Published by Starboard LLC

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Why should I report an Issue with MBTA Rail?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Starboard LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MBTA Rail Customer Insights

1. Would love to see an option to push system notifications for specific trains, for example if it is delayed, or when the track is announcedNormally a fantastic and straightforward app but it's not showing real time updates for station stops.

2. New version doesn't update when opened, seems to have more trains not reporting, often toggles different train when checking details, and has trouble telling which trains have departed.

3. Update 8/25/21: Still not showing real time location updates some times for train 839 - South Station to Providence.

4. for example, it would be nice if the history page for each train went back longer than two weeks- being able to set it to month, 2 months, or some time period would he great.

5. I'd love to see an option that list times for your stop, not just the initial departure time when listing trains.I never write reviews but this app is lifesaver if you ride Commuter Rail.

6. Support this creator, makes our lives easier!!), especially with the new turn style ticket checking system coming soon in the summer, so you know the track ahead of time.

7. Says "This train is not reporting it's location."I've been using the other version for years and it's worth at least this much.

8. get real time information on trains, live map, chat with other riders, this app is legit.

9. Still worth the money, but it seems the "improvements" were more little gimmicks like cute icons on messages and not substance.Great app, but I just upgraded my phone to the OnePlus 7T Pro and the text in the boxes on the app is now truncated.

10. Can there be a font size option? I can no longer see the last number of the train or the last few characters in the status screen.

11. It just keeps getting better! Great job!This app is perfect, unbelievable that it is not affiliated with the MBTA based on the information, features and adoption of riders.

Steps to Troubleshoot & Fix MBTA Rail Issues

1. Fix MBTA Rail Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MBTA Rail: Restarting the app will resolve most errors.
  2. Update the MBTA Rail App. Here is how:
    1. On Android goto PlayStore » Search for "MBTA Rail" » Open MBTA Rail » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MBTA Rail » click "UPDATE".
  3. Clear MBTA Rail app cache: Clearing cached data will force your app to retrieve the latest data directly from MBTA Rail servers.
    1. On Android, goto Settings » Apps » Select "MBTA Rail" » click Storage » click "Clear Cache".
  4. Check MBTA Rail app permissions. If any of these permissions required to use your device's features are disenabled, MBTA Rail might not work.
  5. Uninstall and reinstall MBTA Rail. If nothing else has worked, completely uninstall MBTA Rail then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MBTA Rail not working


2. Fix MBTA Rail Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MBTA Rail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MBTA Rail not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MBTA Rail may not be able to connect to the Internet when running in the background.

Reported Issues