Contact Fio Customer Service

Why should I report an Issue with Fio: Joanna Soh Fitness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alphapod to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm not exactly great with memory, so... also, I'm deaf, so I don't know what's the trainer is saying, except just follow his instructions he shows with body.I've installed so many fitness apps and ended up uninstalling them all..the one I use still is fio...have been using it for almost past 2 months now and extremely satisfied with it What I like about this is these are REAL people who do the workout and Joanna doesn't just subject us to some animations doing the workouts.

2. I would delete free version altogether instead of providing people with such a bad experience.I jus started premium option today, to explore some options and plan to do some workout starting soon along with meal plan.

3. THERE IS EVEN FREE MEAL PLANS TOO!!! the premium is a very affordable price with packages for monthly three months or a year option! I'll be buying the 72$ yearREQUIRE AN UPDATE Hey team your app is great and i was waiting for these since long time.

4. I'm currently using the free version which provides not only "post COVID recovery" (exactly what I'm looking for) but also some HIIT yoga to try out before I look into buying.

5. Your response is required.If you are looking for a free workout app, this is app is not for you! All the exciting and helpful workouts are all in premium membership.

6. It would be nice if there were an option to see which videos were included in the basic subscription and maybe give a 7 day free trial to see if it is really something to stick with or delete like I did.

7. Thanks!I'm new to the app but love it so far! I was looking for help getting back into fitness and good eating as quarantine lightened up and this app makes it a breeze.

8. Ive been following Joanna since the early days of her channel and I really love her vibe....I'm so glad I stumbled upon it... Looking forward to more lovely workouts.

9. If that was the fault of the app or google I am not sure but I am not happy about it.disappointing. the free version is a joke.

10. The low quality dimension that is available for free version is really such a blur, that they would be out of scale on you tube.

11. I liked Joanna's fitness videos on YouTube but could hardly find any of them on this app.

1. Fix Fio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fio: Restarting the app will resolve most errors.
2. Update the Fio App. Here is how:
   1. On Android goto PlayStore » Search for "Fio" » Open Fio: Joanna Soh Fitness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fio » click "UPDATE".
3. Clear Fio: Joanna Soh Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from Fio servers.
   1. On Android, goto Settings » Apps » Select "Fio: Joanna Soh Fitness" » click Storage » click "Clear Cache".
4. Check Fio app permissions. If any of these permissions required to use your device's features are disenabled, Fio might not work.
5. Uninstall and reinstall Fio. If nothing else has worked, completely uninstall Fio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fio not working

2. Fix Fio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fio may not be able to connect to the Internet when running in the background.