Published by WIT Electronics Limited on Oct 20, 2023

Report an issue with Aiwit.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Aiwit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WIT Electronics Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Aiwit image 1 contact Aiwit image 2

Aiwit Customer Insights

1. I tried adjusting action filter it still miss a lot.I purchased my camera 2 years ago because it came with FREE LIFETIME cloud storage with playback up to 7 days.

2. When motion is detected at night the light automatically comes on but if your car is in front of your house you can't see the license tag until the light is out,needs work overall the camera is good the motion detection is excellent, alerts tooBought 2 cameras almost 2 years ago.

3. Customer service through the app are no help, even though they are still advertising cameras that come with the Aiwit app with free lifetime cloud storage on Amazon.

4. The kiss of death was abruptly removing the three days of free cloud storage without notice.

5. Try to show the police video of someone trying to get in my door and the damn app won't playback the video because I don't have cloud storage which the app will not let me get.

6. When you open the app and click a camera to view, it's SO laggy that it doesn't open right away, it loads for a minute or 2 making these cameras useless now.

7. BTW it's set to low zone .So far this would be the best camera that I've had even though I'm still testing it when you use the microphone feature to speak it sounds very robotic and cluttered but it seems to pick up pretty good if you're close but it needs a little bit more work.

8. The subscription to store videos can't be merged with the current paid subscription (2 cameras) through aiwit, they want an entirely new subscription and don't offer monthly purchasing choices either.

9. Also sound cut out all the time.The instructions on setting cameras up are sparse at best, in order to get tech support there are NO phone calls just third-party communication through the app or where you ordered it from.

10. All of a sudden, now I'm asked to sign up and pay $29.99 for cloud storage.

11. $29.99 price is not worth it.All of a sudden there's a paid subscription you need to have in order to see your videos.

Steps to Troubleshoot & Fix Aiwit Issues

1. Fix Aiwit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aiwit: Restarting the app will resolve most errors.
  2. Update the Aiwit App. Here is how:
    1. On Android goto PlayStore » Search for "Aiwit" » Open Aiwit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aiwit » click "UPDATE".
  3. Clear Aiwit app cache: Clearing cached data will force your app to retrieve the latest data directly from Aiwit servers.
    1. On Android, goto Settings » Apps » Select "Aiwit" » click Storage » click "Clear Cache".
  4. Check Aiwit app permissions. If any of these permissions required to use your device's features are disenabled, Aiwit might not work.
  5. Uninstall and reinstall Aiwit. If nothing else has worked, completely uninstall Aiwit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aiwit not working


2. Fix Aiwit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aiwit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aiwit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aiwit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, my name's Gracie I got this product for Christmas from my mom. We did the 30 day free trial. And then, when it came up, we decided we were going to stick with this product and we decided to purchase the year long subscription just a week later after we purchased this, you all took out a 6 month subscription. Also, we have been trying to get ahold of you through the customer service on the app which we have been blatantly ignored for weeks. I have finally found that I could email you guys because I've been looking for a phone number and that doesn't existwe now would like a full refund for both of the payments that you took out of my account. And my subscription canceled as to my mom is going to order me. The ring camera that she should have to begin with. But we decided to try this company anyway if I do not hear back from you within 7 days and my refund With a refund, I will be getting ahold of my mom's attorney and we will be having him reach out to you to be getting my money back. You have my email address. I better hear from someone within 24 hours and within 7 days. I better have my refund thanks have a good day happy valentine's day

    — by Gracie norris 1 week ago

  • Hello i have video doorbell T8 and i have problem, during instalation at the end it says that registration failed. Can you solve me this problem

    — by Szymon Beben 1 week ago

  • can i please have my free lightbulb camera i left a comment on amazon i took a picture of the comment and i left my name address and phone number as directed when will i recieve my free lightbulb camera?

