Contact Busuu Customer Service

Why should I report an Issue with Busuu: Learn French?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Busuu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. which sucks especially since you'll br limited to just the classes and not able to test yourself on what you're learning which really restricts someone who wants to learn without the funds of subscribing.It's one of the best French learning apps with well designed lessons but usability could be improved e.g. allow individual pages to be saved (I just take screenshots of things I want to remember so it gets tedious to manage) and allow going back a page (sometimes I have to start a lesson over because I missed a page or wanted to check the previous page).

2. It really makes you feel you aren't alone in struggling with a new language and when you match with a native speaker of the language you are learning its great to see each other progress.I've been using the app for a month now.

3. No app is perfect but it's only as good as it's support.I really love Busuu (using for a couple months) far better than Duolingo (using for 5 years).

4. Also hate how you can't delete your audio recording you accidentally made public.AVOID! App offers free 7 day premium trial, but then they don't give you access in the app.

5. It provides you with the opportunity of learning in your own rhythm and repeating your "weak" lessons.

6. Hopeless! Still waiting for my refund.I have spent about a week and a half now.1.Busuu sounded like grade 2 and above lessons.

7. Not only are we learning different languages but we are also making bonds with people in other counties.

8. A huge waste of time and it breaks the flow of my learning session.

9. Still, I reccomend it.As a learning system busuu is probably the best I've ever used, and I've used plenty while I lived in 6 countries.

10. And even though this issue was happening on 3 devices all with the latest version, the support response was to uninstall and reinstall the latest version.

11. 3.When the pace of audio is reduced, sound becomes very weird, like putting pressure on their vocal cords, difficult to understand.

1. Fix Busuu Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Busuu: Restarting the app will resolve most errors.
2. Update the Busuu App. Here is how:
   1. On Android goto PlayStore » Search for "Busuu" » Open Busuu: Learn French » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Busuu » click "UPDATE".
3. Clear Busuu: Learn French app cache: Clearing cached data will force your app to retrieve the latest data directly from Busuu servers.
   1. On Android, goto Settings » Apps » Select "Busuu: Learn French" » click Storage » click "Clear Cache".
4. Check Busuu app permissions. If any of these permissions required to use your device's features are disenabled, Busuu might not work.
5. Uninstall and reinstall Busuu. If nothing else has worked, completely uninstall Busuu then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Busuu not working

2. Fix Busuu Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Busuu be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Busuu not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Busuu may not be able to connect to the Internet when running in the background.