Contact Aiwit Customer Service

I want this cancelling as I've problem after problem with this doorbell losing connection all the time I've even had my Internet provider out to check my Internet and it's all fine. I'm paying for something I can't use. I know I've done a full years subscription I'd be happy with just half of the refund back. This needs cancelling at youre end or I'll be taking this matter further and getting higher people involved. You can email Google too as they was the one who took my payment.

I made a subscription payment but the subscription is not working

I am receiving alerts from my app but i’m apparently logged out and i’m not receiving and email code to reset the password. I need a link to do so

Good morning. I have just signed up for a 12 month subscription again for my awit doorbell. Unfortunately this has stopped working. If I purchase a ring doorbell will this work with my subscription. If not is it possible to cancel it please and have a refund

My camera stopped working, I thing it because of my little box piece that goes to the charger. How can I get a new one?

I need to know how to transferer my old doorbell cameras account to my new cameras.

My camera is offline and I need to get it back online. I can't chat with anyone online cause it won't let me

I want to cancel subscription

Not allowing me to renew subscription with same card I originally purchased app with was fine first few months now says payment method declined and everything is up to date on it ?

I have bought 3 additional aiwit compatible devices I will have a total of 4 and may buy more and want to upgrade to the VIP plan that supports 10 devices but I already have the basic plan on one device for around 5 months now can a get a partial credit for prorated amount towards the 99.99 cost of the VIP subscription ?

I need refund

i was charge several time for the service. only change me one time please. the charge for $59 was for 10 camereas

My device stopped working I purchased a new device is there anyway I can get a refund for the icloud plan I paid for already for the year or transfer it to the new device?

Hi, My doorbell Camera doe not work. it electric power is not comming to doorbell. It sis modelK50

would like to cancel £29.99 that comes off on my account on the 16th November 24 thank you

would like to cancel £29.99 that comes off on my account on the 16th November 24 thank you

I need to change my e-mail address. You tried to take £34.99 from my bank account but I cancelled the payment as I did not know who was taking money. Then I realised you possibly had sent an e-mail to my old e-mail. My new e-mail is - KoniOllie@redacted. I am truly sorry for my error and you take the payment as soon as.

My camera wont charge

Unlock my account

Hi i do not want to complain i am trying to sign up for the 30 day 99p a day free trial and my phone wont allow it is there another way i can sign up for the cloud storage
regards

Was doubled chatged

You doubled charged me I have an subscription for three month and you took money out today and it's not due til april

You doubled charged me I have an subscription for three month and you took money out today and it's not due til april

I signed up for online backup twice by mistake. Canceled both subscriptions in less than 24 hrs. Can I get refunded for one subscription and reactivate the other

I have been charged the same payment twice for the same subscription in the last 4 days why is this and can I get a refund please

My visit camera not recording, buy my subscription for a year on the 20/09/2024, please help to fix this as soon A.S.A.P. Thanks my name:Alwin Harold: my email address:alwynflash@redacted:

Can you please double check my subscription as I have paid money in April for year and now my camera has been blocked?

Hello. I wish to cancel my subscription to yourselves. I have a new router and it does not support your doorbell camera, because it is 5g wifi. Thank you , regards R.Verity

This has to be the worst company to speak with someone. Please cancel immediately!!!!

I have canceled my subscription with you due to the light bulb security camera not working with our Wi-Fi, which is 5G. Please issue a refund of $19.99 for my subscription as I am no longer using your services only had it for one day. I have requested a refund through my phone service carrier.
Dawn

Hello,

My name is Josiah and I had a package stolen off my porch a couple weeks ago(on September 27th) at the time I had the doorbell camera but not the cloud storage. Now I have the cloud storage and am wondering if I can get access to that video somehow.

I have M6Security Camera
Works only on 2.5Gh WiFi
My WiFi has been changed to a 5 Gh system Can my current M6 be converted
Do you sell a M6 type camera that is WiFi 5 Gh compatible
Robert Farr

I want to reinstall my camera but have mislaid the instruction book also what is the subscription fee Please

I added a new camera and was charged $30 c tax and it doesn’t work. Want a refund. Also have an other camera I renewed and it doesn’t work also want a refund for that one too. One of the cameras was working for a year then when my I Internet went out I can’t hook it back up. I called my Internet provider they said they couldn’t do nothing I had to call you to set one of them back up and they couldn’t help me out. So I need both a refund for both cameras. I paid $30 plus tax each.

I received my camera on July 17, 2024. I charged it a couple of days ago for more than 20 hours. It began taking videos but has stopped again. I purchased another camera and expect to receive it this Friday Oct. 11, 2024. I need to have my cloud storage switched to the new device or I will have to put in a claim with my bank for another refund. No one is answering my chat. Your email address came back MAILER DAEMON.

My camera has been acting up in the past couple of days. I had to put it on the charger two times in less than a week. It stopped recording on 10/05/2024 at 7:12:12 pm. My wifi is turned on.