    — by leroy D clark 1 week ago

  • Got a text about my 30 day trial will expire on 2/18 and the subscription will start. How much and how often will I be charged

    — by Martin Cross 1 week ago

  • Hi, I started a year subscription for my door bell then it stopped charging. Amazon have replaced it for me but I need to transfer the subscription over? I’m not losing £24 and paying double when this wasn’t my issue. You will see that I’ve never used the subscription as I paid it one day before it broke.

    Please either cancel the year and refund in full so that I can purchase again or transfer it to new device.

    — by Emmy Farnham 1 week ago

  • Hi,

    I can’t redirect video from my new purchased camera:
    https://www.amazon.com/Aiwit-Doorbell-Wireless-Surveillance-Detection/dp/B0C65P813H

    to a local storage: I would prefer that. But I tried also buying 1 year subscription and it’s never working: the app payment method is just failing even though I can pay fine with the same cards in other apps

    Nikita

    — by Nikita Vlasenko 1 week ago

  • Doorbell is not working. I had it for 5 months and it will no longer connect to Wi-Fi. I want a refund or a new doorbell camera immediately. I have had horrible experience with customer service. No one is answering me and there is no number to call. This is truly disappointing considering I spent $30 on a year subscription that did not even last me 6 months.

    — by Macky Alexander 1 week ago

  • My money was taking out and I had cancel my subscription before you guys can start charging me. I would like my refund back for $32

    — by Sokary Pum 2 weeks ago

  • My v5 doorbell is linked to my old phone but the phone is broken so i cannot access the app. I need to link my new phone with doorbell. Please unlock door bell so i can link to new phone thanks

    — by Sarah Miles 2 weeks ago

  • I have paid from my account 2 subscription fees. I am only meant to pay for 1. Please can you give me money back into my account for 1 of them so I don't need to get my bank to do it for me

    — by Graham McAvoy 2 weeks ago

  • please stop subscription 6/2/2024

    — by Graeme Kemmett 2 weeks ago

  • please cloud subscription 6/2/2024

    — by Graeme Kemmett 2 weeks ago

  • My motion detection only records close to the camera and not when entering the gate. Can you help with the settings as everyone I do dosnt work

    — by Miss Sharon Graham 2 weeks ago

  • Hi....i subscribed by accident could you put the money back into my account please

    — by Christopher 2 weeks ago

  • How do I get to my videos on my cloud subscription. I can't find it and I need for police

    — by Annmarie Malizia 2 weeks ago

  • My battery is not charging, what can I do

    — by Blessing Prestidge 3 weeks ago

  • Delete my account as soon as possible or I will have to report you, sorry.

    — by ege 3 weeks ago

  • I bought two cameras from you and returned one of them because the battery was getting low even with solar power. Now I have a new camera and need to buy a third subscription. Can you please return the subscription that I am not using.
    My E-Mail Adresse for Google Play: ruedi.ledergerber@redacted
    MAC-Adress of the Camera's im using: 9c:4b:49:b3:8a:1d/9c:47:49:bf:75:75

    — by Ruedi 3 weeks ago

  • Necesito que me ayuden cancelar una suscripción comprada por error y reembolso de ello porfavor

    — by Michelle Rodriguez 3 weeks ago

  • My batteries won’t recharge. I’ve had the unit for 2 years. Tried two different cords at two different outlets. All of them function. Never had a problem recharging before. Don’t know what these batteries are to order replacements.

    — by Bernadette Hisey 3 weeks ago

  • I returned these cameras and canceled my account. But I've been charged.

