Published by WIT Electronics Limited on Mar 1, 2024

Report an issue with Aiwit.
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contact Aiwit image 1 contact Aiwit image 2

Aiwit Customer Insights

1. I tried adjusting action filter it still miss a lot.I purchased my camera 2 years ago because it came with FREE LIFETIME cloud storage with playback up to 7 days.

2. When motion is detected at night the light automatically comes on but if your car is in front of your house you can't see the license tag until the light is out,needs work overall the camera is good the motion detection is excellent, alerts tooBought 2 cameras almost 2 years ago.

3. Customer service through the app are no help, even though they are still advertising cameras that come with the Aiwit app with free lifetime cloud storage on Amazon.

4. The kiss of death was abruptly removing the three days of free cloud storage without notice.

5. Try to show the police video of someone trying to get in my door and the damn app won't playback the video because I don't have cloud storage which the app will not let me get.

6. When you open the app and click a camera to view, it's SO laggy that it doesn't open right away, it loads for a minute or 2 making these cameras useless now.

7. BTW it's set to low zone .So far this would be the best camera that I've had even though I'm still testing it when you use the microphone feature to speak it sounds very robotic and cluttered but it seems to pick up pretty good if you're close but it needs a little bit more work.

8. The subscription to store videos can't be merged with the current paid subscription (2 cameras) through aiwit, they want an entirely new subscription and don't offer monthly purchasing choices either.

9. Also sound cut out all the time.The instructions on setting cameras up are sparse at best, in order to get tech support there are NO phone calls just third-party communication through the app or where you ordered it from.

10. All of a sudden, now I'm asked to sign up and pay $29.99 for cloud storage.

11. $29.99 price is not worth it.All of a sudden there's a paid subscription you need to have in order to see your videos.

Steps to Troubleshoot & Fix Aiwit Issues

1. Fix Aiwit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aiwit: Restarting the app will resolve most errors.
  2. Update the Aiwit App. Here is how:
    1. On Android goto PlayStore » Search for "Aiwit" » Open Aiwit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aiwit » click "UPDATE".
  3. Clear Aiwit app cache: Clearing cached data will force your app to retrieve the latest data directly from Aiwit servers.
    1. On Android, goto Settings » Apps » Select "Aiwit" » click Storage » click "Clear Cache".
  4. Check Aiwit app permissions. If any of these permissions required to use your device's features are disenabled, Aiwit might not work.
  5. Uninstall and reinstall Aiwit. If nothing else has worked, completely uninstall Aiwit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aiwit not working


2. Fix Aiwit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aiwit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aiwit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aiwit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My doorbell kept on ringing without stopping. I took of the batteries and unistalled app. I reinstalled app but know it doesnt want to read the barcode. What can I do this item is not even 6 months old

    — by Linda Hernandez 1 week ago

  • I have a new phone 6 months ago. Not been using doorbell . Tried to get it to work today but get message. Original must remove it from their account. I am the original owner! may have used different email? How do I resolve.

    — by loretta barnett 2 weeks ago

  • You all charge me twice for service

    — by Raquel Hogan 2 weeks ago

  • I am requesting a refund for my cancelled subscription. I paid for a yearly subscription and since then I’ve been having issues with my camera. I’m now unable to get past the pairing process, which is weird because I’ve paired it a few times before.

    — by Elijuanz 2 weeks ago

  • Yes I purchased two cameras and activated them I purchased your yearly plan for two cameras so it was like almost $70 for the whole year and the cameras will not stay charged and they won't give me a refund on them so is there any way that I can get my money back on the subscription that I paid for for the year the $70 and I need it to be sent to a different card instead of the one that I paid for it with because I had to get a new bank card

    — by Jessica Lynn Carpenter 2 weeks ago

  • Keep getting error during registration says I have to delete device and it is not in the device list to delete!

