Published by Europa-Park GmbH & Co Mack KG on Nov 5, 2024

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Why should I report an Issue with Europa-Park & Rulantica?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Europa-Park GmbH & Co Mack KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Europa-Park & Rulantica

1. Whether you are planning your visit, buy tickets, check queue times of attractions during your visit, look at showtimes, navigate through the park or want to stay up do date on the news around Europa-Park, Rulantica, the hotel resort, or our events – the app is your ideal companion before, during and after your stay at the Europa-Park Theme Park and Resort.

2. The centralised log-in service for the digital world of the Europa-Park Theme Park and Resort.

3. Look forward to exciting background information about different resort attractions, as well as emotionally told stories, exciting movies and series and entertaining podcasts, directly in the app.

4. Buy your entry tickets, event tickets or parking tickets directly in the app via our online ticket shop and safe having to queue on site.

5. Delicious paella in Spain, nicely smelling crêpes in France or vegetarian curry in the restaurant Spices – Cuisines of the World?

6. Ed Euromaus and Snorri welcome you to the new app of Europa-Park and the water world Rulantica.

7. Simply queue digitally in the app and discover Europa-Park while you wait.

8. During your visit in the park you can see the current queueing times and start times of our shows.

9. Don’t forget: You have to agree to using GPS in order to be located.

10. Set the filters to your taste and see the matching results directly in the park map.

11. You have to agree to using GPS in order to use this service.

Europa-Park & Rulantica Customer Insights

1. - virtual line system not optimal: need to refresh constantly each 10 mn as tickets go in seconds - data freshness not communicated, forcing to go on the main page to cause a refresh (1st point) Still useful!Good but can be better! I used the app on my trip yesterday and it was easy to open and find the map and basic things.

2. Live waiting times for each Rollercoaster and map is too goodThis app definitely needs more polishing! I had frequent crashes, the filter sections should be collapsed by default, the "walk to selected ride" didn't work at all... I didn't have a great UX today and I just kept missing the previous version! If only the Top Management would see IT as a key to their success and not only as costs...the renewed app lacks some usefull features that were previously available, like tracking your group.

3. The very useful function of the old app version that allowed you to get quickly to an attraction with a Google maps type guidance doesn't seem to exist anymore, or it's si unintuitive to access that I couldn't find it.Must app for the park.

4. Routes were not shown at all (glad I know the park almost by heart), and virtual line is great but could need a hand to make it either better working or easier to understand.Good app but would need a good update.

5. edit: virtual line waiting times improved significantly in the last few weeks.Whereas the old app was a shining example of proper app design, the redesign doesn't do the app any good.

6. I also miss the country-specific option.Very convenient app to browse the park map, check the waiting time and get "fast pass" tickets.

7. The navigation through the park does not work all the time, you need to go out and enter again in order for the route to appear.

8. Couldn't find parking tickets to buy so used googleIt tries, but fails to provide comprehensive overview of this park.

9. This reaches from the new name of the app (hard to find and ugly) through the additional level of navigation you have to go through when selecting whether you're interested in Europa-Park proper or Rulantica (2 apps would've been better).

10. Helpful would be to organize rides by country, add the option to be guided/navigated to a selected attraction based on location and get rid of this overall messy interface.

11. Our waiting times did not realize we were at the park half the time, so we constantly had to close and open the app.

Steps to Troubleshoot & Fix Europa-Park & Rulantica Issues

1. Fix Europa-Park & Rulantica Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Europa-Park & Rulantica: Restarting the app will resolve most errors.
  2. Update the Europa-Park & Rulantica App. Here is how:
    1. On Android goto PlayStore » Search for "Europa-Park & Rulantica" » Open Europa-Park & Rulantica » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Europa-Park & Rulantica » click "UPDATE".
  3. Clear Europa-Park & Rulantica app cache: Clearing cached data will force your app to retrieve the latest data directly from Europa-Park & Rulantica servers.
    1. On Android, goto Settings » Apps » Select "Europa-Park & Rulantica" » click Storage » click "Clear Cache".
  4. Check Europa-Park & Rulantica app permissions. If any of these permissions required to use your device's features are disenabled, Europa-Park & Rulantica might not work.
  5. Uninstall and reinstall Europa-Park & Rulantica. If nothing else has worked, completely uninstall Europa-Park & Rulantica then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Europa-Park & Rulantica not working


2. Fix Europa-Park & Rulantica Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Europa-Park & Rulantica be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Europa-Park & Rulantica not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Europa-Park & Rulantica may not be able to connect to the Internet when running in the background.

Reported Issues