Contact Grab Customer Service

Why should I report an Issue with Grab - Airport Mobile Ordering?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cursus Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Grab a better airport experience by unlocking access to dining and retail information and ordering along your path through the airport.

2. In app mapping with turn by turn directions and directories at over 60 airports world-wide help travelers make intuitive decisions while they travel.

3. Order food using the Grab mobile app and avoid lines at the airport going straight to the Grab pick up area on your way to the gate.

1. Having all food, retail and service in one nice organized place is great! Love the order on the go ability, search and directions features.

2. I have uninstall and then reinstall the app just for my account to appear Additionally, my airport employee discount has not worked in my last 3 transaction and I cannot figure out why that is.I set up an account, but the app is useless.

3. This app would be nice if it gave you options to sign in when or if you forgot your password.I used this service through a QR code in the airport and I never got my food.

4. Currently waiting for my refund.Was told by an employee at DFW airport that I could order my food through the app and get it delivered to me.

5. After closing the several times, it now will not populate a map.Wanted to order some food at phl airport from chickie & Pete with this app but after I downloaded the app.

6. There was no delivery option and it told me I needed to go to gate E33 after I already went through baggage claim and wasn't able to get my order in person or delivered.

7. The app tells me that it has sent an email to my account but none of them have yet to appear (yes, I checked the spam box as well).I have an account with the app.

8. When trying to order, a pop-up gives to option to order, but the link is dead and I am unable to place an order.

9. Lately it keep giving me error messages when I try to log in and I never receive the reset emails for my password.Keeps me in a perpetual login loop.

10. I have been unable up login order after multiple attempts over the course of 1 hour.

11. and it shows an actual "in airport" photo of location, their phone number and operating hours.

1. Fix Grab Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Grab: Restarting the app will resolve most errors.
2. Update the Grab App. Here is how:
   1. On Android goto PlayStore » Search for "Grab" » Open Grab - Airport Mobile Ordering » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grab » click "UPDATE".
3. Clear Grab - Airport Mobile Ordering app cache: Clearing cached data will force your app to retrieve the latest data directly from Grab servers.
   1. On Android, goto Settings » Apps » Select "Grab - Airport Mobile Ordering" » click Storage » click "Clear Cache".
4. Check Grab app permissions. If any of these permissions required to use your device's features are disenabled, Grab might not work.
5. Uninstall and reinstall Grab. If nothing else has worked, completely uninstall Grab then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Grab not working

2. Fix Grab Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Grab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Grab not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Grab may not be able to connect to the Internet when running in the background.