contact Aiwit

Contact Aiwit

App by WIT Electronics Limited




Report an issue with Aiwit.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Aiwit?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WIT Electronics Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Aiwit Features and Description

{- Easy to set up your devices in the LiveHome App. - Get instant messages when visitors press the doorbell or trigger the PIR motion sensors. - Monitor your home in high definition video, and see hear and speak to visitors from anywhere.

contact Aiwit image 2   contact Aiwit image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Can't connect to app

    — by OK Jackie Unsworth on Oct 18 2021


  • App not connecting door bell not working

    — by OK Jackie Unsworth on Oct 18 2021


  • I lost my iPhone and went back to my Android with a new phone number and new email address. [email protected] is the new address 312 722 3334 but I can't connect my Android to the wifi settings on my phone. I need that qcr emoji to connect. How do I do that?

    — by Roderick Woodson on Oct 13 2021


  • I don't agree with new privacy policy and can no longer log in to my doorbell does this mean I can no longer use my doorbell unless I agree

    — by Emily Burdett on Oct 06 2021


  • My doorbell suddenly stopped connecting to wifi

    — by Crystal on Oct 05 2021


  • Merhaba telefondaki program açılmıyor gizlilik politikası gönderilmiş okuduktan sonra kabul butonu çıkmıyor yardım lütfen

    — by ismail erikçi on Sep 29 2021


  • I keep getting a message to upgrade. When I hit "upgrade" it goes straight to Google Play and my only choices are "Uninstall" or "open." Any ideas??

    — by Jimmy Yates on Sep 28 2021


  • Why is my phone saying not connected

    — by Ivana Jackson on Sep 26 2021


  • I HAVE A PRIVATE POLICY COMES UP ON MY PHONE, NO WAY TO ACCEPT IT. WILL NOT LET ME LOG IN

    — by JEAN WILMOT on Sep 25 2021


  • How do I replace the picture of the house that is already on my app with the picture of my house

    — by Steven on Sep 24 2021


  • I took the doorbell off to recharge and now it won't reset. I get you privacy policy on my cell- but there is no accept button to move to the next stage

    — by CAROL SIMS on Sep 23 2021


  • I have a missing screw, to secure the device

    — by les on Sep 23 2021


  • hi i have sent two complaint to you about my video door bells not working and had no response . can some one contact me o 07910766222 [email protected]

    — by john scragg on Sep 23 2021


  • My doorbell has no volume

    — by Sarah Penny on Sep 23 2021


  • Still waiting on someone to respond to me about the clean error I’m getting

    — by Mary Hunter-Dogans on Sep 22 2021


  • When I try and log into the app it doesn't show up the "agree" button for the private policy or user agreement?

    — by Linda on Sep 22 2021


  • Can not 're set my device

    — by Terry hulson on Sep 22 2021


  • I wanted to know why I was not able to see any videos from 10am-1pm on September 19. 2021

    — by Joann Jackson on Sep 22 2021


  • Hello, I have tried repeatedly at all times of different days to connect my video doorbell to my phone but when it gets to this part it will not connect. Is this because the signal is not strong enough from my router? I have 2 new video doorbells that I am trying to activate. The one is at the front door upstairs from the router and the second is at the back door downstairs with the router being in the attached garage downstairs. Could it also be that I need a signal strength extender to increase the strength?

    — by Charmale Somerville on Sep 22 2021


  • How do I access the live feed

    — by George Jones on Sep 21 2021


  • I’m not able to go in and watch videos from today

    — by Brandi Shields on Sep 21 2021


  • Wasn't able to log in

    — by Ali Awada on Sep 20 2021


  • Why can’t my aiwit device connect keep saying entering pairing mode not showing doorbell in my wifi

    — by Rose Thomas on Sep 20 2021


  • Not able to login

    — by CECELIA REYNOLDS on Sep 20 2021


  • I can't access my camera, it asking me for password even after I input it.

