Contact Flex2Rijk Customer Service

Why should I report an Issue with Flex2Rijk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rijksoverheid to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Melding: An unexpected error occured: com.vasco.digipass.sdk.utils.qrcodescanner.a - java.lang.RuntimeException: setParameters failed.Deze app is alleen voor medewerkers van aangesloten overheidsdiensten om op de telewerk-omgeving in te loggen.

2. Er zou minstens bij moeten staan op welke doelgroep en/of op welk doel de app gericht is.

3. 2) Bug: app crasht als de QR code knop wordt aangetikt.

4. 'Normale' burgers hebben er dus niets aan.

5. 1) De beschrijving van de app is onvoldoende.

1. Fix Flex2Rijk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Flex2Rijk: Restarting the app will resolve most errors.
2. Update the Flex2Rijk App. Here is how:
   1. On Android goto PlayStore » Search for "Flex2Rijk" » Open Flex2Rijk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flex2Rijk » click "UPDATE".
3. Clear Flex2Rijk app cache: Clearing cached data will force your app to retrieve the latest data directly from Flex2Rijk servers.
   1. On Android, goto Settings » Apps » Select "Flex2Rijk" » click Storage » click "Clear Cache".
4. Check Flex2Rijk app permissions. If any of these permissions required to use your device's features are disenabled, Flex2Rijk might not work.
5. Uninstall and reinstall Flex2Rijk. If nothing else has worked, completely uninstall Flex2Rijk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Flex2Rijk not working

2. Fix Flex2Rijk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Flex2Rijk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Flex2Rijk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Flex2Rijk may not be able to connect to the Internet when running in the background.