Contact ID GO Customer Service

Why should I report an Issue with ID GO - Stream Live TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Discovery Communications LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I love the app and the shows but for the love of God can you please stop with the ads nobody wants to watch an ad for 3 minutes straight, And most of them are repetitive it's extremely annoying I want to watch the shows not the ads if you could just get rid of the ads altogether that would be great, Then I would give you 5 stars instead of 3.

2. Lastly, if you could fix the "retry operation" button so that it actually works, that would be great.Love the shows!! Hate all the long, repetitive commercials.

3. All in all, I love the app but it really needs to be more friendly.I love the shows, but the way the app determines whether you have an xfinity cable subscription or not doesn't work correctly.

4. I am sure this is an operator error on my end, this app is perfect, very easy to navigate and set up to be extremely easy to use.Not a great app, but the show's are great if you like true crime.

5. Unlike Netflix, it doesn't appear to adjust playback according to the speed of an internet connection.

6. The only issue i have run into is i have starred different shows so i can return later and watch... it appears i can only star 10.

7. YouTube TV is my provider and wonder if anyone else is having the same problem? Changing from ☆ to ☆☆ only because you attempted to help.I like it, but it needs to fix a few issues.

8. Also, if you do need to multitask on your phone, make sure the commercials are done playing all the way first.

9. Maybe do a set at the beginning of episode, than once in middle and once at the end of the episode? Also it keeps crashing!! I've uninstalled and reinstalled the app to my tablet.

10. If you want to go back or skip ahead, you got to start all over...commercials included.

11. If the app kept you logged in for a couple of weeks, that would work as well, but within two days I'm logged out.Although this app my fave, I've given it 3⭐s.

1. Fix ID GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ID GO: Restarting the app will resolve most errors.
2. Update the ID GO App. Here is how:
   1. On Android goto PlayStore » Search for "ID GO" » Open ID GO - Stream Live TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ID GO » click "UPDATE".
3. Clear ID GO - Stream Live TV app cache: Clearing cached data will force your app to retrieve the latest data directly from ID GO servers.
   1. On Android, goto Settings » Apps » Select "ID GO - Stream Live TV" » click Storage » click "Clear Cache".
4. Check ID GO app permissions. If any of these permissions required to use your device's features are disenabled, ID GO might not work.
5. Uninstall and reinstall ID GO. If nothing else has worked, completely uninstall ID GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ID GO not working

2. Fix ID GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ID GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ID GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ID GO may not be able to connect to the Internet when running in the background.