Contact Busuu Customer Service

Why should I report an Issue with Busuu: Learn Spanish?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Busuu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It works a bit slowly at times but it's not a big issue.I had a terrible learner experience as i proceed to more advanced levels where the course focuses on grammar and the audios for each grammar course are missed, so for every grammar course, i had to search vocabularies as they are all spanish and read with my best attempts.

2. The best thing about this app is the interaction with native speakers in chat lessons.The Busuu app seems to have lost the "weekly challenges" in the most recent update.

3. The biggest advantage is you connect with other speakers, native or learners, they can correct your exercises and you can correct theirs and help out.

4. I thought this app was pretty good starting out as a beginner, but once I got to the intermediate stage, it started throwing in tons of Spanish words it hadn't taught me yet with no translations.

5. Some bugs in the app: when I try to record audios during excercises, it always says "oops something went wrong, no connection" although if I do the speaking excercise at the very end of the lesson it is not a problem to record with the same wifi.

6. Additionally, Busuu suggests me to "strengthen my weak grammar", although all topics are on green.

7. Advanced content only for paying subscribers but the basic version is great.I have used Babbel, Duolingo and a few others without much success.

8. I liked the interactive format, fun excercises and getting feedback from native speakers.

9. Busuu provides a variety of activities and encourages interaction with others.

10. One thing I like about Busuu is that you can review other users and get reviews from them on your work.

11. Also, the grammar to be strengthened is still the same as in the beginningEdit: as a Busuu user BE CAREFUL.

1. Fix Busuu Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Busuu: Restarting the app will resolve most errors.
2. Update the Busuu App. Here is how:
   1. On Android goto PlayStore » Search for "Busuu" » Open Busuu: Learn Spanish » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Busuu » click "UPDATE".
3. Clear Busuu: Learn Spanish app cache: Clearing cached data will force your app to retrieve the latest data directly from Busuu servers.
   1. On Android, goto Settings » Apps » Select "Busuu: Learn Spanish" » click Storage » click "Clear Cache".
4. Check Busuu app permissions. If any of these permissions required to use your device's features are disenabled, Busuu might not work.
5. Uninstall and reinstall Busuu. If nothing else has worked, completely uninstall Busuu then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Busuu not working

2. Fix Busuu Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Busuu be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Busuu not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Busuu may not be able to connect to the Internet when running in the background.