    — by Ernestina Buggs-Baker on Sep 20 2021


  • Aiwit keeps saying entering pairing mode

    — by Rose Thomas on Sep 20 2021


  • Hi, I have problems connecting my doorbell device to the WI-FI. It kept saying password error. Every detail that I keyed in was correct.

    — by Mikhail Kho on Sep 18 2021


  • On the app when I go to look at the videos I get a clean error message & the live video just spins even after doing the update I can’t see live video since the 12th of this month. I’ve even deleted the app and redownloaded it to no avail

    — by Mary Hunter-Dogans on Sep 18 2021


  • On the app when I go to look at the videos I get a clean error message & the live video just spins even after doing the update I can’t see live video since the 12th of this month

    — by Mary Hunter-Dogans on Sep 18 2021


  • My Aiwit doorbell has stopped working and the button is now flashing blue and purple and I can not reconnect event when I reset the door bell can you please help

    — by Alan Jones on Sep 17 2021


  • have door bell on lowest setting, but activates 35 feet away.

    — by Harry Truesdell on Sep 16 2021


  • app will not send me an email to my email address

    — by kenneth baker on Sep 16 2021


  • Need to register, so I can set up a doorbell

    — by Ken Smith on Sep 15 2021


  • Can't connect QR Code to my phone

    — by Reba Taylor on Sep 15 2021


  • Is there a way to retrive video that was deleted from my doorbell? I purchsed that cloud thing and cant figure out how to use it. There was a specific day Friday September 10th 2021 between 11 am and 1130 am i need all video from. Can you please help me?

    — by Nikki Schwartz on Sep 15 2021


  • Trying to change wifi and system says busy, try later. I am done trying.

    — by Patricia on Sep 15 2021


  • I am not able to log into my account and I wonder what is the problem. My main email is address is [email protected] but still use other email.

    — by YVETTE m LESTER on Sep 14 2021


  • Lots of static on viewing notifications and on video playback

    — by Lula Jones on Sep 14 2021


  • I need to retrieve footage

    — by Ebone on Sep 14 2021


  • my doorbell camera won't cut on without being plugged in

    — by claudette manley on Sep 13 2021


  • How do I get my doorbell back online it has good internet but I cannot get it back online

    — by John Schneider on Sep 13 2021


  • Won’t let me reset my password carn’t remember the old one need to reset my password

    — by Kerry turner on Sep 13 2021


  • hi i sent a message about my video door bells last week as they are not working and i have had no response . can some one please help me .

    — by john scragg on Sep 13 2021


  • I had to reinstall the Aiwit Doorbell app and I cannot see how to click [Agree] to accept the Private Policy and user agreement.

    — by Kim Henderson on Sep 10 2021


  • code won't scan no matter what i do

    — by sam on Sep 10 2021


  • I have the Ssying V7 video doorbell. I paired my phone with the doorbell. I cannot use the doorbell because your app continuously shows the messages firmware updating and uncompressing. Please advise how to fix this

    — by Michael Kolb on Sep 08 2021


  • Ik kan niet meer inloggen bij onze deurbel. Nu updating is alles eruit gegaan en weet m’n wachtwoord niet meer. En kom via de app niet verder

    — by Margot on Sep 08 2021


  • Myself and shared user have to login each time to access the doorbell

    — by Nigel Dee on Sep 08 2021


  • I did not change ownership

    — by Deloris Aaron on Sep 08 2021


  • I did not change ownership please assign ownership back to [email protected]

    — by Deloris Aaron on Sep 08 2021


  • I using aiwit appointment iPhone and monitoring a home security camera with motion sensing enabled.

    Aiwit app does not appear in the iOS notification list.
    How may I setup a badge, sound, or message notification on motion detection to my phone?
    All I see is a red dot inside the app on a motion detection event.

