Published by Catalina Group on Oct 23, 2024

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Why should I report an Issue with Call Recorder - Cube ACR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Catalina Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Call Recorder - Cube ACR image 1 contact Call Recorder - Cube ACR image 2

Call Recorder Customer Insights

1. Very pleased with it, and great job to the support team, thank you very much.Super Useful!! Got sketchy companies you're trying to keep honest? Got a family member who tries to threaten you? Just like receipts of all kinds, even voice calls? This is definitely the app for you!! You can have it auto record all calls or just certain people! You can simply have an on/off button to just record what you want! Excellent quality app!! I love this and have been using it for years and when I've changed phones.. - I always make sure to redownload it!!Actually loved the app till now, but it's happening again.

2. This app shouldn't need this enabled to record calls!! Super sketchy.I expected the recordings to be of the entire call, meaning both the caller and the receiver.

3. UPDATE: Worked well for 4 days, now it it labels every call "Unknown Caller", even the same ones it labeled correctly for the first 4 days, nothing I do will allow me to listen to any recordings after day 4, I WILL BE REQUESTING A REFUNDI used CubeACR for quite a while on my Samsung s21.

4. Great app, the recordings are very clear and it records as soon as you answer the call or when you push the send to call out it starts recording.

5. The only thing it does is take up storage space.It's a great I have had for three years, and had a couple issues but they were resolved very quickly after I notified the support center either they fixed the problem or they told me how.

6. Very disappointed! Especially since it shows the recordings still evey time I get or make a call but they've all been blank for the last month n a half or more.

7. Since April 22nd, it's not recording any sounds and also showing all incoming/outgoing calls as unknown contact.

8. If you try to listen to any of your calls the phone will act as if you're actively in a call.

9. If you have any smart wear on, it will try to play out of that instead of the phone or earbuds such as a smart watch.So far I'm impressed, records incoming and outgoing very clearly and automatically.

10. Contacts are no longer listed with incoming or outgoing calls from my contact list.

11. Any movement of your phone will cause the screen to flicker as its trying to prevent you from "accidentally" messing with the screen.

Steps to Troubleshoot & Fix Call Recorder Issues

1. Fix Call Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Call Recorder: Restarting the app will resolve most errors.
  2. Update the Call Recorder App. Here is how:
    1. On Android goto PlayStore » Search for "Call Recorder" » Open Call Recorder - Cube ACR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Call Recorder » click "UPDATE".
  3. Clear Call Recorder - Cube ACR app cache: Clearing cached data will force your app to retrieve the latest data directly from Call Recorder servers.
    1. On Android, goto Settings » Apps » Select "Call Recorder - Cube ACR" » click Storage » click "Clear Cache".
  4. Check Call Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Call Recorder might not work.
  5. Uninstall and reinstall Call Recorder. If nothing else has worked, completely uninstall Call Recorder then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Call Recorder not working


2. Fix Call Recorder Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Call Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Call Recorder not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Call Recorder may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I WOULD LIKE TO CANCEL SUBSCRIPTION TO CUBE ACR .THANKS IN ADVANCE.

    — by Milorad Budislav Aksin 10 months ago

  • I need this Call recorder Cube app to stop tey7ng to charge my PayPal every single day .
    Twice a day. Please make it stop

    — by Leah Stickney 11 months ago

  • I can't hear others voice ..my voice only hear..

    — by Kavitha 1 year ago

  • I no longer consent to having cube acr on my phone. Please delete account immediately and remove it from my phone. Thank you

    — by Sam Rea 1 year ago

  • I would like to cancel my subscription.

    — by Naeem Peterson 1 year ago

  • Hi. Please cancel my subscription. The app has stopped working so I no longer want to use it. Thanks Mary

    — by Mary Davey 1 year ago

  • Cancel subscription

    — by Robert E Clingenpeel 1 year ago

  • Did not work the way I needed it to.

    — by Terry L Farmer 1 year ago

  • Hello, I wanted to record video calls but it's just doing Audio's so I 2abt to cancel this subscription

    — by Gagandeep Gill 1 year ago

  • I'd like to cancel my subscription and get a refund of the $21.59 that was taken from my account. I only used this service once, during an abusive situation, and meant to cancel within the trial period.

    — by Amy Booth 1 year ago

  • When I go to subscriptions in the cube app or my play store app it doesn't have any subscriptions I do not want my account charged right now I can't afford it

    — by Ashley 1 year ago

  • Hi. I need a refund. Cube ACR charged me and I did not want to use the app.

