Published by Prime Flix Pvt. Ltd.

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Why should I report an Issue with Prime Flix?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Prime Flix Pvt. Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Prime Flix

1. Prime Flix provides an easy user interface and solves all your video streaming concerns.

2. Prime Flix offers you a wide collection of movies and shows to choose from in HD. 2.

3. With flexible pricing and every genre to choose from, your ideal video-on-demand service is here in the form of Prime Flix.

4. Prime Flix is one of the premium video streaming apps available today. 1.

5. Video on demand (V. O. D. ) services are now in great demand and have almost replaced the way how people watch movies and TV shows.

6. You can use Prime Flix on several devices according to your convenience to get an optimum dosage of entertainment. 7.

7. With Prime Flix you can watch innumerable content anytime, anywhere. 3.

8. Video streaming sites have brought entertainment on your fingertips with easy accessibility.

9. Download the app and watch your favourite shows and movies uninterrupted.

10. Choose from among thousands of titles to watch whatever you want to. 5.

11. Our subscription process is easy and flexible to suit your needs. 4.

Prime Flix Customer Insights

1. I have emailed the customer service that I found from the application... if this is not resolved, then i will take legal actions...I have a subscription of this app,buy unable to any episode of any webseries, I want to contact to help support of this platform, can't reach I want to refund payment ,solve my problem as soon as you canApp is lagging too much when we get any call or you switch to other and come back app is getting crashes frequently.. video also in getting played seemlessly it just stucks in every 5-10sec.. uttar wait of money And most fraustating of all is that I have tried to connect with customer sevrvice several time but no response from them at all.

2. One time subscription app only.I tried paying for the subscription using my CC and everytime I try to input the numbers, it just deletes the first 2 numbers or one number doe to which, I cannot make the payment.

3. But i am facing a problem, when i play any video and if due to internet issue it stucks in between then it didn't start from last viewed time.

4. Now, I wonder if paying for this app is worth or not as it has so many issues in the launch itself, how is it going to survive in this competitive digital world against Amazon prime, hotstar and Netflix.

5. When I press play on any video, it's showing only blank Black screen.

6. There is no facility to use the apps, there is no press backed minimy system, then your web series is not good either and not often to download.

7. Bad apsTakes too much time to load videos.

8. When I subscribed by paying ₹299/- on 05/11/2020, the videos were not playing.

9. Help desk only tells me to reinstall the app, I have not been provided with any proper resolution.

10. Please fix this bug.Developer resolved the issue and nice app.

11. Don't know should I take this or not and definately not with this ongoing issue with CC details.Overall experience is good.

Steps to Troubleshoot & Fix Prime Flix Issues

1. Fix Prime Flix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Prime Flix: Restarting the app will resolve most errors.
  2. Update the Prime Flix App. Here is how:
    1. On Android goto PlayStore » Search for "Prime Flix" » Open Prime Flix » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Prime Flix » click "UPDATE".
  3. Clear Prime Flix app cache: Clearing cached data will force your app to retrieve the latest data directly from Prime Flix servers.
    1. On Android, goto Settings » Apps » Select "Prime Flix" » click Storage » click "Clear Cache".
  4. Check Prime Flix app permissions. If any of these permissions required to use your device's features are disenabled, Prime Flix might not work.
  5. Uninstall and reinstall Prime Flix. If nothing else has worked, completely uninstall Prime Flix then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Prime Flix not working


2. Fix Prime Flix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Prime Flix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Prime Flix not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Prime Flix may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i like to delete my prime flix account, because i don't use it anymore!!!

    — by DUARTE M R MAURICIO 2 years ago