Contact Course Hero Customer Service

Why should I report an Issue with Course Hero: AI Homework Help?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Course Hero to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Everything overall is really good because I'm finally passing my classes with this app (only semester so I got a 3 month sub) , but I would really enjoy it if they found a reasonable price that students, who need help, can manage.This isnt as good, I think loading a full document should have everything that I am looking for on it and it never does.

2. Whats the point of having a subscription, when you have to pay for points? I find myself downloading multiple different documents to get one answer to help with homework that may be simular to what I am looking for.

3. Definitely the only month I'll utilize this platform unless it becomes less expensive.Excellent source for homework help in all subjects, with plenty of resources and study guides, as well as documents that provide a starting point if a topic or question is confusing.

4. Also, other than 'submitting feedback' there is no customer support, so I'm just out $40 and can't cancel my subscription from the app.I really enjoyed this app but the one thing I do not like is the fact that it's a bit more pricey than many people want to pay.

5. It saves some leg work, but you won't be able to submit work you get straight from course hero without red flags.The app is kind of helpful, it helps you alot with your classes, quizzes, homeworks, and so on.

6. Chegg is better !If you need assistance on an exam (open book of course), you are only able to unlock one document at a time, which is often one unanswered question.

7. If able, the one-time, annual subscription is the best option, so you at least don't have a monthly bill or auto-deduction.

8. I don't generally use paid services, but it has helped tremendously!EDIT: I sent an email and they are refunding my and canceling my subscription for me.

9. So, I went to cancel my subscription but the 'manage subscription' page won't work.

10. When you subscribe with it, it allows to ask the tutors for only 20 questions, everytime when I tries to ask tutors, it takes LONG time to answer my questions, even if they are short and clear.

11. I wish I never paid 25 dollars for this useless service.I pressed the monthly plan and it still charged me the $119 for the annual plan.

1. Fix Course Hero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Course Hero: Restarting the app will resolve most errors.
2. Update the Course Hero App. Here is how:
   1. On Android goto PlayStore » Search for "Course Hero" » Open Course Hero: AI Homework Help » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Course Hero » click "UPDATE".
3. Clear Course Hero: AI Homework Help app cache: Clearing cached data will force your app to retrieve the latest data directly from Course Hero servers.
   1. On Android, goto Settings » Apps » Select "Course Hero: AI Homework Help" » click Storage » click "Clear Cache".
4. Check Course Hero app permissions. If any of these permissions required to use your device's features are disenabled, Course Hero might not work.
5. Uninstall and reinstall Course Hero. If nothing else has worked, completely uninstall Course Hero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Course Hero not working

2. Fix Course Hero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Course Hero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Course Hero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Course Hero may not be able to connect to the Internet when running in the background.