    — by Darren R Driskell 2 weeks ago

  • I need to cancel my subscripti.Am.
    Moving

    — by Lindette Bourne 3 weeks ago

  • My Aiwit is not working with the internet it was working with the trail before I sign up for the yearly service plan

    — by Charlotte Foreman 3 weeks ago

  • Says offline to old network and busy but will not connect to new network

    — by Mellanie 3 weeks ago

  • I cant sign end at all

    — by Leroy stone 3 weeks ago

  • We were double charged for our subscription

    — by Joe Owens 4 weeks ago

  • This is also a general complaint. Still no response to my email dated 10th April ...
    I NO LONGER OWN THESE CAMERAS DUE TO ISSUES WITH BATTERY CHARGING WHICH SEEMS TO BE A COMMON PROBLEM..NOT ONLY DID YOU IGNORE MY REQUEST FOR A REFUND AFTER SUBSCRIBING DUE TO THE ISSUES..YOU HAVE NOW TAKEN ANOTHER SUBSCRIPTION CHARGE THATI CANNOT CANCEL AS ITS NOT SHOWING IN GOOGLE PLAY ..SO NOT ONLY DO I REQUEST ONCE AGAIN TO REFUND THE ORIGINAL £28.49 THAT WAS TAKEN ON THE 12.3.24 BUT ALSO THE ADDITIINAL CHARGE THA YOU HAVE TAKEN OF £29.48 ORDER GPA-3375-4053-7635-73931 THAT HAS NO WAY OF CANCELLING. I WAIT YOUR REPLY

    — by Filomena Webb 1 month ago

  • I lost my emails password cant get to my old phone so I have new phone and I keep try5to connected my new phone to my door. Ell Camara but it wont let me unless I del5that account but I. Cant get into it

    — by Dejanae 1 month ago

  • I bought a V5 doorbell camera several weeks ago, and I cannot get it to work. It will not connect to my wi-fi, does not detect motion, the doorbell does not ring when the button is pressed, and I do not receive notifications on my phone. I had a similar doorbell camera at my previous residence, and it worked fine. This one doesn't work at all.

    — by Mark Gruben 1 month ago

  • Cameras do not work or connect I've tried everything

    — by Christy 1 month ago

  • My camera is offline, how do I fix it?

    — by Teresa Tavares 1 month ago

  • The original owner has an account and sold me the device I need to connect it to my own app

    — by Shanita Chapmon 1 month ago

  • You have just taken a subscription charge of 29.49 order number GPA-3375-4053-7635-73931 ..after I have been trying to get a refund and cancellation on a subscription on the 12.3.24 for £28.49 oder number 3331-3069-4420-92542 from 12th March. I have repeatedly asked to have this refunded within an hour of subscribing as the cameras were faulty..my previous cameras stopped charging. I requested this through the app and have been ignored and given advise that is irrelevant. I do not have any working Awit cameras..I could not cancel via the subscriptions on Google play as it is not showing on there. I will ask again via this method to please refund the subscription from March and the subscription that was taken today. And both refunded. Thank you.

    — by Filomena Webb 1 month ago

  • My doorbell won't charge up its like the reciever is broke I don't have it that long

    — by Jackie 1 month ago

  • My doorbell doesn't record videos any it's been 2 weeks I've tried everything..I would like a refund for the yearly subscription I just paid for

    — by Lakevia Davis 1 month ago

  • It won't let me on door camera it's saying no device registration why won't it connect

    — by KEVIN 1 month ago

  • It won't let me on my device I moved it to Jayne archer now I'm trying to move it back to me and it won't let me keep saying remove Jayne and I have done

    — by KEVIN 1 month ago

  • To whom it may concern, I’m trying to subscribe for camera. It doesn’t give me the option to subscribe. I initially got the app on android phone. I now have a iPhone. But still no option of subscription. I’ve uninstalled & reinstalled the app. The app is also updated yesterday. Do you have any suggestions? You can call me on 07506 718661. Yours sincerely Tracy Beales

