Contact ESMO Interactive Guidelines Customer Service

Why should I report an Issue with ESMO Interactive Guidelines?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of European Society for Medical Oncology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This application uses interactive tools to support decision making and help the user navigate the guidelines easily, so they can access the information they require quickly.

2. Patients or other community members using this app shall do so only after consultation with a health professional and shall not mistake these guidelines as professional medical advice.

3. The European Society for Medical Oncology (ESMO) guidelines are developed by experts, they are concise, practical and offer users treatment recommendations that are based on the latest scientific research.

4. The ESMO Interactive Guidelines application ensures the user has the highest standard of information at their figure tips.

5. The app is intended to assist healthcare professionals and allied healthcare professionals as an educational tool to provide information that may support them in providing care to patients.

6. These guidelines must not substitute seeking professional medical and health advice from a health professional.

7. This application will be regularly updated, the content will be expanded with more tumour types, guidelines and interactive tools.

8. These guidelines may not apply to all situations and shall be interpreted in the light of specific clinical situations and resource availability.

9. A variety of interactive treatment algorithms, tables, calculators and scores can be utilised to assist the treating doctor.

10. The user can also perform key word searches, bookmark useful pages, add notes and email pages to colleagues or patients.

11. It is up to every clinician to adapt these guidelines to local regulations and to each patient’s individual circumstances and needs.

1. Please someone look into this as this app is really useful for oncologists and I used it a lot prior to this issue...Was functional, but for the last two weeks goes into a loop while trying to upload content to Google Drive.

2. I tried leaving it a few minutes to see maybe it'll stop but no change... And the screen flashes so much that it literally hurts my eyes.

3. Basically, when I launch it it blocks with a message saying "backing up files to Google drive".

4. I tried uninstalling it and install it again, but same issue.

5. Tried reinstalling the app, but the problem persists.

6. Not sure what happened recently, but the app doesn't work anymore.

7. Unable to pass this loop.

1. Fix ESMO Interactive Guidelines Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ESMO Interactive Guidelines: Restarting the app will resolve most errors.
2. Update the ESMO Interactive Guidelines App. Here is how:
   1. On Android goto PlayStore » Search for "ESMO Interactive Guidelines" » Open ESMO Interactive Guidelines » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ESMO Interactive Guidelines » click "UPDATE".
3. Clear ESMO Interactive Guidelines app cache: Clearing cached data will force your app to retrieve the latest data directly from ESMO Interactive Guidelines servers.
   1. On Android, goto Settings » Apps » Select "ESMO Interactive Guidelines" » click Storage » click "Clear Cache".
4. Check ESMO Interactive Guidelines app permissions. If any of these permissions required to use your device's features are disenabled, ESMO Interactive Guidelines might not work.
5. Uninstall and reinstall ESMO Interactive Guidelines. If nothing else has worked, completely uninstall ESMO Interactive Guidelines then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ESMO Interactive Guidelines not working

2. Fix ESMO Interactive Guidelines Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ESMO Interactive Guidelines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ESMO Interactive Guidelines not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ESMO Interactive Guidelines may not be able to connect to the Internet when running in the background.