Contact GIVA Customer Service

Why should I report an Issue with GIVA: Silver & Gold Jewellery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GIVA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Elegant bracelets, marvellous pendants, classy rings and chic earrings, we’ve got you covered with our wide variety of silver and gold jewellery collection! What’s more?

2. Since most of our silver jewellery designs are gold plated and rose gold plated they are chic, versatile and suitable for all skin types. Get flat Rs. 150 OFF on your first silver jewellery purchase from GIVA App!

3. Discover over 3500 modern silver and pure gold jewellery designs to complement every look at GIVA’s Online Jewellery Shopping App.

4. Select from our extensive range of gold plated or rose gold silver jewellery online to share your love.

5. Gifts for her - Silver Pendants, Silver Solitaire Rings, Statement Rings, Stackable Rings, Silver Earrings, Silver Bracelets, Elegant silver jewelry sets, etc.

6. Gifts for friends - Silver Pendants, Silver Rings and Couple Rings, Silver Earrings, Silver Bracelets, Elegant Silver Jewelry sets, etc.

7. Gifts for him - Silver Men’s Pendants, Silver Men’s Rings, Silver Men’s Earrings, Silver Men’s Bracelets, Silver Men’s Cufflinks, Men’s Kadas, etc.

8. Be the best man or the cutest maid of honour with Vivaah Da Swag Collection; if you’re nature lover, buy bracelets online from our Bhumi Collection. Love purple?

9. With GIVA you will be spoilt for choices in BIS-Hallmarked pure gold and diamond jewellery.

10. Wishlist your favourite jewellery designs and be notified about offers on them.

11. Moreover, there are special days close to our hearts like mother’s day, that you can celebrate by buying gifts online for your mother or a young mother you know.

1. I tried returning a damaged product several times thru the app but it shows error and tells me to contact customer care.

2. It's difficult to if you want to check the product again or buy it againThe app looks great and is easy to navigate and place an order.

3. Customer care should own the mistake and makeup for it.Missing order 🔴 They definitely need to work on the app.

4. It doesn't connect to a executive mentioning that they r busy with other customers and keeps on hold for more than 15 minutes and then gets disconnected.It been more than 20 days since I raised a request for return.

5. Every product page is taking a lot of time to load, the lag is there everywhere, whether it is in the cart, while applying coupon, while making the payment, it is taking an eternity to load.

6. They will ask us to escalate the issue using their escalation mail id, which of no use.The product designs are really nice, and the app is easy to navigate.

7. In the order history we cannot open the product again by clicking on it.

8. I requested the customer support to order replacement before or with pickup but I was slapped with company policy.

9. However, post selecting gifting option and when entering a gift message, the message box does not accept any special characters like a full stop or a coma.

10. When we share the product link it just goes with some lines the product link is not sent with that message.

11. Then, it's very difficult to be in contact with customer care executive.

1. Fix GIVA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GIVA: Restarting the app will resolve most errors.
2. Update the GIVA App. Here is how:
   1. On Android goto PlayStore » Search for "GIVA" » Open GIVA: Silver & Gold Jewellery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GIVA » click "UPDATE".
3. Clear GIVA: Silver & Gold Jewellery app cache: Clearing cached data will force your app to retrieve the latest data directly from GIVA servers.
   1. On Android, goto Settings » Apps » Select "GIVA: Silver & Gold Jewellery" » click Storage » click "Clear Cache".
4. Check GIVA app permissions. If any of these permissions required to use your device's features are disenabled, GIVA might not work.
5. Uninstall and reinstall GIVA. If nothing else has worked, completely uninstall GIVA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GIVA not working

2. Fix GIVA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GIVA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GIVA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GIVA may not be able to connect to the Internet when running in the background.