808

I did not receive my gift for doing a product review

Me cobraron directamente a mi cuenta el servicio, la cámara no funciona, como puedo reclamar el dinero. Gracias

I just bought a doorbell camera brand new in box sealed and when setting up it says it’s linked to another account which is impossible since it’s brand new

My doorbell kept on ringing without stopping. I took of the batteries and unistalled app. I reinstalled app but know it doesnt want to read the barcode. What can I do this item is not even 6 months old

I have a new phone 6 months ago. Not been using doorbell . Tried to get it to work today but get message. Original must remove it from their account. I am the original owner! may have used different email? How do I resolve.

You all charge me twice for service

I am requesting a refund for my cancelled subscription. I paid for a yearly subscription and since then I’ve been having issues with my camera. I’m now unable to get past the pairing process, which is weird because I’ve paired it a few times before.

Yes I purchased two cameras and activated them I purchased your yearly plan for two cameras so it was like almost $70 for the whole year and the cameras will not stay charged and they won't give me a refund on them so is there any way that I can get my money back on the subscription that I paid for for the year the $70 and I need it to be sent to a different card instead of the one that I paid for it with because I had to get a new bank card

Keep getting error during registration says I have to delete device and it is not in the device list to delete!

I need to cancel my subscripti.Am.
Moving

My Aiwit is not working with the internet it was working with the trail before I sign up for the yearly service plan

Says offline to old network and busy but will not connect to new network

I cant sign end at all

We were double charged for our subscription

This is also a general complaint. Still no response to my email dated 10th April ...
I NO LONGER OWN THESE CAMERAS DUE TO ISSUES WITH BATTERY CHARGING WHICH SEEMS TO BE A COMMON PROBLEM..NOT ONLY DID YOU IGNORE MY REQUEST FOR A REFUND AFTER SUBSCRIBING DUE TO THE ISSUES..YOU HAVE NOW TAKEN ANOTHER SUBSCRIPTION CHARGE THATI CANNOT CANCEL AS ITS NOT SHOWING IN GOOGLE PLAY ..SO NOT ONLY DO I REQUEST ONCE AGAIN TO REFUND THE ORIGINAL £28.49 THAT WAS TAKEN ON THE 12.3.24 BUT ALSO THE ADDITIINAL CHARGE THA YOU HAVE TAKEN OF £29.48 ORDER GPA-3375-4053-7635-73931 THAT HAS NO WAY OF CANCELLING. I WAIT YOUR REPLY

I lost my emails password cant get to my old phone so I have new phone and I keep try5to connected my new phone to my door. Ell Camara but it wont let me unless I del5that account but I. Cant get into it

I bought a V5 doorbell camera several weeks ago, and I cannot get it to work. It will not connect to my wi-fi, does not detect motion, the doorbell does not ring when the button is pressed, and I do not receive notifications on my phone. I had a similar doorbell camera at my previous residence, and it worked fine. This one doesn't work at all.