    — by Tracy Beales 1 month ago

  • t affliated with this app in anyway whatsoever.
    Avatar
    Tech Support
    John Nguyen
    I purchased a camera and have had it over 1 year now. The reason I purchased it was because my ex husband has threatened me and my kids life. The aiwit camera will easy record a bug making a Web and record for 2 mins during the night but it will only record for 20 seconds for human motion. Today my ex husband came and was bashing on my door and yelling threatening me and then ripped the camera off the wall and threw it. This was not detected and is a strong concern as that exact situation is why I brought this camera to protect myself. I am disappointed. The camera is broken and that's not the issue but the camera wouldn't pick it up is my concern.

    — by Krystal Lyle 1 month ago

  • have a good afternoon. I am writing to you to cancel a membership to my camera since I have two subscriptions at the same time and I was charged twice for my monthly membership payment. The last four number of mi credit car are 0552. Thanks so much

    — by Andres 1 month ago

  • I was charged $30 for a subscription I didn’t even sign up for and was just charged for it I need a refund

    — by Malarie Mendenhall 1 month ago

  • I would like to request a refund please I don’t use my doorbell anymore and the 28.99 has now left me out of pocket

    — by Cerys 1 month ago

  • I need a refund. I canceled my subscription and it still charged me when I haven’t used the camera for months. I need a refund please

    — by Karlica chisley 1 month ago

  • I can't access any videos without subscribing to cloud. I do NOT want to subscribe to cloud. I need this issue fixed asap.

    — by Lindell Smith 1 month ago

  • My mom had received two free cameras from the aiwit app and they are broken and she want her money refund back for the subscription because them cameras don't work they are broke

    — by LaTonya jones 1 month ago

  • I contacted you guys about canceling my account because my camera stopped working and you told me it was out of warranty. You said to use the app to cancel my account and that it would also cancel my subscrition. I did this a month ago, then yesterday you charged me $29.99 for the yearly service. I want this refunded please.

    — by Kevin Gordie 1 month ago

  • Just wanting to know how to change my email address on the app

    — by Jeanne Kay Featherston 1 month ago

  • I have recently installed the T8 HD Smart Video Doorbell but once the doorbell is pushed, it will ring thr receiver instantly but it is several minutes later before it will notify my phone. I have recently replaced the batteries with new ones and have it fully charges, but it still has a huge delay to my phone. I have high speed internet and the modem and router are just about 20-25 ft from the door bell.

    Thank you in advance.

    — by James Garner 1 month ago

  • I need to change my email and mobile number as my previous ones are now obsolete

    — by Caroline Thomas 1 month ago

  • I can’t add my device to my new phone it keeps saying I have to delete my previous device I’m the only one who has owned this device

    — by Julie Hodges 2 months ago

  • I was promised a $9 pay pal credit or free light bulb camera if a gave a review

    — by Tommy L Shelton 2 months ago

  • App will not open on anroid

    — by Paulette Woods 2 months ago

  • I need to change my internet from sky to virgin media and cannot do it as my sky is now offline and I
    I'm now on virgin could you please help me change over my old conet no was Zr43gp7GHijZ my new internet is z5cFkZr7frwt please can you help

    — by KEVIN 2 months ago

  • Can someone please call me 8038070968

    — by Antoinette L ANDERSON 2 months ago

  • How to pair 2 cameras to 1 iPhone device

    — by Garnett Montgomery 2 months ago

  • I have a current subscription on my front camera but it shows no subscription. I was able to access prior days before.

    — by Krissy Christian 2 months ago

  • Having trouble with my video door bell I need someone to contact me ASAP 7577905260

    — by Glenda West 2 months ago

  • Hi bought a door bell camera fee months ago from Amazon the battery life wasn't great when I bought..I was hoping to replace the batteries quite easily unfortunately this has not been easy ..not can I find a charger to fit the size of battery it takes . could you please get in contact as I have only had little use .thanks

    — by Miss Rachael Broadhurst 2 months ago

  • Dear sir/madam,

    Yesterday i sended an e-mail about cancelation of the subscription but i don't want that anymore. We will use the doorbel camera on the door in the hallway.

