Contact FAQ / ZenUI Help Customer Service

Why should I report an Issue with FAQ / ZenUI Help?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobile, ASUSTek Computer Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy this personalized self-service approach for all your ASUS device and ZenUI information needs—now faster and more seamless than ever before! ►Mobile care gives real-time updates about your device’s memory, battery, and storage settings with tips to help you optimize these settings using Boost, Power Saver, and Auto-start Manager. ►Message board features the latest News and Notifications from ASUS and a list of recent notifications sent to your device. ►ZenUI FAQs provide a more specific user experience via FAQs and forums created per app under ZenUI apps.

2. ZenUI FAQs also feature Top FAQs for popular troubleshooting information. ►Assistance feature provides basic troubleshooting information about your device such as battery, call and messages, 3G/LTE/Wi-Fi/GPS connection, among many others. •The appearance and operation of some features may vary, depending on your device and the app’s version. •ZenFone/ZenPad Care is a free app for ASUS devices.

3. ZenUI FAQ is a customer service app that provides ASUS device users with in-device assistance using the combination of Mobile Care, FAQs, user feedback, and public forums.

4. You can use ZenUI Apps to interact with our very own ASUS customer service and developer teams, and then check out the forums to create or join existing threads made by fellow ASUS users.

5. ZenUI FAQ also features News where you can check out the latest updates, offers, events from ASUS.

6. In these forums, you can vote for your favorite topics to let the ASUS Support team know which ones you’d like to see in the next update.

7. You will not be charged for downloading or using this app, and it does not collect personal data.

1. The moment advertising will start, then we may stop buying and gifting these phones.This still sucks... Matter of fact... it's getting worse... Question, WHY, do I have to hit call three times before it makes the phone call??? Question, WHY isn't the first screen, the contact screen??? Question, WHY is every upgrade a screw up???Very interactive.

2. even No asus Mobile accessories are available online on their website\online store... if want something for your mobile and laptop you have to go service centre... what the hell... i think you have to learn costumer attached power from- OnePlus, MI, etc.

3. Invalidated portable storage and apps don't work.Who the heck needs 5- star feedback to remain inspired to produce a good product? I'm frustrated with the list of things that have gone wrong with this.

4. 2 years ago I bought my Asus 3 Max plus, those days when I go to any Asus apps, if I saw any bug or lack of any features I could to go to FAQ and there was a Feed Back option.

5. while in description of ZenUI Help app, saying that it has Feed Back option which it is not true for many Asus apps anymore.

6. I uninstall and disabled this useless service!Last update on my Asus Zenfone 5 was actually a downgrade.

7. But after one year that Feed Back option removed from many Asus apps.

8. I regret the last update..App will not load after latest system update just keeps cranking and locks up the phone.

9. I never found difficult in operating my phone with this as a companion.Very easy to learn how to troubleshoot my device, it's just one click away.

10. they make us happy by it service experienceIt is good but often i am not able find solutions to my quarry.

11. Really useful, thanks to this features.updates are very important... #asus please take it seriously for all your mobile and application.

1. Fix FAQ / ZenUI Help Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FAQ / ZenUI Help: Restarting the app will resolve most errors.
2. Update the FAQ / ZenUI Help App. Here is how:
   1. On Android goto PlayStore » Search for "FAQ / ZenUI Help" » Open FAQ / ZenUI Help » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FAQ / ZenUI Help » click "UPDATE".
3. Clear FAQ / ZenUI Help app cache: Clearing cached data will force your app to retrieve the latest data directly from FAQ / ZenUI Help servers.
   1. On Android, goto Settings » Apps » Select "FAQ / ZenUI Help" » click Storage » click "Clear Cache".
4. Check FAQ / ZenUI Help app permissions. If any of these permissions required to use your device's features are disenabled, FAQ / ZenUI Help might not work.
5. Uninstall and reinstall FAQ / ZenUI Help. If nothing else has worked, completely uninstall FAQ / ZenUI Help then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FAQ / ZenUI Help not working

2. Fix FAQ / ZenUI Help Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FAQ / ZenUI Help be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FAQ / ZenUI Help not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FAQ / ZenUI Help may not be able to connect to the Internet when running in the background.