    — by Andrew Simpson 1 year ago

  • Please delete any account or information about me immediately! I don't want this app and for some reason I can't Uninstall the Cube app.

    — by Sara Hansen 2 years ago

  • Urgently cance,l my subscription. I dont even have the app installed.

    Please cancel now urgently and send me confirmation

    — by Barbara van Rooyen 2 years ago

  • Why does Cube ACR automatically turn off on Galaxy Z fold 4?

    — by Annemarie 2 years ago

  • Hello. I'm having a problem with hearing my older phone calls. At first I could hear them but not now. There a couple of phone calls that are very important to me. I've looked on Google and spoke to a Samsung tech but nothing works. Again, how can I listen to my older phone calls?
    Thank you

    — by Leslie Van Stell 2 years ago

  • Hello,

    I would like to cancel my subscription Pro to the Cube ACR application because I am not satisfied with the application functioning. The app constantly fails to record and the discussions recorded don't have the voice of my interlocutory.

    Thank you on advance for cancelling the subscription and returning back the money.

    Regards,
    Olga

    — by Olga Stuga 2 years ago

  • I want to cancel subscription.

    — by MANOJ NAYAK 2 years ago

  • Want cancel my trial, so I dont get subscribed!

    — by Haralds Veispals 2 years ago

  • I deleted very important audio files accidentally yesterday ( 9/17/2022) , please kindly help me to restore deleted files.
    Best Regards

    — by Sharareh 2 years ago

  • Hi there, I'm looking to upgrade to the premium account. It constantly is in a loading mode and won't get to the purchase page. I have very important conversations recorded that I wanted to get backed up to the cloud. I also have a few hours smaller questions about how the app and subscription work. Do you have a contact number that I could quickly chat to a rep? Thank you. Joel

    — by joel macisaac 2 years ago

  • I have an Samsung Galaxy S21 Ultra (Android) phone. I also paid for a 1 year subscription to Cube ACR, my phone number is 615 829-1201. When my phone calls are recorded I can hear my self but I cannot hear the other person. Please help solve this problem or refund my payment. Thank you. The email I used to set up Cube ACR on my phone is letty391@redacted

    — by Leticia 2 years ago

  • the app is not recording both sides

    — by jerri 2 years ago

  • I am experiencing crackling when recording my calls. I did recently purchase the subscription for Cube ACR for 2 of my new phones, Galaxy S20 FE and Galaxy S22. I have no issues with recording on the S20, however the S22 there is crackling when listening to the recorded call. No crackling when the call is taking place, only when listening to the recording. PLEASE let me know as soon as possible a resolution to this issue as I will not continue using the app on my S22 if this is not resolved.

    — by Angela Lanzara 2 years ago

  • I want to cancel my subscription, please... Thank you

    — by Ekaterina Lebedeva 2 years ago

  • Bonjour,

    J'ai installé l'application Cube ACR sur mon téléphone Samsung Galaxy A70, il y a quelques semaines.
    Je peux bien entendre mes conversations téléphoniques. Je m'entends et j'entends mon correspondant.

    Par contre, j'aimerais savoir comment enregistrer dans Cube ACR mes conversations sur WhatsApp, que ce soit en audio ou en vidéo, s'il vous plaît. Après avoir écouté ma conversation, il n'y a que ma voix que j'entendais, mais pas mon correspondant. C'est très embêtant.

    Pouvez-vous me donner des conseils pour enregistrer mes conversations audio ou vidéos sur WhatsApp ou Signal ou Viber par exemple ?

    Je vous remercie pour votre aide.

    Bien à vous,

    Corinne Juliane CECCARELLI

    — by Corinne Juliane CECCARELLI 2 years ago

  • Hi
    I have a Galaxy S22,,,this phone has a "c" connector for my headset, as I use a wired earbuds to talk with
    If I use a direct C adapter headset it will not record the voice of the other person, only mine
    However, If I use a "c" adapter to 1/8in and use my old wired earbuds it will record both sides

    DO you have a fix for recordeing both sides using a direct "c" conection wired earbuds?
    Thank you

    — by paul 2 years ago

  • My mobile phone connection withh EE is very week and i now have to use wi-fi calling to be able to make and receive calls If i use wifi calling on my phone the Cube app only records my side of the conversation. It records both sides of conversation if i am in a location that has a googd signal and wi-fi calling is swithed off. My phone is a Samsung Galaxy S10