    — by Denise Holloway 3 weeks ago

  • Changed my virgin media router to a 1gig one , but forgot before sending old router back to them to change my wi fi settings now my doorbell keeps saying offline please help

    — by Mally 1 month ago

  • I would like to cancel my subscription

    — by James L Durrance 1 month ago

  • Please need help subscribing to the door bell app

    — by Lorraine 1 month ago

  • Trouble subscribing to the aiwit video doorbell

    — by Lorraine 1 month ago

  • Ma Doorbell v5 se déconnecte sans arrêt. Aujourd'hui 6 fois. Impossible de l'utiliser. Tous les autres appareils en wifi de mon domicile fonctionnent très bien. J'ai un répéteur wifi XIAOMI. Peut-on installer une antenne près de la sonnette? si oui, laquelle? Merci de me répondre en français car je suis un peu âgé et je ne comprends pas beaucoup l'anglais.

    — by DAVID 1 month ago

  • Trying to access my account I of for it and I can’t access the app or my account to set up my doorbell and camera

    — by Anna Ita 1 month ago

  • Dear Staff My account should be showing an original balance of.about 12.Euros 50.?. But the present app only shows 2.80 Can you solve This Many thanks Noreen Murphy

    — by Noreen Murphy 1 month ago

  • Hi we have just installed our v5 video door bell. Could you please tell me how does
    the video work ? And playback ? As very unsure tge camera works and door bell.
    Many thanks as new to this.

    — by Lynn Harris 1 month ago

  • Before I downloaded the new app that came with my new device I had ordered cloud service and paid the annual fee. Now, with the new device, I cannot access my cloud so now I cannot download videos, watch videos or see who is at my door. I do not want to pay another $30 for a new subscription.

    — by Asia Lee Davis-Brazil 1 month ago

  • Hi there,
    I have a doorbell with you, and when I go to review the recordings for that day it comes up with no recordings and the message that says "no videos on that day". There is a SD card in the doorbell so I am not too sure why this is happening.

    Please can you support here?

    thanks

    Katie

    — by Katie OCleary 1 month ago

  • I don't remember my password in the app. I have tried to reset it but I do not receive the confirmation code in my email, so I cannot recover it

    — by Blanca Reyes 1 month ago

  • One of the pins on the plug has snapped off on the extension lead how do I order a replacement plug/chime please?

    — by loader Alexandra 1 month ago

  • Saying I have to log in on my doorbell when I do forgot password press that saying email sent to reset it but no email is sent have try numerous times still no response so my doorbell is offline

    — by Roseann Lindsay 1 month ago

  • Please help disconnect my stolen devices that are now under an unauthorized new ownership

    — by Mischelle H Massey 1 month ago

  • My devices were stolen and the devices are not under a difficult email and ownership. The devices are no longer visible in the app

    — by Mischelle H Massey 1 month ago

  • Can't connect my doorbell camera because it's telling me to use the M8 but it's not an option and can't connect

    — by Tammy young 1 month ago

  • My T8 devices keep saying "entering the pairing mode". When adding the device to the app, I manage to connect to the wi-fi network and register it. Unfortunately, immediately afterwards the device enters "pairing mode" again. This cannot be interrupted. Eventually, the device is not added to the Aiwit app. How do I solve this problem?

    — by Radosław 1 month ago

  • I have paid £23.99 for an annual subscription and the money has come out of my account but it’s not showing on my app

    — by Janice larner 1 month ago

  • My device did not come with screws or anchors. It was bought for me as a gift from realtor months ago. I don't have the receipt and I don't know where he bought it.

    — by Katie Personett 1 month ago

  • Where the fuck is my battery? I just got this package that says battery included.
    The battery is not fucking in the mother fucking box. So where is the fucking battery.

    — by Tengku Saiffuddin 1 month ago

  • Can not get connection one works one does not pls have someone contact me

    — by Nicole 1 month ago

  • We have just purchased a D5 video door bell,I set it and followed all instructions and it worked fine,subscribed to the video as well ,my wife also went and again all good,problem started when my wife stopped notifications I then couldn’t get connected tried to delete and start again but website will not let me re register?

