Published by Carebridge Corporation on Nov 5, 2024

Report an issue with Carebridge EAP.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Carebridge EAP?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Carebridge Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Carebridge EAP Customer Insights

Steps to Troubleshoot & Fix Carebridge EAP Issues

1. Fix Carebridge EAP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Carebridge EAP: Restarting the app will resolve most errors.
  2. Update the Carebridge EAP App. Here is how:
    1. On Android goto PlayStore » Search for "Carebridge EAP" » Open Carebridge EAP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carebridge EAP » click "UPDATE".
  3. Clear Carebridge EAP app cache: Clearing cached data will force your app to retrieve the latest data directly from Carebridge EAP servers.
    1. On Android, goto Settings » Apps » Select "Carebridge EAP" » click Storage » click "Clear Cache".
  4. Check Carebridge EAP app permissions. If any of these permissions required to use your device's features are disenabled, Carebridge EAP might not work.
  5. Uninstall and reinstall Carebridge EAP. If nothing else has worked, completely uninstall Carebridge EAP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Carebridge EAP not working


2. Fix Carebridge EAP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Carebridge EAP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Carebridge EAP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Carebridge EAP may not be able to connect to the Internet when running in the background.

Reported Issues