Contact PhotoKey Customer Service

Why should I report an Issue with PhotoKey?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Colorvision International Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It crashes more often than it works... on both my phone and tablet! It should be so much better (or at least stable) given that it has a dedicated funding stream.When I scan the QR barcode on my photo key card it says barcode added to account.

2. it shows that I have 11 pictures but only grey squares.I understand you've been having issues with your servers, but the app hasn't been working properly since long before the server issues.

3. Current issues: 1) Can't login to service 2) Downloaded photos are just a gray box 3) Photos don't appear when you click on them; you must back out and click again, sometimes several times, before an image will appearI wish the developer would read all the reviews and fix this app.

4. Tried web interface as well, can't find photos with barcode, does not save barcodes, no way to do anything but log in/log out and search for barcode which apparently does not exist.

5. This product really SUCKS!!! I went for family fun to theme park and I can't even view the pictures even with a watermark.

6. Also I went to the online site and typed in the number code.... nothing shows as far as any pictures.

7. Says email doesn't exist (I've used this app and email in 4 different phones over 8 yr span btw) but says email in use when I try to create again.

8. PhotoKey... fix your products to include your mobile app... is like to see my pictures.Same login issues as others.

9. Need to add function to show your QR code from phone, instead of having to carry the card around every time.

10. Program has lot of issues when loading larger view of the pictures.

11. I already saved the images from the website but I'm new to the area and only minutes away from the park so I got an annual pass and was hoping the app would make it easier down the line.

1. Fix PhotoKey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PhotoKey: Restarting the app will resolve most errors.
2. Update the PhotoKey App. Here is how:
   1. On Android goto PlayStore » Search for "PhotoKey" » Open PhotoKey » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoKey » click "UPDATE".
3. Clear PhotoKey app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoKey servers.
   1. On Android, goto Settings » Apps » Select "PhotoKey" » click Storage » click "Clear Cache".
4. Check PhotoKey app permissions. If any of these permissions required to use your device's features are disenabled, PhotoKey might not work.
5. Uninstall and reinstall PhotoKey. If nothing else has worked, completely uninstall PhotoKey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PhotoKey not working

2. Fix PhotoKey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PhotoKey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PhotoKey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PhotoKey may not be able to connect to the Internet when running in the background.