    — by Michael 1 month ago

  • I purchased my new subscription yesterday. I have two cameras attached n when I try to play the video. It only shows on one camera. It asks me to subscribe for the other one. I m not going to do that especially after having access with both cameras before. If you can't fix the issue or if I have to subscribe for the other one. I want to Cancel my subscription. Please respond ASAP

    — by Dominic Brantley 1 month ago

  • Was charged twice for your subscription… trying to get this issue fixed… the account is under a Jennifer panko card number ends in 3376

    — by Dan 1 month ago

  • I just got my camera and the batteries won’t charge. I need replacement ones

    — by Marcy irvin 1 month ago

  • Can I pay for cloud storage monthly?

    — by William R Newman 1 month ago

  • My app keeps crashing and tells me it has a bug. I updated the app and the issue seems worse. I would like to check my cameras

    — by Tracy L Huseby 1 month ago

  • Hi i have been trying for months to reset my password because i have forgotten it. But i am not receiving an email with the link in for resetting. I need your help asap. Its really stressing me out. Thank you

    — by Yasmin 1 month ago

  • I purchased this camera from Amazon you are trying to charge me 29.95 a month to use this camera! Outrageous the only thing I should pay for is video recorder storage! Not to see in my home or be online! I’m returning your camera contacted Amazon and I’m writing a blog! I have ring doorbells and I only pay for recording storage not to be on line and connecting to my home

    — by Chris Kendall 1 month ago

  • Please help me get more batteries for doorbell. Unable to obtain on the website or. batteries plus. Thank you

    — by Terae B 2 months ago

  • I paid for two subscriptions. I need help cancelling one and receiving my money back for that cancellation. I want the yearly subscription not the 6 months. I accidentally paid for both.

    — by Maribel Crespo 2 months ago

  • For a number of weeks now I have noticed that my Aiwit device no longer records movement after 5pm. This is on a daily basis. Is there an explanation for this?

    Joy Etete

    — by Joy 2 months ago

  • Hi - I think my batteries have reach their end as my door bell will no longer charge- I cannot find compatible batteries- please can you advices where I can purchase these?

    — by Sarah 2 months ago

  • I am not able to access my camera and I paid for subscription

    — by Shanekua Williams 2 months ago

  • My account is still showing active on my apple account. It’s preventing me from being able to download things I really need.

    — by Kori E 2 months ago

  • Hello I cancelled my subscription and I need my money back please I am fully unhappy with Aiwit sorry

    — by Ludmila Kuzele 2 months ago

  • I have had 2 charges come off my bank account for subscriptions both different amounts. One payment on 6th December for a yearly subscription then another on the 12th

    — by Michelle Dunn 2 months ago

  • i bought 4 cameras... I have had them for a month. ONE OF THEM DIED. EKDB_73A584DA-00D5-48D7-8783-40018569485C. I tried all the things you tell me to do. NOW WHAT? Will all my cameras die in the first few months. I have them on the same 2.4 ghz wifi. I follow your instructions over and over to reset the. broken camera. BUT IT WONT CONNECT TO WIFI, or BLUETOOTH

    — by Carl Dietz 2 months ago

  • Hello. I've been using your doorbell for almost a year. Yesterday I noticed that traffic notifications are no longer coming.

    They only come if I open the application itself.

    I tried reinstalling the call, reinstalling the application, changing the account administrator - nothing helped.

    It is important to me that notifications about activity always arrive - as before.

    How to fix it?
    We use it on iPhone 10 and 13

    screenshots of app settings - https://disk.yandex.ru/d/B9SfvyZjcDX3nA

    — by Ivan 2 months ago

  • Hello,my iPhone doesn’t support in app purchases,can’t subscribe to iCloud.?.

    — by David Richardson 2 months ago

  • Good morning,
    I've received dorbell on 09/12/2023. installed it on 10/12. Aftet that bought storage cloud service.
    On next day it started to play up... keep going offline and I'm not getting notifications on my mobile phone. I've tryed all options suggested to fix it but unsuccessfuly!
    Now decided to terminate the storage cloud service. Will i receive a refund 29.49£ because I'm using it for a 2 days. should be on trial period still? Am I right?

