Contact Capital One Shopping Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. That's a scam you can't advertise you will do something and then not do it.It's a good way to save money if you don't know how to Google an item and find a cheaper price.

2. I also have other rewards pending for 2 months🙄Good overall, but the app needs a bit of work in the area of recorded purchases.

3. I pay the same price through the capital one app as I do the Amazon app, and half the time I find the item cheaper elsewhere by searching on my own.

4. I click on a security camera system that has a price of $238.00 (crossed out to get you to believe they have a cheaper price) and it shows me a price of $289.00 with no money back, no coupon, nothing.

5. The discount code feature works really well- I've found tons of discounts that I wouldn't have gotten otherwise.Biggest dislike is that it doesn't show a product even at all the big chain stores.

6. We don't need another issue! With that being said, I do love Capital One, not only banking there but also the different programs they offer! Maybe this one needs work before it's called a good, useful app!Disappointed..wanted to give it a 5 star.

7. There seems to be a glitch where it doesn't credit properly- I'll get an email stating that a credit has been issued and is ready to use, only to find that it was never added to my balance.

8. The rewards take too long to arrive, it doesn't even post your award pending until after the item ships, them it sits pending for months before you can get them.

9. They stated they will watch for a lower price after your purchase and refund the difference if it does within 30 days of purchase, well thats a lie and you contact customer support and they blame the store you purchased it from.

10. And Make sure you check your email before using because you will get different % rewards for the same items or stores, usually more, than offered straight from the App.

11. Should integrate a function for the user to indicate the product is found at other stores (i.e. Best Buy, Target, "Other").

1. Fix Capital One Shopping Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Capital One Shopping: Restarting the app will resolve most errors.
2. Update the Capital One Shopping App. Here is how:
   1. On Android goto PlayStore » Search for "Capital One Shopping" » Open Capital One Shopping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capital One Shopping » click "UPDATE".
3. Clear Capital One Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from Capital One Shopping servers.
   1. On Android, goto Settings » Apps » Select "Capital One Shopping" » click Storage » click "Clear Cache".
4. Check Capital One Shopping app permissions. If any of these permissions required to use your device's features are disenabled, Capital One Shopping might not work.
5. Uninstall and reinstall Capital One Shopping. If nothing else has worked, completely uninstall Capital One Shopping then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Capital One Shopping not working

2. Fix Capital One Shopping Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Capital One Shopping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Capital One Shopping not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Capital One Shopping may not be able to connect to the Internet when running in the background.