    With kind regards,
    Marijke Jaarsveld

    — by Marijke Jaarsveld 2 months ago

  • Hi, I am having some issues with the doorbell, the settings are not saving and it takes at least 9hrs for 100% charging

    — by Linda 2 months ago

  • How do I pay my bill?

    — by Judy Lockamy 2 months ago

  • I need a refund for my $46.99 app purchase! If I knew the camera wouldn't be able to recharge I never would have purchased a subscription to your app! Can someone please contact me asap. My phone is 0430197043 or email ginacumming@redacted

    — by Gina Cumming 2 months ago

  • Hi i would like to cancel the contract and subscription because i'm going to move to an other house (appartement) where the doorbel does not Fit. I can logins, i already remove the doorbellen out of the app and when i Apple my password to cancel it does not takes my password and i get an Errol. Can you please remove and cancel my account. With kind regards,
    Marijke Jaarsveld

    — by Marijke Jaarsveld 2 months ago

  • Please take my name Karon De Silva and my phone number off the webpage that you put there. I’ve had over 100 calls from your subscribers in the last week.

    I DO NOT WORK FOR YOU STOP THE CALLS COMING TO ME JUST TAKE THE BLOODY POST DOWN.

    — by Karon De Silva 2 months ago

  • Hi my subscription payment didn't process correctly on 7th march so I manually completed it however it looks like I manually paid for a 2nd subscription because the first one was then charged the following day. I have cancelled one subscription but I've been charged for 2 that I do not need

    — by Emma Magee 2 months ago

  • I have purchased a Aiwit $30subscription on yesterday 3/10/24 I previously had a Aiwit camera that I took down because it kept having issues. I’m not sure if the subscription went to that camera but I need the new one to be working

    — by Shaquita Mcgreer 2 months ago

  • Please take my name and comments off your website. Your customers are calling me as if I work for your support team. If I start answering and giving them crap your starring rates will go down. I’ve tried reporting this and nothing has been done. My telephone number is 701-610-6375 take this info down OFF YOUR WEBSITE IMMEDIATELY.

    — by Karon De Silva 2 months ago

  • I have had camera for several years and I understand how to set it up as I have done it every time I move. I am getting router not found. It worked like 10 min ago. I pulled it down to charge and it stopped connecting so I deleted it and started over and now I cant set it back up. I scan the QR code and get router not found. Already logged into router and verified password and SSID and my phone is connected and it 2.6GHZ connection. Bluetooth fails and forces barcode scan which works and searches and says router not found. Yes I am setting phone and camera like 5 feet from wireless router. Very frustrated. Please assist and thanks in advance.

    — by Michael Walls 2 months ago

  • I have a doorbell from you guys and battery that he comes with.Is stop working I, but another one end is the same thing.They are charging for how long they're plugged and after unplugged they die

    — by RAMONA XAVIER 2 months ago

  • Hi I bought my front door camera of Amazon and now it won't charge. I've just spent $50 on the Aiwit app for the camera for nothing! Please refund me or send me a new camera!

    — by Gina Cumming 2 months ago

  • This has to be the worst experience with an app. I have ever encountered. There is never a live tech support you can speak with. I would like to speak with A live agent. There is video footage I need for court. That I have not been able to access. The app. Never stays connected to the wifi connection. It's always a problem with this app.

    — by Kyl 2 months ago

  • This has to be the worst experience with an app. I have ever encountered. There is never a live tech support you can speak with. I would like to speak with A live agent. There is video footage I need for court. That I have not been able to access. The app. Never stays connected to the wifi connection. It's always a problem with this app.