    — by Marijus Mozeris 2 months ago

  • Good morning,
    I've received dorbell on 09/12/2023. installed it on 10/12. Aftet that bought storage cloud service.
    On next day it started to play up... keep going offline and I'm not getting notifications on my mobile phone. I've tryed all options suggested to fix it but unsuccessfuly!
    Now decided to terminate the storage cloud service. Will i receive a refund 29.49£ because I'm using it for a 2 days. should be on trial period still? Am I right?

    — by Marijus Mozeris 2 months ago

  • cancelled my subscription but was still charged for plan. I would like a refund please.

    — by Bridget Trousdale 2 months ago

  • My aiwit keeps telling me no videos on this day I've reset it and reinstalled the app but it's still not working

    — by Dawn oneill 2 months ago

  • I have an Aiwit doorbell with camera and it works great. But it takes like 2 days to charge. And the charge doesn't last very long. What's the story?

    — by [email protected] 2 months ago

  • Y do I have to pay for 3 camera

    — by Takiyyah evans 2 months ago

  • NO HE PEDIDO NINGUNA SUBSCRIPCIÓN Y SE ESTAN DESCONTANDO 29.99 DE MI TARJETA QUIERO EL REEMBOLSO DE MI DINERO URGENTEMENTE NO HE PEDIDO NINGUNA SUBSCRIPCIÓN DEVUELVANME MI DINERO PORFAVOR Y DEN RESPUESTA A LOS PROBLEMA ESCRIBÍ VARIAS VECES Y NO RECIBO RESPUESTA ES UNA FALTA DE RESPETO

    — by Yalianys 2 months ago

  • ME COMUNIQUE DESDE EL MES PASADO POR UNA SUSCRIPCIÓN QUE NO PEDÍ Y AHORA VUELVEN A SACAR DE MI TARJETA 29.99$ DE ALGO QUE NO PEDÍ PORFAVOR HAGAN EL REEMBOLSO PORFAVOR DEVUELVANME EL DINERO INMEDIATAMENTE PORFAVOR

    — by Yalianys 2 months ago

  • I was charged on December 4 for a new subscription in the amount of $23.99 and I did not purchase that I would like my refund like I requested but I have not heard anything and I do not see my request for the refund anymore but I have a screenshot of it. I was charged on my bank account. I would like my refund please.

    — by Krysia Mcpherson 2 months ago

  • Why may I got message that My device is offline. It is fully charge, just cannot get in

    — by Akrum Dhaifullah 2 months ago

  • My Indicator light does not stay on after set up

    — by Adeniran Adeniji 2 months ago

  • I moved the camera to a different location on my property and now it wants me to pay for a subscription again but I just signed up less than a month ago.

    — by Angie nearhouse 2 months ago

  • I need to speak with someone about several issues and questions I have. My cell # is 954-558-0907

    — by Denise Negron 2 months ago

  • This is law enforcement. I need to obtain a video from a victim's Aiwit camera app. Can I obtain that from you?

    — by Lt. Matt Bryant 2 months ago

  • I moved the camera to a different location on my property and now it wants me to pay for a subscription again but I just signed up less than a month ago.

    — by Angie nearhouse 2 months ago

  • I was wondering if if there is a way to pay for cloud storage by the month instead of for 6 or 12 months at a time. I live in a very scary, rural, isolated area that is also next to a highway, and absolutely need my security camera to monitor my house. The problem is that I do not have enough money to cover the full 6 months or 12 months at this time. I am praying that there is another option for me. Thank you for your time and hope to hear back from you soon.
    Crystal Metcalf

    — by Crystal 2 months ago

  • Need help connecting my doorbell camera

    — by Bashir lucas 2 months ago

  • I have painted scription and it keeps trying to take it out again

    — by Angela boyce 2 months ago

  • Please refund my money back this product is not working properly since I purchased, I tried resetting the Internet etc, always offline, I have no security at all our side, I deleted the app this is a waste of money

