Published by myBaptistHealth - Baptist Health South Florida

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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myBaptistHealth Customer Insights

1. Twice after being on hold I was hung up on This should not happen as I am trying to reach.my PRIMARY CARE DOCTOR.

2. The app doesn't allow it.Been trying to access but the app never works!!!Doesn't work.

3. I have tried all the possible ways to get into the system and it doesn't allow any options.

4. Also ..3 days ago I tried to reach my primary care doctor.

5. Even says that my email address is not a valid address... this is crazyVery difficult directions and the responses are so impersonal.

6. Application doesn't work.

7. Tried uninstalling and reinstalling to no avail.

8. Seems like, if doing prescriptions here....you should have all the I formation as on the bottles, etc.

9. Are wrong and the edit does not function whem pressed.

10. Uninstalled permanently.Never able to get it to work.

11. Other than that it is okUnable to stablish an account.

Steps to Troubleshoot & Fix myBaptistHealth Issues

1. Fix myBaptistHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart myBaptistHealth: Restarting the app will resolve most errors.
  2. Update the myBaptistHealth App. Here is how:
    1. On Android goto PlayStore » Search for "myBaptistHealth" » Open myBaptistHealth » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myBaptistHealth » click "UPDATE".
  3. Clear myBaptistHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from myBaptistHealth servers.
    1. On Android, goto Settings » Apps » Select "myBaptistHealth" » click Storage » click "Clear Cache".
  4. Check myBaptistHealth app permissions. If any of these permissions required to use your device's features are disenabled, myBaptistHealth might not work.
  5. Uninstall and reinstall myBaptistHealth. If nothing else has worked, completely uninstall myBaptistHealth then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing myBaptistHealth not working


2. Fix myBaptistHealth Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make myBaptistHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to myBaptistHealth not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, myBaptistHealth may not be able to connect to the Internet when running in the background.

Reported Issues