    — by Kyl 2 months ago

  • I canceled my scription last month and they still charged us this month. Can you please look into it

    — by Norma Vendefna 2 months ago

  • Hi. Why is my doorbell camera only taking videos in black and white only? And what do I do to change this to color

    — by Janice Marie Lantz 2 months ago

  • App won't open, I have uninstalled and reinstalled 3 times, turned phone off and on, disabled VPN, and allowed all permissions. I am next to my router. Please help!

    — by Teresa Parker 2 months ago

  • I purchased your Aiwit video doorbell T8 from Amazon last month, at first it worked fine and now it does not ring my phone when some one is ringing my doorbell, so I am missing when guests come! I thought the problem was it needed a subscription (even tho it worked before and nothing changed and it won’t do it any more) also, ALL notifications are ON. After much troubleshooting I am returning this item to Amazon! And I want my $28.99 back! Plus was I charged when I wasn’t supposed to be, because it said I would get a 30 day trial! Instead it charged me right away! I have cancelled my subscription in less than 24 hrs and want my money returned to my account!

    — by Angela Turner 2 months ago

  • why do you keep trying to keep taking money from my account because so far you have withdrawn money 4 times, I only have 3 camera

    — by Rebi caibula 2 months ago

  • I can’t register trying to register so I can setup the camera

    — by Ayesha Patterson 2 months ago

  • I have paid and subscribed one of my cameras but it still shows as unsubscribe and now asking to subscribe and pay again?

    — by Hosein Kheirabadi 2 months ago

  • I have paid and subscribed one of my cameras but it still shows as unsubscribe and now asking to subscribe and pay again?

    — by Hosein Kheirabadi 2 months ago

  • My doorbell and camera work but I lost the connection to the WI FI??? I charged the batteries and when I put it back it keeps saying The divice is off line! Please try again??? Why can't I get this to work? Please help thanks

    — by Doraine Hargreaves 2 months ago

  • I need to get footage from today around 4:30pm. Please help

    — by Christina 2 months ago

  • I purchased the doorbell over the ring because I thought it would be better. I have done all the instructions and every time I unplug the camera that is fully charged it disconnects from the internet. Would someone please contact me @ 262-383-0111
    Thank you

    — by Karen Reynolds 2 months ago

  • Trying to get my free gift I not only gave an Amazon review but I wrote a Facebook post

    — by Joshua 2 months ago

  • Hi i got a charge to my account for $32.01 for a unauthorized transaction subscription that I did not authorize and would like a Refund back to my bank

    — by Javonta 2 months ago

  • I cannot get my door bell cameras to connect to my WiFi again.

    — by Terri L Starnes 2 months ago

  • Hello I e not accessed trial cloud subscription how can I get this please

    — by Deborah monaghan 2 months ago

  • After Video Doorbell set up and working properly several minutes. On the cellphone application when activated VDB it says: Device is off line, please try again latter.
    I did reset router, checked battery power was 100%, placed video doorbell in place where wi-fi signal strenght was 100%, reset VDB several times, removed and inserted back on batteries. Alwayes with the same result, after several minutes VDB starts to blink red and on the celphone it sayes that device is off line.
    I noticed that your application on the cellphoe loses wifi name and preserves password only. This may be a reason that it is not able to connect again. What is your advice on this problem, please.
    It would be nice to resolve that problem as soon as possible, otherwise my purches will be not returnable to seller.
    Regards
    Julian

    — by Julian 2 months ago

  • Hi I used my email for password rest I forgot password and it not sending email

    — by Marvin Drake 2 months ago

  • Hi there,

    I hope you’re doing well. I need some help with our Aiwit camera. We’ve had it for two years, but it stopped working suddenly. Now it’s asking for a subscription, which I don’t want to pay for. Since we all have iPhones and no Android phones, I’m wondering if you could advise me on how to get our Aiwit camera and doorbell camera working again.

    Thank you for your help!

