Published by Best Western International Inc. on Nov 16, 2024

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Best Western To Go

1. Best Western to Go! ® makes it easy to make reservations for any of our 4,100 hotels worldwide, track details of your trip, and share your trip details with friends and family.

2. Current point balance, recent activity, upcoming stays and more are all conveniently organized into an intuitive dashboard.

3. Best Western Rewards members will find their account information at their fingertips.

4. Follow @TheBestWestern for travel information and become a fan of Best Western Facebook.

5. Three distinct views make browsing through search results a breeze.

6. You can also sort and filter the hotels based on your needs.

7. You can see hotels as images, in a list, or on a map.

Best Western To Go Customer Insights

1. It never was in the past, it never is for anything else, but all of a sudden it is too slow for the Best Western app?? Will probably just delete it and rely on the website for information from now on.You really need to bring the map option Back to the search page.

2. I don't have the time nor the inclination to bounce back-and-forth between Google maps and the Best Western App to find out where a particular location is bring the map back.

3. Or you're not even gonna make the list anymore... Just book a $1000 worth of stays with choice because your map option is gone and I don't have time to Chase addressesUpdate: still the worst app ever.

4. Now, if I try to open any kind of search on it, it circles and circles, then tells me that my connection may be too slow.

5. Other than those minor glitches it works for me and I am a BW die-hard.When do you need hotels? When traveling, right? So, generally, you need to find hotels near your location.

6. As a traveler, we prefer to stay with Best Western, but the app is ultra buggy and doesn't work 1/2 the time.

7. It crashes a lot, the distances between cities are incorrect, and whenever I try to search for a room somewhere more often than not I get this ridiculous session timeout message and I have to start the search process all over again.

8. Overall a good app, although it gives me the "time out due to slow connection" everytime.

9. It went from all hotels on a one map view to hotel page having a map, to no maps.

10. Crashes when you hit the "account" tab, tells me the Internet connection is slow, spins and spins.

11. I WAS able to make a reservation and also to cancel one so it's not completely useless but it set my trip back by an hour sitting along the road to work it out.

Steps to Troubleshoot & Fix Best Western To Go Issues

1. Fix Best Western To Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Best Western To Go: Restarting the app will resolve most errors.
  2. Update the Best Western To Go App. Here is how:
    1. On Android goto PlayStore » Search for "Best Western To Go" » Open Best Western To Go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Best Western To Go » click "UPDATE".
  3. Clear Best Western To Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Best Western To Go servers.
    1. On Android, goto Settings » Apps » Select "Best Western To Go" » click Storage » click "Clear Cache".
  4. Check Best Western To Go app permissions. If any of these permissions required to use your device's features are disenabled, Best Western To Go might not work.
  5. Uninstall and reinstall Best Western To Go. If nothing else has worked, completely uninstall Best Western To Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Best Western To Go not working


2. Fix Best Western To Go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Best Western To Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Best Western To Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Best Western To Go may not be able to connect to the Internet when running in the background.

Reported Issues