Contact mconnect Player Customer Service

Why should I report an Issue with mconnect Player – Cast AV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ConversDigital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can play media files from any Servers to any Playback Devices with mconnect Player. - Internet Music integrated into App: TIDAL, Qobuz and Bugs. - Cloud Server integrated into App: OneDrive and Dropbox. - UPnP compatible renderers: Smart TV, UPnP supported Audio, UPnP receivers. - Google Cast: Chromecast, Google Cast compatible Audio.

2. mconnect Player is a media player app to support UPnP/DLNA and Google Cast(Chromecast). - Send Video/Photo/Music to UPnP and Google Cast (Chromecast) devices. - Play TIDAL, Qobuz and Bugs music & video to UPnP and Google Cast devices. - Send MQA tracks (in TIDAL Master and local server) to UPnP compatible audio.

3. Note: If you send a media file to a remote playback device, the playable media format depends on the media decoder in the remote playback device.

4. Google Cast and Chromecast are registered trademarks of Google Inc.

5. UPnP is a certification mark of the UPnP Forum in the United States and other countries.

6. DLNA is a trademark of Digital Living Network Alliance.

1. Had an issue with missing favourite artists on Qobuz - messaged developer and app was promptly updated with a fix.It's fast, but search is very basic, little or no meta data, gapless play has stopped working, I've paid but would love to see some improvements.

2. A great shame, as otherwise a far superior app, but not much use to me if you can't stream hi-res files!I would have given this app 3 stars but after the update one click of the volume rocker on the side of my phone turns up the device in increments of 20, had to physically go to the device and turn it down then turn it off.

3. Only other app I know of that can cast Tidal Masters is Roon and it requires a PC running its software, which costs hundreds of $.Brilliant app for playback of Qobuz & Tidal to Azur 851n streaming device.

4. This needs to be fixed.I love the fact that I can play tidal master quality from my smartphone, but the UI needs some improvements.

5. Only 50 songs are loaded in the favorite song section on the tidal, and you need to scroll down through the entire list to load it in the playlist.

6. Also needs "play from this point onward" and proper Google home voice control (can't even do "next track").

7. Seems like it can't differentiate between needing to pause playback when playing locally vs using a renderer -------edit------- it appears that this is a conflict with my Samsung phone and mconnect.

8. * Will play Qobuz, Tidal content on UPnP renderers.

9. I have no problem streaming large hi-res files using another app, but when using connect file above a certain resolution pause every 10 seconds while it buffers.

10. It works well with HQplayer and moode as renderers... until I get a notification on my phone, at which point it drops the audio steam and needs restarted.

11. And we all mostly have more .. Please correct these errors, because the application has potential.Player closes at the end of the current track if it doesn't have focus - either by switching to another app, or by switching off the screen to save battery.

1. Fix mconnect Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mconnect Player: Restarting the app will resolve most errors.
2. Update the mconnect Player App. Here is how:
   1. On Android goto PlayStore » Search for "mconnect Player" » Open mconnect Player – Cast AV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mconnect Player » click "UPDATE".
3. Clear mconnect Player – Cast AV app cache: Clearing cached data will force your app to retrieve the latest data directly from mconnect Player servers.
   1. On Android, goto Settings » Apps » Select "mconnect Player – Cast AV" » click Storage » click "Clear Cache".
4. Check mconnect Player app permissions. If any of these permissions required to use your device's features are disenabled, mconnect Player might not work.
5. Uninstall and reinstall mconnect Player. If nothing else has worked, completely uninstall mconnect Player then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mconnect Player not working

2. Fix mconnect Player Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mconnect Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mconnect Player not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mconnect Player may not be able to connect to the Internet when running in the background.