Contact Dimplex Electric Heating Customer Service

Why should I report an Issue with Dimplex Electric Heating?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dimplex North America to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app lets you remotely manage any Dimplex CONNEX-enabled heater via a CONNEX Wi-Fi controller.

2. For home or remote property, ensure perfect comfort and energy savings from anywhere using your Android device.

3. Compatible with all Dimplex CONNEX-enabled heaters. - App is compatible with WiFi or cellular connectivity.

1. The app does work as intended and even though app crashes, the dimplex controller still makes the updates.

2. Everytime I set a schedule it crashes, it takes at least two times to connect to the controller because it fails after you put in your password for the wifi.

3. - As this app is meant to control simplex heaters thru the controller, it should be able to set up minimum and maximum temperatures to prevent manual override by kids.

4. Why not have more then 4 zones? A bit buggy when changing temperatures as the numbers are hard to see and sometimes jump higher when adjusting.Not able to connect app with controller.

5. Followed all directions and completed all steps as listed in the manual and online videos, but it seems app has no ability to change controller.

6. It has dropped connectivity several times in the last couple of years, and doesn't appear to have the ability to reconnect again unless you are in the same location as the controller.

7. I have no idea how this company stays in business, they don't even care their products suck.The app crashes when making changes to a zone schedule.

8. The device does work and however they need to work on the setup battery the coin cell dies after one use, they should keep it aa for when you need to set up wireless.

9. I don't know that I would recommend this product line.I have a hard time deciding which is worse: the app, the controller or the heaters.

10. The concept is good, but Dimplex really needs to revamp the software and controller firmware.

11. The app itself is barely usable or functional but at least it kind of works, unlike the controller which is unusable.

1. Fix Dimplex Electric Heating Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dimplex Electric Heating: Restarting the app will resolve most errors.
2. Update the Dimplex Electric Heating App. Here is how:
   1. On Android goto PlayStore » Search for "Dimplex Electric Heating" » Open Dimplex Electric Heating » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dimplex Electric Heating » click "UPDATE".
3. Clear Dimplex Electric Heating app cache: Clearing cached data will force your app to retrieve the latest data directly from Dimplex Electric Heating servers.
   1. On Android, goto Settings » Apps » Select "Dimplex Electric Heating" » click Storage » click "Clear Cache".
4. Check Dimplex Electric Heating app permissions. If any of these permissions required to use your device's features are disenabled, Dimplex Electric Heating might not work.
5. Uninstall and reinstall Dimplex Electric Heating. If nothing else has worked, completely uninstall Dimplex Electric Heating then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dimplex Electric Heating not working

2. Fix Dimplex Electric Heating Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dimplex Electric Heating be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dimplex Electric Heating not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dimplex Electric Heating may not be able to connect to the Internet when running in the background.