    My aiwit device number
    EKDB_53667820-7F2E-F930-5FF2-93AC2ABF48FE
    Melissa Day

    — by Melissa 2 months ago

  • Hi there,

    I hope you’re doing well. I need some help with our Aiwit camera. We’ve had it for two years, but it stopped working suddenly. Now it’s asking for a subscription, which I don’t want to pay for. Since we all have iPhones and no Android phones, I’m wondering if you could advise me on how to get our Aiwit camera and doorbell camera working again.

    Thank you for your help!

    Best regards,
    Melissa Day

    — by Melissa 2 months ago

  • My doorbell keeps flashing a red light and is not connecting to wifi this happened 3days after purchase.

    — by Joy Attoh 2 months ago

  • Hi I subscribed today for one year £23.99 and I still cannot view my videos on the cloud as on the app it still says I have to subscribe?
    I have tried logging out and logging in again but still the same ?

    — by Keith Mitchell 2 months ago

  • Hallo alle zusammen, ich habe eine Smart Video Doorbell gekauft und versuche ich seit Stunden mich zu registrieren über eure App aber leider kann ich mich nicht registrieren, weil der sagt entweder E-Mail falsch oder das Kennwort muss 5-65 Zeichen. Können Sie mir helfen bitte dass ich mich registrieren kann und die Videokamera benutzen zu können. Vielen Dank im Voraus.

    — by William Anillo 2 months ago

  • My door bell stop working, can not connect or find doorbell on app

    — by Zenda Wade 2 months ago

  • Hi, i signed up for the 12-month iCloud storage with a doorbell purchase I made over a month ago. I was given 1 month of free storage before having to make the subscription. In the meantime, the doorbell became faulty and I canceled my subscription within the free months trial.I then purchased a second doorbell signed up for the free months storage and gave my credit card details. I had a problem with my credit card and the due subscription did not go through.I then rectified this problem and entered new credit card details into my iCloud subscription.I noticed you then have taken 2 yearly subscription amounts one for 28.99 and 29.99 i have cancelled one of these accounts and wish to know when my refund will follow.

    — by Colin Tweddle 2 months ago

  • I cannot access my account it will not take my new password. Please contact me 701-610-6375 is my cell number.

    Thank you.
    Karon De Silva.

    — by Karon De Silva 2 months ago

  • I am having issues with our cameras the screen says Motion detection is abnormal & automictically closed? what does this mean?

    Joseph Trygstad

    — by Joseph Trygstad 2 months ago

  • Aiwit batteries will not charge

    — by Teresa Bryant 2 months ago

  • My debit card was charged by Google play which was unauthorized by under age child for this app subscription I am kindly asking for it to be canceled and the $29.99 refunded to me please. As I mention it was a unauthorized purchase my child accidentally subscribe an money came off my debit card please cancel asap an refund thanks.

    — by Chris-Ann Harvey 2 months ago

  • Mi cámara ya no quiere funcionar en mi nuevo apartamento y la compré hace poco tiempo no llevo ni un año con ella , ya comprobé la WiFi comprobé todo y el problema es la cámara , por favor necesito una respuesta

    — by Jeniffer miro 2 months ago

  • Wir haben zwei Eken aussen Kameras gekauft. Dann haben wir zweimal das Aiwit App über Google Play gekauft. Nach ein paar Tagen mussten wir eine der Eken Kameras ersetzten, da der Akku nicht richtig aufgeladen hat. Für die ersetzte Eken Kamera müssen wir nochmals CHF 30.- bezahlen und bekommen das bereits bezahlte nicht zurück. Google Play hat unsere Bitte an Sie "Aiwit" weitergeleitet, bisher haben wir keine Antwort erhalten. Bitte prüfen Sie unser Anliegen und teilen Sie uns mit, wie Sie das lösen können.
    Geräteseriennummer:
    EKDB_ADC93E71-F69A-D185-F08D-DE1401E290D5
    MAC Adresse:
    9c:4b:49:b3:8a:1d
    Gerne würde wir diese App in den nächsten Jahren nützen.
    Beste Grüsse
    Ruedi Ledergerber
    Antwort Google Paly: GPA.3355-9801-8751-81131 - 365 days (Aiwit) - Nicht erstattet - 30,00 CHF und an Aiwit weitergeleitet.