    — by Joe Fasano on Sep 08 2021


  • The Aiwit app is not showing up in my iPhone settings. This problem is occurring on multiple Apple devices. The app is downloaded and signed in but can not see in notification settings to turn them on

    — by heather dickson on Sep 08 2021


  • All of a sudden I need a password to login I tried to reset the password but it says I need a code please help. - [email protected]

    — by NATALIE on Sep 07 2021


  • Need help setting up doorbell. Confirmation code not working work to reset my password as something typed in wrong.

    — by Gary Snyder on Sep 07 2021


  • I can't get the QR code to pair with my phone

    — by Karen Bononi on Sep 07 2021


  • I can't get the QR code to pair with my phone

    — by Karen Bononi on Sep 07 2021


  • hi i have 3 of your alwit vidio door bells less than one year old and one conect and register to the internet . but then fails to work the red light on the front keeps flashing till thebatteries run out . on the app the circle just keeps going round . ive been trying for two weeks .and the other gets as far as saing its connected to the internet . but then wont register . ive rebooted both of them and have fully charged new batteries . can you help please.

    — by john scragg on Sep 07 2021


  • I have a complaint I have tried to set up my nanas doorbell I have been trying to get it to work for 2 days I had everything running but it won’t come up with the live feed when the button is pushed and it’s keeps saying uncompressed and saying the device is busy

    — by Brooke lee on Sep 07 2021


  • I’m having an issue with my item and it’s not working at all

    — by Julian hall on Sep 06 2021


  • The aiwit by video doorbell will not send me a verification code to my email and won't let me sign up how do I fix this problem.

    — by daniel wicker on Sep 06 2021


  • I need a in door camera how much is the price for one

    — by Anderson Daniel on Sep 04 2021


  • Need a chime for the video door bell

    — by Anderson Daniel on Sep 04 2021


  • I need some batteries for the video door bell v5

    — by Anderson Daniel on Sep 04 2021


  • My device will not pair no matter what I try

    — by Crystal Ennis on Sep 04 2021


  • My Rechargeable battery is died could not charge and the Video doorbell not working.

    — by Roger Lee on Sep 03 2021


  • Door bell does not work when unplugged from the battery charger

    — by William daw on Sep 03 2021


  • Hello please I added a new device to my doorbell camera because my old phone got locked and i brought a new phone and I can’t see the videos from before everything is been connected I paid to see the videos before but is asking me for a reedem code which I can’t find please call me or email ASAP I need to get Access to the videos on the new device thank you.

    — by Etianna planellas on Sep 02 2021


  • Still not able to connect family members

    — by Tynan Harris on Sep 02 2021


  • Hi when my doorbell ring I cannot answer it says device is switching modes how can I activate to answer from my phone please

    — by Moulana on Sep 02 2021


  • My video doorbell won't connect

    — by Roberta Thomas on Sep 02 2021


  • When I tap on to the microphone to listen all I hear is static noise & nothing else. I've done the reset all ready. What do I need to do to resolve my noise problem?

    — by Ronny Doughty on Sep 02 2021


  • Ridiculous no live tech support and this product is nonsense it will not connect to my wifi my wifi wich is altice top download top upload best in new York i would appreciate if i get a call back to help me iron out these issues stat!!!!!!! 6313106393

    — by Joseph Vera on Sep 01 2021


  • Registration times out. Unable to connect camera

    — by Pat Pepin on Aug 31 2021


  • Help to open account

    — by William daw on Aug 31 2021


  • Hello, I have 2 Aiwit doorbells and 1 chime. One doorbell works correctly, which triggers the chime. The second doorbell does not trigger the chime although it sends a message to my iPhone. Can you please help resolve this issue?
    Thank you,
    Richard

    — by Richard Setka on Aug 30 2021


  • Can you ask at de elementen howe mane volts and amp the doorbellen uses. So i can connect it with 220vac? Waiting for replay. With kind regards l.j.

