Contact Diapason Customer Service

Why should I report an Issue with Diapason for tinnitus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Immersive Therapy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Great, right!? "Hey, you can even listen to your tinnitus in our app, what more might you possibly want?"I recently had an issue with the app that caused much consternation on my part, but customer service at Diapason quickly remedied the software glitch.

2. Then when I fill everything in and find the tinnitus profile i cannot use the even the basic sound for a limited time, to see if it helps some aspect, without immediately signing up.

3. Edit: as dev confirms, for free (in exchange of your medical plus contact info), you'll know you have tinnitus.

4. However, to the developers of this app - it is very unkind and misleading to call this a " free" app, when all the "therapies" are locked and need a monthly or annual subscription.

5. This is more than what I was hopping.I briefly used the app but have spent more time Un-subscribing and deleting spam emails than in the actual app.Really cool.

6. I like the app and use it often to help tame my incessant tinnitus.This app won't cure your tinnitus but will at least make you feel a little better.

7. Treatment sounds are available only to subscribers, but you send your medical and personal info to them before knowing any of this.

8. Good luck to everyone on their journey with tinnitus.

9. Thanks but no... +1 for the innovative slider.It's not actually "in app purchase" model, but more like a frontend to a service.

10. So, thank you for the free assessment, but know that you're being very misleading.

11. Takes a bit of time to understand what to listen for.

1. Fix Diapason Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diapason: Restarting the app will resolve most errors.
2. Update the Diapason App. Here is how:
   1. On Android goto PlayStore » Search for "Diapason" » Open Diapason for tinnitus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diapason » click "UPDATE".
3. Clear Diapason for tinnitus app cache: Clearing cached data will force your app to retrieve the latest data directly from Diapason servers.
   1. On Android, goto Settings » Apps » Select "Diapason for tinnitus" » click Storage » click "Clear Cache".
4. Check Diapason app permissions. If any of these permissions required to use your device's features are disenabled, Diapason might not work.
5. Uninstall and reinstall Diapason. If nothing else has worked, completely uninstall Diapason then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diapason not working

2. Fix Diapason Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diapason be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diapason not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diapason may not be able to connect to the Internet when running in the background.