Contact A Cloud Guru Customer Service

Why should I report an Issue with A Cloud Guru?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of A Cloud Guru to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. this app fails to remember where you last left off when the app crashes or when playing (for a limited time before crashing) video in the background Also I can't see questions that others have been asked by others that have seen a particular lecture like on the web version.

2. The video player has so many quirks, I'm posting a review in case it can help anyone deal with it: (1) Download a course before playing it.

3. Same video player bugs have existed for years.App has great potential and allows access to content on the go.

4. Sometimes it seems there are issues retrieving certain videos and it does not seem to sync what I have completed fully (quizzes are still marked as not taken when I access the site via browser for example).

5. Without doing this, the video player may lose its connection somehow and will start the video over, losing your spot.

6. I kept an eye on it once, and indeed - when I was done, put the phone down and plugged it in (for example.. I can't figure out what exactly triggers "play") it will just start playing after you've clicked pause.

7. This app will be great once those issues are cleared up.Skips lectures frequently on autoplay and sometime I don't notice until the end of section when the exam tips start talking about something I don't recognize.

8. I want to screencast my OnePlus phone to Android TV and watch the video there, but the screencast icon at the top right side of the video stays disabled mostly.

9. But the video player in the Android app has issues with screencast.

10. Overall off to a good start but could use some fine tuning.The material is great and helps me, but studying on the phone leaves a lot to be desired.

11. (2) Between videos, 50% of the time you have to click play to start the next one.

1. Fix A Cloud Guru Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart A Cloud Guru: Restarting the app will resolve most errors.
2. Update the A Cloud Guru App. Here is how:
   1. On Android goto PlayStore » Search for "A Cloud Guru" » Open A Cloud Guru » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for A Cloud Guru » click "UPDATE".
3. Clear A Cloud Guru app cache: Clearing cached data will force your app to retrieve the latest data directly from A Cloud Guru servers.
   1. On Android, goto Settings » Apps » Select "A Cloud Guru" » click Storage » click "Clear Cache".
4. Check A Cloud Guru app permissions. If any of these permissions required to use your device's features are disenabled, A Cloud Guru might not work.
5. Uninstall and reinstall A Cloud Guru. If nothing else has worked, completely uninstall A Cloud Guru then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing A Cloud Guru not working

2. Fix A Cloud Guru Server issues & Internet Connection

1. Check network connection: An unstable Internet will make A Cloud Guru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to A Cloud Guru not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, A Cloud Guru may not be able to connect to the Internet when running in the background.