    — by L.j. vleeshouwers on Aug 30 2021


  • Hi, I am trying to connect wifi with door bell but App scan with mobile camera is not connecting through iphone app? can you help connect pls? Thanks

    — by Mahesh on Aug 30 2021


  • Please delete email”[email protected] as well as email listed above. I used wrong WiFi info for doorbell installation and can’t “pair”. I need to delete current data on emails and start over. Thank you!!

    — by Debra Summers on Aug 29 2021


  • Please delete data from my account. Cannot install “doorbell camera” used wrong WiFi information and cannot pair. Will have to start over and change information. Cannot do such unless info is deleted. Thank you!

    — by Debra Summers on Aug 29 2021


  • Why is it that I can only view live doorbell when I'm at home

    — by Jamilah on Aug 29 2021


  • Tried to change password on Aiwit and dont know password. My phone is now locked and I cant get into. I tried all my passwords and I cant get into my . Says I need a password. can u help.

    — by Linda Crump on Aug 29 2021


  • My device connects and the app shows me disconnected

    — by Eduardo Rovira on Aug 28 2021


  • I just recently bought a Vanbar camera from Amazon. I downloaded the pairing app . I can not get the camera. To pair with the app . I have Cox internet. That I use with my phones and tv's.

    — by Johnny Russell Jr. on Aug 27 2021


  • Am I able to have two people have access to the camera? its seems to log one off if the other logs into the same account, are we needing separate logins? please advise.

    — by jesus martinez on Aug 27 2021


  • Doorbell will not connect to Wifi

    — by Brenda Fassbinder on Aug 25 2021


  • trying to register door bell and android phone never recieve confirmation code email, try to pair doorbell and get message password error

    — by Frank W Willcox on Aug 25 2021


  • Delete account

    — by Don on Aug 25 2021


  • Cancel account

    — by Don on Aug 25 2021


  • Hoe kan ik een nieuw account aanmaken.

    — by Frits ten Hake on Aug 24 2021


  • Tried to log in on another phone to set up but kicks kicking me out off the account each time

    — by Conrad Taylor on Aug 23 2021


  • We have an aiwit video doorbell and it keeps saying "Entering pairing mode" and we cannot get it to stop saying this. All of our phones are logged in and in use but the doorbell unti just keeps saying this over and over again. What do we need to do?

    — by Geoff Barratt on Aug 22 2021


  • Device won't pair with wifi

    — by Michael Walker on Aug 20 2021


  • How do I delete videos from doorbell camera

    — by Michael Botterill on Aug 19 2021


  • Hi the app is telling me to log in but I can't, the app is saying not connected to the Internet which I have checked and the Internet is working fine

    — by Darren on Aug 19 2021


  • Delete my account

    — by Don on Aug 19 2021


  • My doorbell app keeps popping up can not connect to network, check network. However all the other devices connected to the doorbell work fine. I bought this specifically for my phone and it worked fine for a month then started this error message. Please help

    — by Mandi Troli on Aug 19 2021


  • Hi, I have my doorbell set up & I can see who is at the door and speak to them from my phone when I am at home so it all works fine when I’m home, but when I am out I receive a notification that someone is at our home but I can’t watch the video to see who it is and I can’t speak to them. What can I do to fix this please? Liz

    — by Liz on Aug 18 2021


  • Still having problems with downloading software to my phone. Please give me step by step instructions to solve this problem.
    It has been very frustrating to pay this much for a product without receiving and results, or give me a phone number where I can call someone for help.

    — by Ivy on Aug 17 2021


  • I recieved an email to contact Your so called customer support at [email protected] and its coming up that that email doesn't exist. I didn't type it wrong I took ot straight from ur email as a way to try to finally get someone and now it doesn't exist. There's no phone number to call your tech or customer service and I see so many with the same issues. Getting ready to report you to BBB or whomever I have to because you picked the wrong one to rip off

    — by Tracy S Iversen on Aug 17 2021


  • I'm having a hard time Reconnecting my doorbell camera I have been trying to reconnecting it for a few weeks now please help

    — by Jacky on Aug 17 2021







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