Published by Concerts Inc. on Dec 6, 2024

Report an issue with THE LOUNGE / 더라운지.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with THE LOUNGE / 더라운지?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Concerts Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact THE LOUNGE / 더라운지 image 1 contact THE LOUNGE / 더라운지 image 2

About THE LOUNGE / 더라운지

1. '더라운지'는 전세계 공항 라운지를 보다 편리하게 이용하실 수 있는 앱입니다. ※ 더라운지에서는 서비스 제공을 위해 아래의 접근 권한을 요청합니다. * 위 접근 권한은 특정 기능을 사용할 때 허용이 필요하며, 허용에 동의하지 않으셔도 더라운지를 이용하실 수 있습니다.

THE LOUNGE / 더라운지 Customer Insights

1. Highly recommendedThis is rubbish.. Time wasting! After register, u cant login.I'd used the service conjunction with local credit card company in Korea.

2. Also no English service despite being an international lounge APPIt was a great app.

3. I could use the coupon in Ahlan lounge at B in DXB and it was a pleasant experience.Really convenient to use at the istanbul airport.

4. Was a good experienceEasy to use and useful appDoesn't work on 2 phones.

5. Easy to find places and book.

Steps to Troubleshoot & Fix THE LOUNGE / 더라운지 Issues

1. Fix THE LOUNGE / 더라운지 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart THE LOUNGE / 더라운지: Restarting the app will resolve most errors.
  2. Update the THE LOUNGE / 더라운지 App. Here is how:
    1. On Android goto PlayStore » Search for "THE LOUNGE / 더라운지" » Open THE LOUNGE / 더라운지 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for THE LOUNGE / 더라운지 » click "UPDATE".
  3. Clear THE LOUNGE / 더라운지 app cache: Clearing cached data will force your app to retrieve the latest data directly from THE LOUNGE / 더라운지 servers.
    1. On Android, goto Settings » Apps » Select "THE LOUNGE / 더라운지" » click Storage » click "Clear Cache".
  4. Check THE LOUNGE / 더라운지 app permissions. If any of these permissions required to use your device's features are disenabled, THE LOUNGE / 더라운지 might not work.
  5. Uninstall and reinstall THE LOUNGE / 더라운지. If nothing else has worked, completely uninstall THE LOUNGE / 더라운지 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing THE LOUNGE / 더라운지 not working


2. Fix THE LOUNGE / 더라운지 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make THE LOUNGE / 더라운지 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to THE LOUNGE / 더라운지 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, THE LOUNGE / 더라운지 may not be able to connect to the Internet when running in the background.

Reported Issues