Published by Relocare Taxation International ApS

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Why should I report an Issue with Social Security App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Relocare Taxation International ApS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Social Security App

1. With Denmark and Sweden as the first countries, Social Security App has an automatic application in process and soon we will have an automatic application filing for all EU/EURES countries matching the requirements for data and filing for each country.

2. It is a legal requirement that all business travelers have an approved A1 social security application with them from their country of social security, for all business travels lasting more than 24 hours.

3. If an employee is traveling in a European country without the correct and approved A1 certificate, they are under the social security of the country they are visiting, since the Blue Health Card only covers private travels.

4. Social Security App can also be used to detect if certain limits for travel activity in a country have been exceeded, resulting in a warning as a means to initiate action and apply for more days in the country in question.

5. Social Security App is an easy and efficient way of tracking and tracing business travels as well as streamlining the compliance process of filling out A1 applications.

6. The Social security app is a super simple, flexible and agile tool for HR to secure compliance for employees in a world with increasing demands.

7. The Social Security App will utilize the location feature of the device to automatically detect when the user enters a foreign country and proactively prompt the user to log this information if it is work-related.

8. Further there can be a claim for social security payments in the European country you are visiting, and finally, the employees can be at risk.

9. Employees will only be involved in the process, when they have to confirm work-related travel and they will not need to e. g. log-on to a digital platform, or fill-in a PDP and send it by post to file an A1 application, thus saving significant time and supporting compliance demands for both employee and company.

10. Hence, Social Security App is a really important tool and insurance for all employees who are traveling for business.

11. Social Security App can of course handle and control the data for social security, but the tool can also be handled and used exclusively by the companies on the basis of a license per user.

Social Security App Customer Insights

1. I'm not sure if this is even the correct app.I actually cannot find which app I need to use as I draw social security disability income there's not one for that but I do receive a social security check so I went into ssa.gov that's not the one I need to be in I need some helpHard to navigate aroundApp sucks can't get it workingVery easy getting logged on.

2. Social Security Office is also extremely hard get ahold of.

3. Doesn't work.

Steps to Troubleshoot & Fix Social Security App Issues

1. Fix Social Security App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Social Security App: Restarting the app will resolve most errors.
  2. Update the Social Security App App. Here is how:
    1. On Android goto PlayStore » Search for "Social Security App" » Open Social Security App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Social Security App » click "UPDATE".
  3. Clear Social Security App app cache: Clearing cached data will force your app to retrieve the latest data directly from Social Security App servers.
    1. On Android, goto Settings » Apps » Select "Social Security App" » click Storage » click "Clear Cache".
  4. Check Social Security App app permissions. If any of these permissions required to use your device's features are disenabled, Social Security App might not work.
  5. Uninstall and reinstall Social Security App. If nothing else has worked, completely uninstall Social Security App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Social Security App not working


2. Fix Social Security App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Social Security App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Social Security App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Social Security App may not be able to connect to the Internet when running in the background.

Reported Issues