Published by PropertyGuru on Dec 17, 2024

Report an issue with PropertyGuru Singapore.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PropertyGuru Singapore?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PropertyGuru to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PropertyGuru Singapore

1. Once you've shortlisted suitable properties, contact the representing agents directly with just a click, or share details of the properties with your friends and family via email, SMS, and other social sharing platforms like Facebook and WhatsApp. - (New! ) My Enquiries: Manage open enquiries for your shortlisted properties, whichever channel you contacted the agent by (phone call, SMS, WhatsApp). - Custom search filters: Search by location, property type, price, psf price, number of bedrooms or bathrooms, floor size, tenure, build year, floor level, furnishing, and more. - Free-text search box: Looking for something more specific?

2. PropertyGuru Group is Asia’s leading online property portal group used by more than 14 million property buyers, viewing over 116 million property pages and generating over 500,000 enquiries for real estate developers and agent advertisers – every month – across Singapore, Malaysia, Indonesia and Thailand.

3. Search by entering specific keywords like 'balcony', 'corner unit' and more. - Personalised alerts: Set up notifications for new listings that match your unique search criteria. - Home financing resources: Utilise our mortgage repayment and affordability calculators, or reach out to a PropertyGuru Finance specialist. - Discover new projects: Learn about the latest launches and upcoming projects and developments. - Keep up with the market: Read property news and market insights on the go.

4. The leading property portal for local property seekers, Propertyguru. com. sg is the largest online property database in Singapore, with several awards under its belt and features real-time access to multi-media rich content covering property and home-related products, services, news, advice, guides, and tools.

5. As Asia's leading proptech company, the Group strives to guide all property players throughout their journey by providing end-to-end technology and solutions to establish a trusted ecosystem for home seekers, owners, renters, agents, agencies, developers, valuers, banks and public institutions alike.

6. PropertyGuru Singapore is part of PropertyGuru Group, Southeast Asia’s leading property technology company.

7. The official mobile app for PropertyGuru. com. sg, the no. 1 property marketplace in Singapore.

8. Save time by filtering available properties by price, location, distance to MRT, property type, and more.

9. At present, the Group records over 2. 5 million downloaded mobile apps in the region, resulting in a slew of three MOBEX awards sweep.

10. With hundreds of thousands of HDB flats, condos, landed houses, and even commercial property listings, your dream home awaits.

11. It works closely with prominent real estate developers in Singapore and overseas, over 20,000 housing agents, and home-related firms.

PropertyGuru Singapore Customer Insights

1. But somehow the problem solved a few days later after a newer update.Map view is gone and the UI/UX is super buggy, can't seem to open PG links from my Whatsapp properly anymore.No longer able to view results via map after update.

2. Need either better Product Manager or UI/UX guys.The app was good but once update the app font are very small.

3. At the moment all my saved searches are not being populated (only "start searching" button shown) although it shows on the navigation panel that there are 8 saved searches.Since yesterday evening, I'm not able to login in.

4. TksClearing the cache didn't work, the update to newer version popup is still there.

5. Managed to use the app without hiccups and they took only a day to rectify.The latest update has remove the condo directory menu.

6. Fix it!Awful UI/UX experience after recent update.

7. Uninstall and install but it works for that one time, the message appears the same after I tried to open the next time.

8. Asks to update but Cannot update.

9. But Google store, says nothing to update.

10. This is a key feature and the reason why i am still using propertyguru instead of its competitorsAfter the update: Filter for high floor, low floor still pop up.

11. consider change to bigger font size will be good.

Steps to Troubleshoot & Fix PropertyGuru Singapore Issues

1. Fix PropertyGuru Singapore Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PropertyGuru Singapore: Restarting the app will resolve most errors.
  2. Update the PropertyGuru Singapore App. Here is how:
    1. On Android goto PlayStore » Search for "PropertyGuru Singapore" » Open PropertyGuru Singapore » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PropertyGuru Singapore » click "UPDATE".
  3. Clear PropertyGuru Singapore app cache: Clearing cached data will force your app to retrieve the latest data directly from PropertyGuru Singapore servers.
    1. On Android, goto Settings » Apps » Select "PropertyGuru Singapore" » click Storage » click "Clear Cache".
  4. Check PropertyGuru Singapore app permissions. If any of these permissions required to use your device's features are disenabled, PropertyGuru Singapore might not work.
  5. Uninstall and reinstall PropertyGuru Singapore. If nothing else has worked, completely uninstall PropertyGuru Singapore then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PropertyGuru Singapore not working


2. Fix PropertyGuru Singapore Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PropertyGuru Singapore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PropertyGuru Singapore not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PropertyGuru Singapore may not be able to connect to the Internet when running in the background.

Reported Issues