Contact Cambridge Connect Customer Service

Why should I report an Issue with Cambridge Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cambridge Audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From October 2019 we will no longer update Cambridge Connect, but the app will remain available in store for NP30, Stream Magic 6 and Minx Xi.

2. Cambridge Connect allows control of your StreamMagic powered Cambridge Audio network audio player from your android device.

3. We've included CXN, CXN v2, CXR and 851N support in our new StreamMagic app, available now in the Play store.

1. I appreciate the response from Cambridge and have installed Streammagic - seems better already!Very disappointed to see that the app or the Cambridge Audio system has been downgraded by the firmware update at the end of January 2021.

2. When is this issue going to be properly addressed? The supplied remote does not make it easy to access tracks stored on hard drive, so with a rubbish App, the whole system has massive potential, but close to zero functionality.

3. Please address this.Overall it works, however like other reviewers have stated it doesn't live up to the quality of their audio product.

4. Given the product is a streamer and sure there is an excellent dedicated remote, having an app that meets the demands of the product isn't an optional extra it really is mandatory.

5. I'm also having some issue with the volume control as it says it can't be changed with the current settings, however it worked earlier without any setting change, so not sure if that's me or the app.

6. The receiver itself it's excellent but I think the app let's it down due to poor responsiveness and integrationCorrection (from1 to 3 stars): After using this app over several days it would be more than fair to speak about the positive properties also: The app is 100% stable.

7. You can control your music from the phone's lock screen and while in other apps by pulling down the notifications panel.

8. For example I am quite satisfied using a Plex server implemented on a raspberry 4, connected to a ssd.

9. The missing filter features of the app can then be compensated by using several mediatheks within the plex server.

10. Adopt Agile development practices guys and make it worthwhile! As it is, I only fire it up every few months to see if there's been an update... invariably, there hasn't.

11. I've been using the app for over 2 years now and apart from being a little basic it is perfectly functional.

1. Fix Cambridge Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cambridge Connect: Restarting the app will resolve most errors.
2. Update the Cambridge Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Cambridge Connect" » Open Cambridge Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cambridge Connect » click "UPDATE".
3. Clear Cambridge Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Cambridge Connect servers.
   1. On Android, goto Settings » Apps » Select "Cambridge Connect" » click Storage » click "Clear Cache".
4. Check Cambridge Connect app permissions. If any of these permissions required to use your device's features are disenabled, Cambridge Connect might not work.
5. Uninstall and reinstall Cambridge Connect. If nothing else has worked, completely uninstall Cambridge Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cambridge Connect not working

2. Fix Cambridge Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cambridge Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cambridge Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cambridge Connect may not be able to connect to the Internet when running in the background.