KAMEP Video Doorbell Camera 1080P Wireless Door Bells Camera PIR Motion Detection, Two-Way Audio, Night Vision, Cloud Storage, 166° Wide Angle, IP65 Weatherproof, with Batteries. I purchased this door camera via Amazon in August 2021. The purchase included 3 days of free cloud video storage. This has suddenly changed so that the Aiwit app is demanding I purchase cloud storage subscription . One if the main reason I purchased your product was 3 days of free cloud storage. The fact I am now unable to view videos recorded means that the camera is no longer fit for purpose. A new camera sold by you today includes the 3 days free storage. Unless the free storage is reinstated. I would like a full refund of £59.99. I have already raised this issue with Amazon.

Hello
Im trying to access my recordings but I changed my wifi password before I did and now I cant get into my recordings. Can you help me get them so I can download them?
Thanks

I just purchased a year subscription for 105.99 after tax. I cant get the cameras to work. I need a refund please

I need help to connect the M6 ​​camera ID 2BFEP-CAM TO MY CELL. IT TELLS ME TO SEE MY NETWORK AND MY NETWORK WORKS VERY WELL SINCE I HAVE 5 MORE CAMERAS INSTALLED. Can you help me? My phone number is 503 473 3989 Abelardo Molina

I need a replacement camera mines broke already. I bought the Aiwit wireless door bell camera on Amazon less than 6 months ago. I can provide my purchase through email. Please contact me asap.

My Aiwit doorbell worked when I bought it and batteries were working. Then Device stopped linking to my WiFi and the battery is at 1%. I tried all the trouble shooting suggestions but batteries are not charging. I have plugged it into the wall outlet. Bluetooth is on and WiFi is set to 2G. Can give give me any more ideas of what I may be doing wrong? Thanks in advance.

Hi , I purchased your video doorbell, however it hasn’t worked right since I got it. Now it stopped working all together. Won’t charge , won’t turn on

hallo,
Ik heb een abonnement gedaan bij jullie voor 1jaar maar mijn provider odido hebben van mijn bankrekening €67,98 afgeschreven normaal is €33 en paar senten per jaar volgens mij is een probleem bij app aiwit ik hoor graag van jullie. Met vriendelijke groet.

I have purchased 3 doorbell cameras. I set up the first one and purchased the cloud storage on 9/6 not realizing it was just for 1 camera. Since i have more than 1 camera and plan to buy a couple more i was wondering if i can get a refund on that one cloud storage I purchased on 9/6 and add the storage for multiple devices so i can have cloud storage for all the cameras.

My solar powered camera was working fine for several months. Over the weekend it stopped connecting to wifi. All of my other devices are working fine with my wifi. I followed your instructions and deleted the device and am trying to reinstall it. I am sitting right in front of my router and it won't connect. My wifi password hasn't changed; nothing has changed except that the camera will no longer connect. Any suggestions on what I can do next? thanks.

I cannot seem.to see yesterday's recordings. Even though have paid membership

I need to cancel my subscription

My cloud service isn't working. I paid for 1 years service I believe in October 2023. Why isn't it working and is there a phone number available to speak to a technician?

I cancelled because my cameras were stolen but I was charged 4 times

I was charged twice and I already renewed my subscription. I was just charged on 9/6/24 for 29.99 and on 8/13/24. I would like a refund.

Forgot password for my Aiwit account I can't set up a new one without knowing my old one so can't access my recordings or set up subscription for the cloud can U help your end thanks.

I paid 29.99 for a years service. Now a month later you’re telling me I have to pay again to see my videos.

I am having real problems trying to set up the app on my model 15 IPhone and I really think that the instructions on how to setup the Smart WI FI Doorbell Camera are very difficult to understand and the two produsts are not responding to each other through wifi ... I am about to just send the product back through Amazon because I need help and I do not feel like you are helping me at all with all my issues with the device ... It was very hard to figure out how to contact support for my problems ... please help me and I will keep your product ... My name is Jim ...

Order number: GPA.3350-8229-8584-41620 . I didn't know that I had an auto payment set and I paid for a renewal. I couldn't see any videos until I subscribed

Hello there i have purchased this outdoor camera and it says that i can get a free trail on the storage but not geting that option but only to pay the full 35.99 now for the year can i have some help with this please

I cannot turn off the spotlight on my wireless camera and it’s way too bright

I am very disappoint in Aiwit poor performance. Yesterday 8/26/2024 the camera stop recording at 11.38 am and did not stat to recording until 5.00 pm. During that time a package was stolen from me and I do not have any footage of the crim. So you tell me why should I invest into this product when it does not work. I got the security camera for the purpose of keeping an eye on my door and it FAIL. So please tell me why I should continue this service that is not services me.

Hola tengo dos subcripciones nose porque

Please let me know how to add another camera to my existing account.

