Published by De Agostini Scuola on Jun 18, 2024

Report an issue with eReaders Black Cat and Cideb.
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Why should I report an Issue with eReaders Black Cat and Cideb?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of De Agostini Scuola to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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eReaders Black Cat and Cideb Customer Insights

1. Tried to buy my books from you on.line but you keep saying your warehouse has moved so you can't complete my request! This meant I drove for nearly 2 hours to a retailer to buy these books and paid nearly twice as much as you advertise!! Please try to give me the will to carry on trying!!!!!!I don't know what's wrong, but I've bought a printed book (Notre-Dame de Paris) and tried to activate it in this app as said on the back cover.

2. So it's a bargain if you plan to read more than one book a month.Fantastic library and great resource for language learners of english, german, french, and Spanish.

3. On my Pixel2 (but not chromebook), the app is very slow to load, & the library shows empty when I have books downloaded.

4. The app allows you to read from the entire catalogue @ 10 euros a month, a little more than the price of one of the digital books.

5. The books to read have audio and will play each page while highlighting words as they are spoken.

6. Not satisfied at all.i tried using it but it's impossible this is my 3 time that I find a way to do the log in but anything , it always says me that i have to confim my mail , but this is my 4 time I try itDoes not work.

7. I wish I hadn't seen that code, to be honest.Registration to website is not working, I can't sign in te app and so I can't use the audio option.

8. For the vastness and media-rich content, it' an absolute steal!Can't activate any of my 3 new books.

9. Each chaper (typically eight per book)are condence and include a translation in the desired language.

10. It doesn't bother me too much, since I can listen to the book through the disk, but it spoils the impression.

11. Multiple books for each level beginners and above.

Steps to Troubleshoot & Fix eReaders Black Cat and Cideb Issues

1. Fix eReaders Black Cat and Cideb Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart eReaders Black Cat and Cideb: Restarting the app will resolve most errors.
  2. Update the eReaders Black Cat and Cideb App. Here is how:
    1. On Android goto PlayStore » Search for "eReaders Black Cat and Cideb" » Open eReaders Black Cat and Cideb » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eReaders Black Cat and Cideb » click "UPDATE".
  3. Clear eReaders Black Cat and Cideb app cache: Clearing cached data will force your app to retrieve the latest data directly from eReaders Black Cat and Cideb servers.
    1. On Android, goto Settings » Apps » Select "eReaders Black Cat and Cideb" » click Storage » click "Clear Cache".
  4. Check eReaders Black Cat and Cideb app permissions. If any of these permissions required to use your device's features are disenabled, eReaders Black Cat and Cideb might not work.
  5. Uninstall and reinstall eReaders Black Cat and Cideb. If nothing else has worked, completely uninstall eReaders Black Cat and Cideb then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing eReaders Black Cat and Cideb not working


2. Fix eReaders Black Cat and Cideb Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make eReaders Black Cat and Cideb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to eReaders Black Cat and Cideb not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, eReaders Black Cat and Cideb may not be able to connect to the Internet when running in the background.

Reported Issues