    — by Antonio Washington 2 months ago

  • Hi , I had a subscription with you all for 6 months , it didn’t last for six months . It tried to charged me monthly for it . However I decided to upgrade to the year plan to see if that would do better and I’ve still been getting charged every month for both 6 month trial and the year trial . So in total I’m being charged for 2 subscriptions . I have canceled my charges with my bank and Apple because I’ve already paid for the entire year and I’ve also canceled the subscription so it won’t renew at the end of billing period which is set my next year November . I am wondering will I still be able to access my camera even though I cancel the additional charges you all tried to charge me for again and cancel the subscription to stop you all from billing every month instead of annually like promised in subscription?

    — by Franchesca House 2 months ago

  • My subscription paid til April 2024 but it's saying inactive plus it keep telling device offline

    — by Lisa ANTOINETTE McIntyre 2 months ago

  • I have forgotten my password but I do not get a confirmation code

    — by David Gurney 2 months ago

  • Low battery on my qc5. What do I do?

    — by Greg scheffler 2 months ago

  • I signed up for video service for a year on 12-2-23..my aiwit model V5 is no longer working..please refund and cancel my membership..I tried all the troubleshooting nothing works..

    — by Ronny Sullivan 2 months ago

  • Compré la anualidad del timbre de tu compañía, pagué 33 Dlls el mes de ocubre, nuevamente de volvió a cobrar en noviembre, porque? Se supone que es cada año necesito y exijo que me devuelvan el dinero

    — by Pablo García 2 months ago

  • Please help with aiwit app please I lost my phone have a new phone but they don't let me download the app

    — by Christiana 2 months ago

  • Device won't connect to wifi

    — by Robert E Raimo 2 months ago

  • Bonjour,
    Ma caméra R6 ne se connecte plus au WiFi, pouvez-vous me donner la marche à suivre pour la garantie ?
    Merci par avance.
    Cordialement

    — by Olivier Vivant 2 months ago

  • Bonjour,
    après la mise à jour je n'arrive plus à voir mes vidéo,
    demande de paiement : mais impossible de me connecté pour payer
    comment résoudre?

    Merci

    — by Torrens 2 months ago

  • I have paid for the annual subscription but now it's asking for payment again and threaten cancellation

    — by Yi Thong Ng 2 months ago

  • I can’t find the reset button on my lightbulb camera with the serial numbers EKDB_094E01F4-ACB6-5722-A738-5E3EEB0A605A

    — by tha38babyyy . 2 months ago

  • I paid for a yearly subscription and I’m being charged 31.96 for ONLY 6 months if that correct cancel my seta d I want my money back ASAP

    — by Verneda Taylor 2 months ago

  • My camera broke and I purchased a new camera: I need to add my camera to the cloud account. I already deleted the old camera

    — by Joy lockhart 2 months ago

  • How will I be able to get my money back since I'm no longer using the device

    — by Carmita Jimenez 2 months ago

  • I bought my Aiwit camera less than a month ago. It’s been plugged in for almost 2 weeks and will not charge. I am very upset. I live in an unsafe area and I need the security of a doorbell camera

    — by Susannah Spry 2 months ago

  • My video doorbell will not stop saying entering pairing mode even after I go through the pairing process. It will say that the connection is received but it won't connect to wifi.

    — by Hannah Walker 2 months ago

  • I just purchased your cloud storage 1 yr package but didn't receive my 30 day free trial. I was charged the full price.

    — by Michael Resendes Moniz 2 months ago

  • I was told my subscription was paid for for a year but y'all are still trying to get my money, daily. I gave to keep my card locked because y'all are trying so damn hard.

    — by TaeCara Rollins 2 months ago

  • Login reset needed

    — by Tangela 2 months ago

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