Published by BBVA on Jul 3, 2024

Report an issue with BBVA México.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BBVA México?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BBVA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BBVA México image 1 contact BBVA México image 2

About BBVA México

1. Además de todos estos beneficios, puedes recargar tiempo aire, cambiar tu nómina a BBVA, abrir una cuenta adicional, pagar servicios y realizar transferencias, todo sin salir de casa. • Los datos de tus operaciones están protegidos y no se guardan en el celular. • Si pierdes tu celular, nadie puede ingresar a tu servicio, solo tú conoces la contraseña y puedes cancelarlo llamando a la Línea BBVA.

2. Solo tienes que decir “pagar tarjeta de crédito desde BBVA”, o el movimiento que desees, para que se abra automáticamente la app, inicies sesión para mantener la seguridad, y enseguida, se abrirá lo que solicitaste; confirma la operación y ¡Listo!

3. Con el nuevo simulador de intereses para tarjeta de crédito, puedes ingresar la cantidad que quieres pagar y visualizar el interés aproximado que generarás al realizar ese pago.

4. Si no tienes tu tarjeta de crédito o débito contigo, puedes apagarla y encenderla desde tu dispositivo cuando lo necesites, así nadie podrá hacer uso de esta.

5. Paga el monto total o parcial de tus compras hechas con tu tarjeta de crédito con esos puntos, aplica para comercios extranjeros o de México con afiliación extranjera. ¿Te saliste de tu presupuesto con tu tarjeta de débito?

6. Saca dinero del cajero usando solo tu celular o envía dinero a tus contactos para que puedan retirar desde donde estén. 🏧 Retira tu dinero en el cajero automático utilizando la opción “Retiro sin tarjeta” e ingresa el código único que la app te genera.

7. Accede a un plan de financiamiento con pagos fijos para que puedas liquidar tu tarjeta más fácil; y si así lo deseas, las compras que hagas págalas a meses sin intereses. ¿Tienes puntos acumulados?

8. Utiliza el comando de voz para realizar transferencias, pagar servicios o tu tarjeta de crédito.

9. Así puedes tomar decisiones más informadas. ¿Necesitas apoyo con el pago de tu tarjeta de crédito?

10. No te preocupes, con tu app BBVA puedes acceder a un préstamo a pagos fijos, para que te recuperes económicamente.

11. Cada vez que la uses se generará un CVV dinámico con vigencia de 5 minutos para evitar que alguien más pueda hacer uso de tus datos.

BBVA México Customer Insights

1. Thank you!! The original issue in case you are curious is that some transactions don't show immediately after being completedThis app fails from time to time when it updates, now I'm not able to use my finger print to access it as it never opens, after an update it started failling and they haven't fixed itUseless service.

2. It's been more than two week since this latest version keeps crashing when trying to open it, already tried calling the Customer Service number and couldn't make it work, tried uninstalling the app and nothing.

3. Few of the beneficiary I deal with has a number in the name so it's difficult for mefingerprint unlock feature frequently doesn't show up so I have to close and open the app a few times before it finally shows up.I'm glad to update my review.

4. I can't perform configuration changes, the notifications don't work I have called BBVA 3 times, I have cleared cache, data, reinstalled the app twice and nothing works.

5. I leave it at 4 stars because since this is a practical app and not for entertainment, I believe they should optimize the service for any user, regardless of the power and resolution of our phones.This application used to be reliable.

6. Hope they can go back to the older version.You are forced to give location data, facial data, and fingerprint data to use the app.

7. The issue still remains, and I can only hope the invasion of privacy does not get worse.I see, after the response from the devs I have my clearance now.

8. I don't like this app since they change the app to the new look, it's somehow confusing and it takes more steps to do simple things- like paying your credit card.

9. This way they do not allow any kind of transaction, not allowing the retrieval or use of ones money.The application is good.

10. I have sent the error message in a screen capture to the bank, but looks like they don't have a clue of what is going on.

11. Ever since I changed my phone, the app loads fast and the biometrics work flawlessly.

Steps to Troubleshoot & Fix BBVA México Issues

1. Fix BBVA México Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BBVA México: Restarting the app will resolve most errors.
  2. Update the BBVA México App. Here is how:
    1. On Android goto PlayStore » Search for "BBVA México" » Open BBVA México » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBVA México » click "UPDATE".
  3. Clear BBVA México app cache: Clearing cached data will force your app to retrieve the latest data directly from BBVA México servers.
    1. On Android, goto Settings » Apps » Select "BBVA México" » click Storage » click "Clear Cache".
  4. Check BBVA México app permissions. If any of these permissions required to use your device's features are disenabled, BBVA México might not work.
  5. Uninstall and reinstall BBVA México. If nothing else has worked, completely uninstall BBVA México then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BBVA México not working


2. Fix BBVA México Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BBVA México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BBVA México not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BBVA México may not be able to connect to the Internet when running in the background.

Reported Issues