My password will not work and i have got the code from awit 3 times to change password and put in new passwords and it still will not work Help.

would like to be able to see Doorbell camera on my PC

I have subscription for 1 year...but now I am not using Aiwit doorbell more...so can you refund my money back....?

I had a paid subscription for nearly 3 years now I’ve had no issues with my device but one week ago it’s saying I have notifications but when I go to it it’s saying no videos. Just above the notification there is a pop up saying I need to purchase cloud storage which I already have and it’s asking for far too much money, why is this when I already have a paid subscription

U charged me twice

I canceled subscription but I have been charged. I need a refund please. I think I was actually charged two times. Please give my refund back to my discover card. Thank you

Hi
I want to cancel my subscription please
Alan Gray, Pennsway, Back Street, Winsham, Somerset, TA20 4ED, UK

The app just buffers and I can't see anything. I am getting notifications from the camera. I can't get the app to load. The door bell is sounding at 3am with a test. I have uninstall the app and reinstall. Logged out and back in. Not sure but the problem started around the time I got a update on the phone. Please help live in a apartment can't hear when someone at door.

Unable to see videos because of network connectivity issue. But nothing has changed and network is strong and fine. Need to review videos as we pay a subscription for this app to work.

How do I review videos past thirty days?

I have four cameras and one keeps going offline as soon as I get to work, i need help, here is the serial number for it 1650000241111280

Hi, I want a full refund my card was charged $66.28 today

How can we get our money back from a subscription we didn’t use and can’t use. Our internet upgraded to fiber optic 5 g and your product is not 5g compatible.

I have purchased a video doorbell but having problems connecting it

I have canceled m subscription I hope I won’t be charged anymore money I bought it August 10 2024 and from what I read there going to keep charging me and I canceled? I can’t even get 19.99 I gave them for a service that I can’t use this these security bulbs are not working

I had to reinstall Aiwit app for my iPhone and now I can’t get in the app

I was given passcodes but I couldn’t use the passcode to retrieve my new password

Keep getting error messages

Please help

My doorbell stop working I tried to reset it now I can’t log back in

I can not access my account. Says invalid but was working fine this morning. Internet is working. Not sure what is going on.

My Aiwit app is not working and it is saying it doesn’t recognize my email? My network is stable?

Issues logging into app. Also resetting password

I am locked out of the app and unable to access my camera I’ve attempted multiple devices can’t log on or reset password.

I'm getting a 502 bad gateway error what's going on why my camera not picking up

I can't get my doorbell camera back on. Keeps telling me network failure. also 502 gateway. Nothing recorded today. Battery is charged It worked fine this morning. I reset my password and tried all 3 of my wifi networks and nothing seems to work. Uninstalled app and reinstalled. Took batteries out of camera and reinstalled. Help.

I am unable to sign up and start an account on the app

Server issues are preventing us from doing anything with the unit. We can't log off from one phone, we can't log on with the other, it won't let us change wifi settings, we've done a hard reset of both the unit and our router. Please help!!

Says I have no cloud storage but both cameras have an active running subscription. Apologies constantly buffering and saying bad gateway

I cant renew my subscription it tells me bad gateway on the app

I’m getting bad gateway 502 on my doorbell camera

Good evening,
I’ve purchased a home video camera from your company that I’m unable to set up. Can I please get some assist regarding this matter?! It would be greatly appreciated. I cannot afford to waste any money and would like to get full use of the product I purchased.

Need confirmation code to reset my password

I’m having problems with my account. It’s not letting me log in at all. It’s not recognizing my email. I have 2 smart WiFi doorbell cameras. I’m a single mother I need my cameras. That’s my safety for my child and I. That camera protects my son and I. I don’t know what’s wrong with be app. But it was just working just fine yesterday with no problem not today I can’t log in to view nothing.
Email: jerardjohnson2020@redacted
That’s the email to my account
Number: 4049939802

I still show no network and connected to phone via wifi was showing picture still but now nothing and can’t do anything with it. Reset app, reinstalled app and now nothing.

The app want let me log in keep saying error

Hi my aiwit device is not working it says connection failed please logging again and in the main page it let's me go in for about 3 seconds it's says bad proxy

I am trying to contact tech support because my camara is not working after an update. It keeps saying network error. I deleted the app and reinstalled it and is not working. I need to get access to my camara. I paid for a subscription.

I have problems login into my account as of today. It keeps saying incorrect username password. I can’t see anything on my camera

I am having difficulty with my credentials to log in. I am using the same e mail address and password as I have used previously but the system does not recognize my e nail address. Can you check my credentials on your side to ensure that the e mail shown above is the one that is associated with this account

I apparently forgot my password. When I go to the recovery page and put in my email address, the system says that my email does not exist or there is a network error. So now I can't access my videos.

It keep saying not registered It's not registering my devices

I can not look at notifications. Every time I try to view them it says there is not a network connection but there absolutely is. I’ve tried resetting the device already