Published by Ally Financial on Nov 20, 2024

contact Ally: Bank, Auto & Invest Chat with our AI-based Ally Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ally?



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Why chat with our AI Ally Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ally.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. You can't move spending between two buckets unless there's enough money to cover it in both, so moving big things like rent between buckets can't happen if you're poor.

2. The app does not recognize credentials each time I change my password, and the only option to get a security code is either via text (which doesn't work for VoIP mobile phones, e.g. Google voice) or by calling the help line and waiting for assistance.

3. Haven't even received my first statement either by mail or electronically 🤷🏼 ♀️Almost perfect! I don't normally leave reviews for apps but the Ally account has helped me enjoy saving.

4. This is a deal breaker for me and, unless it's fixed soon, I'll move my money elsewhere.Latest updates are now pushing Spending Buckets.

5. When I click on an account, it pops me into a spending buckets tab instead of my transactions.

6. Too often I am getting errors in this app that certain features aren't available, such as spending buckets, and I've to restart the app.

7. Now I get 6 duplicate email notifications regarding changes (info is still the same) and when I go anywhere but the first screen in the app, it gives me an "error try again later" Seems the mandatory merge into this app was premature and the bugs should have been worked out first.

8. Speaking of spending buckets, I've been using them for months and they're frustrating.

9. It just puts me into spending buckets tab, even I don't use the feature.

10. The fact that I can allocate my money to things shows me exactly how much money I have saved up for a certain category and it helps me to not touch it.

11. But haven't had a problem so far!Full disclosure I gave this app one star because of the spending bucket thing.

Steps to Troubleshoot & Fix Ally Issues

1. Fix Ally Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ally: Restarting the app will resolve most errors.
  2. Update the Ally App. Here is how:
    1. On Android goto PlayStore » Search for "Ally" » Open Ally: Bank, Auto & Invest » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ally » click "UPDATE".
  3. Clear Ally: Bank, Auto & Invest app cache: Clearing cached data will force your app to retrieve the latest data directly from Ally servers.
    1. On Android, goto Settings » Apps » Select "Ally: Bank, Auto & Invest" » click Storage » click "Clear Cache".
  4. Check Ally app permissions. If any of these permissions required to use your device's features are disenabled, Ally might not work.
  5. Uninstall and reinstall Ally. If nothing else has worked, completely uninstall Ally then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ally not working


2. Fix Ally Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ally be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ally not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ally may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!