    — by John Perry 2 years ago

  • I am not longer need it this app

    — by pedro blanco 2 years ago

  • So I need it to cancel 😞 thanks

    — by Andre 2 years ago

  • I can't hear the other person on the next side if the recording but myself

    — by Andre 2 years ago

  • I want to shift my cube acr subscription on another device how can it done

    — by manoj phalke 2 years ago

  • Please cancel my subscription. If you need any information from me, please feel free to reach out.
    Thanks
    Sukhpreet

    — by Sukhpreet Kaur 2 years ago

  • doy autorización para cancelar mi suscripción de la aplicación CUBE ACR correo linderbriones@redacted celular: 051997181990

    — by Linder Briones Paredes 2 years ago

  • Quiero cancelar mi suscrición, de esta aplicación mi correo Linder Briones Paredes celular 051997181990

    — by Linder Briones Paredes 2 years ago

  • Please cancel my subscription I took out today 17/5/22 for one free week then £9.99 a year the app is rubbish please cancel forthwith,thankyou

    — by Darren Horton 2 years ago

  • Please cancel asap, because I only wanted to try it. I don't need the service. Thank you.

    — by Nancy Gotsdiner 2 years ago

  • Please cancel my subscription. Thanks

    — by Kelly Slogan 2 years ago

  • Hello
    To whom it may concern
    I want to cancel my Cube ACR recordings
    Please advice as I am not able to do so on my ph.

    — by Shazia Salaam 2 years ago

  • Why not recording of incomer voice other side voice

    — by Khageshwar Pradhan 2 years ago

  • Please cancel my subscription to Cube ACR.

    — by Mary E Hepting 2 years ago

  • Need my subscription cancel

    — by Marques Coleman 2 years ago

  • I have a free 7 days trial and the app does not work on my phone. Please cancel my subscription

    — by Aaron Pate 2 years ago

  • Please cancel my free trial. My Paypal is linked to this email. The fee is not showing on Paypal's automatic payments. I am cancelling because the service didn't work, but I'm unsure if the error was from the product or the phone using the product.

    — by Jonathon Sweeney 2 years ago

  • ACR Cube voice recorder taken over my phone---cannot get my home screen back--how do I get back my home screen please thank you

    — by henry 2 years ago

  • i dont want this subscription becoz of this is not working properly

    — by QADEER ALI 2 years ago

  • I never launch this app. I never gave approval for this service to start. You have been robbing me blind. There is no hunger icon. There is nothing but a message scroll to turn service o. Or odd n to deny. I have danied this a number of times. Stop immediately and refund my money. I am contracting my attorney in the morning.

    — by Virginia L Golub 2 years ago

  • Saya mau rekaman yg kehapus minta d pulihkan lg

    — by Tedi heryanto 2 years ago

  • Please cancel asap, because I only wanted to try it. I don't need the service. Thank you.

    — by Iris Hunter 2 years ago

  • Can you please cancel my subscription as it didn't work with my phone.

    Many thanks

    — by Shuren Roy 2 years ago

  • Please cancel my subscription immediately. Thank you

    — by Yolanda Garrett 2 years ago

  • Please cancel subscription and send confirmation to m.vanstraten@redacted.

    — by Michiel van Straten 3 years ago

  • I'm not wanting to get the premium cube ACR app because I have been trying to get it working properly but I'm definitely not pleased with that all at all!!
    I'm sorry but I'm definitely not looking to pay for the premium version to be stuck waiting for it to be working on my Android phone
    Please cancel my subscription and refund the money fully to get out of the cost for a program that is not able to get resolved quickly enough.
    Thank you for your immediate response to substantiate the cancellation and my full refund ASAP please.

    — by Patricia Elena Turner 3 years ago

  • Sir,
    So many interactions with you about call recording problems with your cube ACR call recorder app, it's not working on my phone so please cancel my subscription and pay back my amount also I have tried to cancel from my phone so it not happening please do it.
    Thank you
    Anjaiah Rangampally
    9394010181

    — by Anjaiah Rangampally 3 years ago

  • Don't want to cancel , just need to know how to retrieve calls from last week?

    — by Michael Daye 3 years ago

  • Why am I being charged when I don't have an account with you. Please cancel my account

    — by Gillian K Ellis 3 years ago

  • Please cancel ‘premium’ recurring subscription for Cube ACR. I no longer have an android phone.

    — by Connie Byer 3 years ago