    — by Ruedi 2 months ago

  • Camera stopped working on and getting charged double for subscriptions

    — by Angel Murray 2 months ago

  • Quiero cambiar mi cuenta

    — by Olga zamora 2 months ago

  • Hello i have video doorbell T8 and i have problem, during re installation at the end it says that registration failed. It was already registered and added to device. I was getting a error saying device offline and to try to fix I deleted the device and when I went to re-add it says registration failed.

    — by Tammy Williams 2 months ago

  • I'm trying to find the FSAN Number On my security camera.

    — by Justin Levi Hough 2 months ago

  • I’ve just payed yearly subscription, I only wanted to pay monthly, and it’s took the year out my account? But it’s not actually what I was after and want to cancel the full subscription would I get a full refund as it’s not even been a day.
    Sent from my iPhone

    — by Sara bray 2 months ago

  • Hi, my name's Gracie I got this product for Christmas from my mom. We did the 30 day free trial. And then, when it came up, we decided we were going to stick with this product and we decided to purchase the year long subscription just a week later after we purchased this, you all took out a 6 month subscription. Also, we have been trying to get ahold of you through the customer service on the app which we have been blatantly ignored for weeks. I have finally found that I could email you guys because I've been looking for a phone number and that doesn't existwe now would like a full refund for both of the payments that you took out of my account. And my subscription canceled as to my mom is going to order me. The ring camera that she should have to begin with. But we decided to try this company anyway if I do not hear back from you within 7 days and my refund With a refund, I will be getting ahold of my mom's attorney and we will be having him reach out to you to be getting my money back. You have my email address. I better hear from someone within 24 hours and within 7 days. I better have my refund thanks have a good day happy valentine's day

    — by Gracie norris 3 months ago

  • Hello i have video doorbell T8 and i have problem, during instalation at the end it says that registration failed. Can you solve me this problem

    — by Szymon Beben 3 months ago

  • can i please have my free lightbulb camera i left a comment on amazon i took a picture of the comment and i left my name address and phone number as directed when will i recieve my free lightbulb camera?

    — by leroy D clark 3 months ago

  • Got a text about my 30 day trial will expire on 2/18 and the subscription will start. How much and how often will I be charged

    — by Martin Cross 3 months ago

  • Hi, I started a year subscription for my door bell then it stopped charging. Amazon have replaced it for me but I need to transfer the subscription over? I’m not losing £24 and paying double when this wasn’t my issue. You will see that I’ve never used the subscription as I paid it one day before it broke.

    Please either cancel the year and refund in full so that I can purchase again or transfer it to new device.

    — by Emmy Farnham 3 months ago

  • Hi,

    I can’t redirect video from my new purchased camera:
    https://www.amazon.com/Aiwit-Doorbell-Wireless-Surveillance-Detection/dp/B0C65P813H

    to a local storage: I would prefer that. But I tried also buying 1 year subscription and it’s never working: the app payment method is just failing even though I can pay fine with the same cards in other apps

    Nikita

    — by Nikita Vlasenko 3 months ago

  • Doorbell is not working. I had it for 5 months and it will no longer connect to Wi-Fi. I want a refund or a new doorbell camera immediately. I have had horrible experience with customer service. No one is answering me and there is no number to call. This is truly disappointing considering I spent $30 on a year subscription that did not even last me 6 months.

    — by Macky Alexander 3 months ago

  • My money was taking out and I had cancel my subscription before you guys can start charging me. I would like my refund back for $32

    — by Sokary Pum 3 months ago

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