Contact Blackboard Instructor Customer Service

Why should I report an Issue with Blackboard Instructor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blackboard Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Discussion boards are a little cumbersome to use - would be nice if fewer threads (at the moment you can reply to a reply to a reply ad infinitum) were possible since discussions go off on tangents and it becomes difficult to navigate back to the original post or keep to the topic.Useful, but not yet perfect.

2. Why not develop this to make accessing the tools instructors actually need and use, like messages, attendance, and so on? Having to open a browser from the app to access these tools is ridiculous.Barely functional.

3. If your class uses discussion boards, the app is good for reading and replying to those (though the nested replies are difficult to follow in the app, which treats nested threads like menus).

4. It's a waste of time and a waste of space on my phone.It's a solid app, could use a lot more functionality but adding the ability to upload documents and view PDFs/ppts and so on.

5. For instance I would have never known that the 3 dots in upper right corner indicated an attachment while using Android device.As an interface for instructors to access our classes, this is terrible.

6. Even something as basic as checking messages doesn't work, as I end up starting at a blank white screen rather than my class inbox.

7. It's solid for a very basic access app, but it could be so much more useful with some minor adjustments.The app us working well again (on one update I had issues with heading but that seems fixed).

8. However, I would like to be able to reply to the Course Messages easier.

9. Overall, I like it but still needs a few things.It's very convenient to have BB on the go allowing me to remind, connect and add to course content in real time.

10. No option to view grades or grade items...it is almost as though you were looking at the app in student view.

11. And Current Courses should be displayed FIRST in the listing of courses just after logging in, not at the END of a list.Great improvement over BbGrader app.

1. Fix Blackboard Instructor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Blackboard Instructor: Restarting the app will resolve most errors.
2. Update the Blackboard Instructor App. Here is how:
   1. On Android goto PlayStore » Search for "Blackboard Instructor" » Open Blackboard Instructor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blackboard Instructor » click "UPDATE".
3. Clear Blackboard Instructor app cache: Clearing cached data will force your app to retrieve the latest data directly from Blackboard Instructor servers.
   1. On Android, goto Settings » Apps » Select "Blackboard Instructor" » click Storage » click "Clear Cache".
4. Check Blackboard Instructor app permissions. If any of these permissions required to use your device's features are disenabled, Blackboard Instructor might not work.
5. Uninstall and reinstall Blackboard Instructor. If nothing else has worked, completely uninstall Blackboard Instructor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Blackboard Instructor not working

2. Fix Blackboard Instructor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Blackboard Instructor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Blackboard Instructor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Blackboard Instructor may not be able to connect to the Internet when running in the background.