Contact Busuu Customer Service

Why should I report an Issue with Busuu: Learn Italian?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Busuu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Horrible for people who prefer other options to study new words.I have used Busuu everyday for about 2 weeks now for learning Italian from complete beginner level.

2. You get feedback from people doing the languages you are learning and also contribute in helping others learn the languages you know and vice versa.

3. I am learning italian at the moment and I feel like I'm making progress very fast and in a short time.

4. I am hoping to be able to talk fluently italian at the end of the whole course...but lets see!!App has another bug now, when it tests my pronunciation the recording skips immeditlately and I can't record my voice.

5. I think it's one of the best I've ever used! I love the online community and ability to get feedback on speaking/writing exercises from native speakers as well as the dialogue listening practice.

6. Only downside is the payment to continue particular lessons given.Pretty cool app to learn languages.

7. Also, there is an issue of long loading time for lessons and especially for revising vocabularies I have learned (now about 500 words).

8. Please fix this issue.This course is hard! It also assumes you understand things that are not explained at all well unless you already have a basic understanding of language.

9. I love it! it has taught me a lot in many languages around the world in such a short time.

10. I love this app for learning Italian.

11. I have logged out two times and re - installed the app - still doesn't work.Very clear and easy to understand explanations of grammar.

1. Fix Busuu Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Busuu: Restarting the app will resolve most errors.
2. Update the Busuu App. Here is how:
   1. On Android goto PlayStore » Search for "Busuu" » Open Busuu: Learn Italian » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Busuu » click "UPDATE".
3. Clear Busuu: Learn Italian app cache: Clearing cached data will force your app to retrieve the latest data directly from Busuu servers.
   1. On Android, goto Settings » Apps » Select "Busuu: Learn Italian" » click Storage » click "Clear Cache".
4. Check Busuu app permissions. If any of these permissions required to use your device's features are disenabled, Busuu might not work.
5. Uninstall and reinstall Busuu. If nothing else has worked, completely uninstall Busuu then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Busuu not working

2. Fix Busuu Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Busuu be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Busuu not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Busuu may not be able to connect to the Internet when running in the background.