Published by Blackboard Collaborate, Inc.

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Why should I report an Issue with Blackboard Collaborate™ Original (Old Version)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Blackboard Collaborate, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Blackboard Collaborate Customer Insights

1. Does anyone have the same problem that can help me?It only works for devices it wants to work for me and my brother are online school and online school uses blackboard it kind of sucks i need the extra credit point and im stuck I can't log into any of my blackboard collaborate sessions it the app and program it won't even work on my laptop I HATE BLACKBOARD COLLABORATE!!! now because of this stupid app im going to fail 7th grade😠can you plz respond as soon as possible because I am failing here you need to fix this app,app it has worked before🤔Piece of trash.

2. I hope for the worst to happen to this app so you guys can actually try and fix these problems.The app no longer works as it suggests me to look for updates because it may not work with this version of android (I have android version 10 on my phone) and it's just not opening my classes.. Kindly help me fix this issue.

3. Otherwise the chat functions are good and the screen sharing works well.this app doesn't have access to the recorded videos, defeating the entire purpose for a mobile app.. though I thought this was a low hanging fruit and would have been fixed way back.

4. I have an online class that requires me to use blackboard collaborate, but I can't download it since there's only options for Windows, Mac, Linux, and Solaris.

5. The only problem is the sound quality is not always so good and there's a lot of sound disruption (lagging, muting, sound going too soft to understand what is being said).

6. I hope you work on playback or a record setting so I dont have to watch another lesson because I was not there for the end.

7. I click a join link from my class on canvas which used to work just fine before and connected me automatically.

8. Maybe you might get lucky and have it actually connect like it's meant to but more than likely your experience with this app will end in frustration and wasted time.App doesn't do anything.

9. I went to go do something last minute and when I got back the session ended so I couldnt get my work complete.

10. Tried this on my phone too and it does the same thing.ABSOLUTELY RIDICULOUS!!! What's wrong with this app? I clicked the Install button.

11. This is distressing.I like it how I'm able to listen to my classes on the go, BUT I strongly dislike how I cannot listen to any of the class recordings.

Steps to Troubleshoot & Fix Blackboard Collaborate Issues

1. Fix Blackboard Collaborate Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Blackboard Collaborate: Restarting the app will resolve most errors.
  2. Update the Blackboard Collaborate App. Here is how:
    1. On Android goto PlayStore » Search for "Blackboard Collaborate" » Open Blackboard Collaborate™ Original (Old Version) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blackboard Collaborate » click "UPDATE".
  3. Clear Blackboard Collaborate™ Original (Old Version) app cache: Clearing cached data will force your app to retrieve the latest data directly from Blackboard Collaborate servers.
    1. On Android, goto Settings » Apps » Select "Blackboard Collaborate™ Original (Old Version)" » click Storage » click "Clear Cache".
  4. Check Blackboard Collaborate app permissions. If any of these permissions required to use your device's features are disenabled, Blackboard Collaborate might not work.
  5. Uninstall and reinstall Blackboard Collaborate. If nothing else has worked, completely uninstall Blackboard Collaborate then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Blackboard Collaborate not working


2. Fix Blackboard Collaborate Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Blackboard Collaborate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Blackboard Collaborate not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Blackboard Collaborate may not be able to connect to the Internet when running in the background.

Reported Issues